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January 2024 by Earl F.
Miss represented cost of plan. Indicated we would get a discount on Direct Tv which was untrue
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January 2024 by Ronald Hicks
I had a great experience in every respect and my service representative was perfect.
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January 2024 by Sandra Morales
Upgraded to iPhone 15 pro. Good service but beware they might sign you up for a plan that costs more money.
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December 2023 by Nefy Muhammad
I went in there today, and wanted to simply transfer my line to another account and Matt lied to my face saying that it couldn’t be done in store after I stated that the account holder was present. I have a family member that works for the company and she warned me that employees sometimes will refuse to help you when it’s something that will not pay them any commission and I was really disappointed to see that it is very much true. He gave attitude the whole time and refuse to speak to another rep I had on the line to explain to him what we were trying to do. Overall, horrible experience and I do sure wish that AT&T hires more kind people with better customer service. 0/10 do not recommend.
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November 2023 by Alex O'Bannon
Came in to see if they got any IPhone 15 pro max’s in yet but unfortunately they did not. Zane had been keeping an eye out for us when one came in but we were too impatient so ended up coming in to order one. Unfortunately Zane was busy helping other customers but his coworker Reese was able to assist us. Not only did he get my iPhone preordered but was able to assist in letting us know different options we had for trading in our old devices. Staff is very friendly and helpful. Huge shoutout to Zane for working with us for weeks without a guarantee of our business but still being so professional and helpful. Thank you Reese for taking care of everything for us. Great customer service!
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October 2023 by Diane N.
AT&T cannot be contacted effectively by phone and make sure you don't go to a franchise location. Only go to a corporate store.
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October 2023 by Joan Fenner
Matt helped so much by explaining things in a easy way! He was also very patient! I will always ask for him!
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September 2023 by Donald LeBlanc
Bought a new 23 ultra, freezes everyday. Samsung told me to contact store. Store says contact Samsung. Customer service doesn't exist anymore. Do not do business with AT&T. Mitch,Paul, and Rich do not care about their customers.*update* spoke with att warranty depth. They said they can send me a refurbished phone to replace my 2 week old s23 ultra that cost 1300 and I would still be charged the 1300 for a used phone. Horrible company and business practices
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September 2023 by Mark Schmidt
Went in for a new phone. There was a very short wait and very courteous staff. Very friendly with their customers. Y’all are awesome!!
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September 2023 by Sandra Casso
Matt and Paul are the most professional knowledgeable cell phone company personnel that I've ever met. I would give them a 20 rate they listen to all my needs and concerns. Thank you so much!
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July 2023 by Carolina Pinales
Matt was awesome. Super help tans patient100% recommended
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July 2023 by Jerry Baldridge
Pam took great care of us on our visit on 7/15/23. If possible, we will ask for her again on our next visit.
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July 2023 by Scott Sandidge
So slow with service. I’m not a fan of ATT and this just escalates my attitude against them with a need to change providers
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July 2023 by Quenton Rivera
Worst experienceDon't use AT&T. Terrible customer experience been dealing with their mistake for almost 2 days now and it's gotten nowhere.
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May 2023 by James Hunter
I’m on a prepaid phone with them for years went up there to add a line possibly new phone and was quoted an outrageous price for 2 lines 150 for just the service !!!! They didn’t seem to care or take care of existing customers I’m shocked at the price and lack of care here definitely reconsidering this company now ?
