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March 2024 by Tx L.
I went to exchange a wallflower plug that I had just purchased at another location because the light kept blinking on and off. The lady asked me what I needed as I walked in to my surprise she said they do not exchange wallflower plugs . She called the manager over and she confirmed they do not at all . I'm trying to explain to them look at my receipt I just got this 2 weeks ago and it's defective. They never bothered to look at the receipt or help in anyway just kept saying we don't do that. I called the customer service she said they do and advised me next time I'm At that store call back and she will tell them the store policy . Really? I have no plans on going back to that store and it's not my job to educate your employees what your policy is . Poor service from both the store and customer service. Is business that good you don't stand behind a policy that says you do exchange products.
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December 2023 by Charlotte Kasper
The store is clean. The staff are very sweet and considerate. They handled an irate customer with grace. I would have never known for the level of care that they were short staffed if an employee hadn't mentioned it. We had a great shopping experience!
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November 2023 by Justin G
Some of the most helpful people at this location. They loaded pie bags for us and were very nice.
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November 2023 by Rebecca Law Shores
Very expensive, and one floor person two cashiers, and the one floor person refused to help me find close to what I like in hand soap, and said all they have is holiday Christmas and got rid all others, all I wanted was to but some very close to the orchard trees scent , she didn't even try.I was very displeased this time , I was told the next time I come in bring my bottle and we will find the closest to it. And I did and she didn't even want to smell it, and started helping the next lady. Like I wasn't there to purchase anything and I found others that wasn't Christmas items . I'll never step foot back in the one again on 3083 and Teas nursery road and I- 45 in Conroe .
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November 2023 by katie ciarcia
I went in yesterday to get some body spray. Upon checking out, I presented my coupon for a free body care item. The cashier became so indignant that I can not use this coupon because my purchase was more than $16.95. The spray was a dollar more. Note, I even asked the other cashier before I paid if I can use the coupon and she acknowledged that I can. The most unfriendly customer service I've experienced and will never go back to this store. I did spend $46.63 after I was done. Do better BBW in training your cashiers. They are RUDE to customers.
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November 2023 by Monica Carter
I love the Mahagony Teakwood wall fragrance plug ins. $2.75 sale is always a great buy.
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October 2023 by Alex Daughtry
Came here on Saturday 3 days ago to pick up an online order and look around. I absolutely love how everything is organized out and it's very easy to access and find everything I'm looking for.
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October 2023 by Scotlyn Marino
Nice and helpful staff. Lots of new stuff. Ready for more candle sales...better candle sales! ( to the guys upstairs)
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October 2023 by Laurann Titler
Love this Bath & Body Works store. They always have new soaps and lotions for the ladies, men. Great candles for the holidays and very knowledgeable and friendly sales staff. When I am in Conroe I will stop in and ask for Noelle she is my granddaughter
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September 2023 by Alex Sinclair
Came here on Saturday 3 days ago to pick up an online order and look around. I absolutely love how everything is organized out and it's very easy to access and find everything I'm looking for.
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September 2023 by Kristina Stalin
I love bath and body works shopped one of my fav sales pocket pac sanitizers!!
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September 2023 by Teresa Warren
Updated this location has horrible Customer Service. I just left out of the location of the lady with red streak in her hair has horrible customer service. I’m gonna stop going to this location and going to the one in the Woodlands where they love their customers !This us usually the store that I shop because it’s in my area however todays visit wasn’t so good !They have a policy that you can bring things back and get a refund if you don’t like it anymore and trade it out for something else and that is exactly what I did today but walking in the store I felt like I was a criminal it was like six people walking out at the same time running to me asking me if I needed help one person is OK but six people at the same times that’s a little aggressive! I’m not sure if it’s because I walked in with a bag in my hand from Bath and Bodyworks with their products in it or not but I just think they need to calm down on running up to you all at the same time that is unnecessary!And then getting to the register the lady name Michelle was not friendly at first until I started talking After I told her what I wanted to do which is just trade the product in and get me something else she said go ahead when she should’ve told me how much credit I would’ve had before she said go aheadshe finally loosen up it was like she didn’t want to be there or she didn’t want to help me or she was not happy about me bringing things back and what is their policy I’m not sure what happen with the Customer Service today but it was not the great customer service that I normally get when I go in the store stop attacking people as a walk in the store and just be genuine and nice With customer service
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August 2023 by Lyndsey McFarland
I purchased a 3 wick candle two days before they announced a candle sale! While I was there, I smelled a perfume called Wild Sands. I loved the scent, but it is kinda expensive so I decided to wait and if I kept thinking about i, I would go back and get it.So, I went back a few days later and noticed they had a candle sale going on! I was laughing because I just bought a full priced one. I was talking with one of the workers, Alexis, when I was checking out and told her how funny it was that I bought a candle then a few days later they went on sale. She offered to refund me the sale price of the candle and applied it to my total that day! She was so sweet and helpful & I could tell she went the extra mile for me. I don’t shop here often, but I will go back more knowing B&BWs care about their customers! Thank you Alexis! Also, Coffee & Whiskey candles smell AMAZING!
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July 2023 by Sharon Berry
Three wick candles were $10 off. Bought 5. I think B&BW is too expensive, so I don't go quite as much. Im weaning myself off the refills
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June 2023 by Donna Vallie
Came in for the sale and was not disappointed...I was helped by a wonderful representative...knew the store and was full of personality...I thanked her and the supervisor working...GREAT SHOPPING!