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July 2024 by Lillian Martinez
Unfortunately I was there at 8:50AM with my baby Mini Schnauzer crying, suffering for pain.. a front lady asked me for appointment..She checked back office and told me sorry a doctor can't see him...I used to pay for wellness program every month.
Wuaooo..a doctor didn't tried to check him, to tell me something about my baby.
Veterinary needs to work FIRST with COMPASSIONATE and LOVE..and then and after for MONEY..terrible place inside Petsmart in Shennandoah TX.
I visited another Banfield hospital in conroe 2900 I45, their Vet checked my baby and reffered him to Emergency Hospital in Conroe...(Excellent Service) ❤️ My lovely baby crossed a Rainbow due to an internal tumor. ??
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July 2024 by David Hanks
Staff was very helpful, informed and had quality of care mentality for my pet and myself.
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July 2024 by Sherryl Pond
Love our doctor - Dr. Andrea Bolden - never want a different one.
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July 2024 by Woodlands Water Works - Parks
Great pet hospital!
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July 2024 by Elizabeth Wasson
Dr Box and Dr Bolden are both amazing!! We don't trust are 3 dogs care to anyone but the great staff at the Portofino location
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May 2024 by Daniela Mhouda
Everyone was great
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March 2024 by M&M-RV Recreational Voyagers
On 01/25/24 we made an appointment online for 02/15/24 at 2:30. On 01/25/24 we received an email confirming the appt. Today 02/14/24 we received a call saying tomorrow's appt needed to be rescheduled because it was a "requested appt" and therefore they could reschedule it due to a surgery being scheduled for that day. She repeatedly stated that since it was a "requested appt" they could ask us to reschedule.First of all, aren't all appointments "requested appts"? They gave us other appt options but due to other commitments we could not use them. I stated that the reason appts are scheduled is so that schedules can be planned around said appts.She proceeded to say that they called me on 01/25/24 and left me a voicemail informing me that the appt needed to be rescheduled. I told her no such voicemail was received on my end (I double-checked this and there was no such voicemail). Let me say again, I have an email from them sent on 01/25/24 confirming our appt, the same day they claim to have contacted me to reschedule.They offered to do a drop off for our 4 month old puppy. We are not leaving a 4 month old puppy in a clinic, 1) as per vaccination schedules she is not yet fully vaccinated and should not be left in areas with other dogs, 2} she is only 4 months old and we didn't want her to be around barking/yelping dogs, as is understandably common in clinics, and get a fear of going to a vet clinic.I told them to just cancel the appt, I'll go somewhere else. After we hung up, guess what I got...an automated text message from them confirming tomorrow's appt. What?!?!?Where is their due diligence? If they left a voicemail (probably dialed the wrong number, mistakes happen we get that) and didn't hear back from us...why didn't they make another attempt to reach us??!!! WHY WOULD YOU WAIT UNTIL THE DAY BEFORE THE APPT TO TELL US IT HAD TO BE RESCHEDULED???!!!We have been long time Banfield clients for our other pets...NO MORE BANFIELD FOR US!!!
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March 2024 by Luis Santiago
Very disappointed with the veterinarian staff, specifically Dr. Box. I have my reasons and bad experiences to not call him a vet doctor. He failed multiple times to do the right thing even when challenged to do so. He was lazy, mislead, and not even committed to endure the pet health. They use to attend over 30 dogs on daily basis. One of the many reasons, their quality of service dropped significantly, and sometimes, reached the mediocrity. You want my advice. Run away from this place before it is too late!
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March 2024 by Violet Fabre
If you care about your pet, go somewhere else. It's not worth wasting your money, time, and risking your pets health.My sister and I took her new cat here. We found her cat over Christmas break on the side of a road and this was the only vet in the area that could fit us in so soon after the holidays. We made an appointment online, showed up 15 minutes early, and they told us it was canceled and someone called us. No one called and we had an email confirmation that morning. They rescheduled us for the next day and we took it.There were red flags immediately. You can look at this cat and tell shes blind. If you spend over 5 minutes with her, you can also notice shes incredibly hard of hearing on top of that. The vet we saw said she has no hearing or vision issues. We said thats impossible and to take another look. I will attach a photo of her eyes.They called back and said they now agree and want to perform hundreds of dollars in testing to see if she has any other health issues. We agreed and the only thing they noted was an upper respiratory infection. We paid almost $500, went home, and over the next two weeks administered all of the medication and followed the vets orders. She is still sick.Yesterday we chose the smart option that I recommend to anyone reading this: we saw another vet. She has kidney disease, a UTI, and an ear infection. Somehow the most common disease in cats wasn't noticed by banfield after spending almost $500. If you love your pets, go to literally any other vet in the area. You're better off googling your pets symptoms than taking them here.Update: After communicating with the office manager Codi, we were not able to reach a resolution. After $500, she found it appropriate and just to have overlooked a massive ear infection, kidney disease, and an intense UTI. The office manager of this practice believes everything mentioned is quality care for your pet. Please avoid this office.
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January 2024 by Evelyn *Rose* Solorzano
Very helpful staff that went above and beyond to help me understand and comply with the complex requirements of international travel with my dog Rocky. ? Thank you!
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January 2024 by Maria Luisa Cardenas
Did not inform us over the phone that it was a drop off appointment until we were there. This was not mentioned when making the appointment over the phone, so we wasted time and gas because they did not specify this.
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January 2024 by Rick Cockram
Great service. Great staff.
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January 2024 by Chandelle Martinez
Extremely unprofessional. Showed up to my appointment & the receptionists tell me “sorry the doctor isnt here anymore we have to reschedule your appointment”. I showed them my appointment confirmation & email, still no accommodations were made. They should have called to reschedule me ahead of time but instead I had to drive over there for no reason just to be told there was no vet? Literally makes no sense.
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January 2024 by matthew dotson
Great place and clean as far as professionalism goes but too pricy imo
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January 2024 by Millane Darrington
everyone here is VERY nice, the vet gets to every concern you have for your pet! i love this place!!
