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March 2024 by iamrebeccasue
I give this Banfield location in Conroe five stars! We recently moved, And I was looking to find a Banfield closer to our new location. However, after reading negative reviews online, I decided to drive the 60 miles round-trip to our original location rather than take the chance that my little dog would be unhappy.As his well check up, date approach, I decided to give the Conroe Banfield a fair chance.And boy, am I glad I did!From the first phone call, to me calling back a little while later and rescheduling for later the same day, to going in to check-in, the friendliness of the staff, the updates while he was in their care, to the check out experience, everything was most excellent!I give this location, five stars…uh…er…five paws!So glad I gave them a fair chance!
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January 2024 by Valeria Coleman
They were great on loving to my dog Izzy
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December 2023 by BSI Insurance Services, Inc
They take care of your dog or cat but the doctors change a lot, so you may not have the same doctor next month.
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December 2023 by Stephanie Lucado
These doctors and techs have been absolutely amazing, patient, informative, caring, professional, and more. My brother found a baby kitten in a sewer, underweight, frightened, smelled/looked so unhealthy...very next morning I brought her in, she was seen immediately and given antibiotics...has been seen now at least once a week for the last two months. Continues to improve, all thanks to the staff at Banfield. ❤️
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December 2023 by Carolina Ramos
Took my baby girl to the vet here and they did not properly check her and gave us improper medication they just said she had an ear infection and that she was not compliant. My baby has never misbehaved with a vet. At the second appoint they said they misdiagnosed her and she really had a ruptured ear drum and the medication they gave us could worsen her. They then gave us new medication and said there wasn’t much else they could do for her. My baby still has seen any improvements with them and I’m very disappointed with the service and care of my baby. They claim she could lose her hearing but have not tried to help clean,shave or treat her ears. I’ve never had an experience like this with banfield we have been with them for 6 years in a different state. But once I moved to texas and this location I have never been more dissatisfied and upset. I have spent over 2k in vet bills and meds and they have not helped her. We will have to give up banfield now because of this and I’m so sad and disappointed.
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December 2023 by Lorin Neikirk
This is a really great Banfield location, and it's not only the quality of care but equally important is the customer service.Another location a few miles away said some things to me (by phone, billing related) that I felt were uncalled for, and hurtful, tbh. I learned later that there was a solution, but they didn't offer it. I was forced to use them again recently, but I didn't want to go and even then the appointment process was messed up, and they were not helpful.Everything runs smoothly at the Conroe location, and the people are ALWAYS very nice. They actually helped us with the same billing situation, they suggested the solution, even followed up when they didn't need to. They didn't once make me feel like a bad person. They were very understanding and helpful.My first experience with the Conroe location was when I found my dog Plato at a gas station. Almost a week later he had Parvo, and they were able to save him. That was over 10 years ago. When it was his time to go - metastatic lymphoma - I took him back. It felt right to go to the same place.Fast forward to now, 2023. I have a new-ish service dog in training, and they have been very sweet not only to her, but to us.For people in the far north Houston corridor, you have two choices for Banfield. For me, Conroe is closer. For others, it might be farther. But considering the long term relationship you'll have with your vet, make your choice wisely. If it was farther for me, I would still choose Conroe. It may be worth it to you also.After being a Banfield customer for over 12 years, I'll tell you that the quality of the customer service matters. The Conroe location is very considerate and I wouldn't take my dog anywhere else in the nearby Banfield system if I have a choice. (The Banfield in Bryan is also excellent.)Sorry for the long review and such personal info. Just trying to be helpful.
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August 2023 by SandiLyn Rivet
Lucy (my ginger cat) and I are NY transplants. Our BPH there was wonderful and I am joyful to have going this one is just as fabulous!
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August 2023 by Google user
I took my new-to-me yorkie here and she was treated well and they showed caring and concern for her and answered my questions.
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August 2023 by Jessica Eubanks
I had to put down my sweet kitty Penelope due to cancer. Everyone was very caring and compassionate. Even though it was a hard thing to go through they made the process so easy and smooth. Thank you so much.
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August 2023 by Ann-Marie Kennedy
I took my new-to-me yorkie here and she was treated well and they showed caring and concern for her and answered my questions.
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August 2023 by Wendy Fritts
Took very good care of my Rosie. They were very patient and even helped save a lot of money. Thanks ladies!!!
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June 2023 by Laurie Williams
I have used this facility for years. Exceptional service, however they have gained a lot of customers so wait Chevk-in and Wait tmes for simple procedures are much longer. They really should hire additional staff.
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April 2023 by Ashley
We unfortunately had to put our dog, Cleo down. After multiple vet visits at a different office and some emergency vet clinics, she had gotten worse and we didn’t want to wait until Monday to get to her to regular vet as she was miserable. On a Sunday it was either Banfield or the emergency clinic. Banfield was able to squeeze her in that day after we explained the situation and for about half the cost as the emergency vet. As soon as we got there everyone has been so kind and sweet. They let us take our time with her and gave us space. Obviously the situation was the worst but the experience with their care has been great. A week later we got to pick up her remains and they even gave us a nice wooden urn, clay paw prints of hers, an engraved name tag, a locket of her fur. I went back the next day to pick up her blanket and they handed it over with a hand written note from everyone working giving their condolences. They truly went an above and beyond and I’m so glad we took my sweet dog there.
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April 2023 by Jim Murley
Everyone was very understanding and nice. Corona the vet was wonderful with Duke.
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March 2023 by Monica Snow
Terrible experience. I took my dog in for a ear infection. I was told it was a drop off appointment only. That should have been my first clue! I went to pick him up and they had done nothing. Didn't even clean his ears! They showed me the ear cleaner to buy to take home to do it myself! They told me it would have cost extra to use inhouse stuff. I asked, 'Well, for $211. What DID you do?' I was told, in a very snotty way, 'We assessed him, and prescribed him stuff you can't buy over the counter!' I wound up taking him somewhere else. Never again!