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September 2023 by QueenBee
I had the privilege to work withMaria Montavlo Relationship BankerIn Conroe Texas.With her outstanding customer service, she was instrumental in helping me find archived information that would have taken me weeks to gather myself, not only found the information, but had it mailed out the very next day.Her customer service went above and beyond, the information I needed was time sensitive, and she was so responsive and kept in touch every step of the way.I can honestly say that Maria made it a point to make me feel like I mattered and that I was a part of the Bank of America family.Thank you again Maria your help was greatly appreciated and you made me feel like customer service still matters!
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August 2023 by Mateo Altamirano
Like my mom try to be in bank of American but my mom let my brother do it when he give a card to my brother
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July 2023 by Anton A
Many thanks to Maria for helping deal with banking products.
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June 2023 by Amy Cecil
Worst bank in Conroe. Staff is incompetent and when I went to deposit a check for my business account, they would not accept it because the branch never put in my DBA paperwork from the secretary of state. Then refused to help fix it because they said it was another branch's fault. Horrible service. I will be closing my business account promptly!
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April 2023 by Lacie Blair
Why do you bother to have a location if no one is there or answering the phone. Change the name of this location to ATM only.
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November 2022 by Andrea Viscarra
They have the worst customer service and when you ask about why they keep me waiting so long, the guy in charge “cordially invites me” to go to the other branch! The worst bank ever!
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September 2022 by Phil C
No one at this location seems to know how to operate a telephone. They turned away a guy that did some business with me stating they "couldn't find my info" this bank center is a joke.
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September 2022 by Sam Salmeron
Waited over 30 minutes for a cashiers check. Finally gave up and left.
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July 2022 by Phil Crawford
No one at this location seems to know how to operate a telephone. They turned away a guy that did some business with me stating they "couldn't find my info" this bank center is a joke.
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July 2022 by Sam Mackey
There is no one in this building. Front door is unlocked, but the gate is down. 1/5 not pleased
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May 2022 by Jeremy Vanberdurg
Called 6 times and nobody answered the phone. I’ve been with Bank of America for almost 30 years and the customer service keeps dropping. All I needed was one piece of information that would have takes 3 minutes to answer on the phone. Instead I have to drive to the branch to get the information. Go home get the info then come back! Just answer the phone.
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March 2022 by Maya H.
I had a great experience here and would definitely recommend this location. I came here to open a savings account and a credit card and everyone was super nice and extremely helpful. It was a quick process and I definitely will go back for any of my needs.
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November 2021 by Tanner Atkinson
Made a phone call trying to speak to a person no answer. All the associates were assisting other customers. Thats fine. I tried to call back 15 minutes later. Still too busy to answer the phone. So I drove to the bank location, then tried calling, all associates were still busy. I walked into the bank and 3 bank of America employees were standing at the door. I was the only "customer" in the building. Yet nobody answered a phone to help me. I had to drive up there to get a simple yes or no Answer. I've already started looking for another bank to keep my money at. Extremely unprofessional.
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October 2021 by Dave White
Trash Bank. Go to Frost Bank instead.
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October 2021 by Grace B.
Honestly the most upsetting experience I've ever had, I set up my account and went in there directly after to deposit money, showed my drivers license and gave my social and my account got locked and frozen I was told there was nothing they could do but wait, Ive called this specific place about 50 times with no answer but once I just don't understand how you run a business like this
