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January 2024 by Maria A
Great service and always willing to answer my questions. They even found a spare key the previous owners had left behind.
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January 2024 by Luis Reyes
Scheduled an oil and tire rotation appointment, was greeted promptly and vehicle was completed in less than one hour. Great service!
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November 2023 by Garrett M. Purcell
I had my free oil change done at 5k miles.Just changed oil again at 10k myself like I normally do. The drain plug was less than finger tight - I'm shocked I didn't lose all the oil.The filter was the exact opposite. It looked like a crushed can by the time I got it off because it was so tight.Service: Oil change
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October 2023 by Don Scribner
This week my wife and I were visiting her parents in Conroe. Her dad, 93 years old, bought a pickup from Buckalew. When I got there, he had a flat on his Silverado pickup. When I looked at it the tire was completely flat and badly damaged. I wanted to change the tire but there were wheel locks on the tire. My father-in-law had no idea where the key was. I couldn't drive it to the Dealership. I called and left a message at Buckalew and explained my problem. Soon after Denny Buckalew returned my call. He personally came to our house with one of his technicians and after a couple of hours they managed to remove the wheel lock. They even changed the tire for me. I wish I could rate them higher than 5 stars. Excellent customer service! Thanks, Denny, for helping us out. Don Scribner
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October 2023 by Shawn J.
Beware of Jose Tapia Ramirez, he will waste your time! I drove all the way to the dealership from Galveston, Texas to test drive a BMW X5. I liked the X5. I also had an X5 I was going to trade in. After test driving the vehicle I told Mr. Tapia Ramirez that I would like to go forward with the deal I had $1000 down. I told him my situation and he agreed we would check it out. I had previous engagements so I had to leave the dealership, but I text Mr. Tavia explained everything. He said he would get with his finance manager they needed all my credit info I supplied it. They ran my credit and said they would get with some lenders and get back to me. I left the dealership the following day I text Mr. Tavia reminded him that I was definitely interested in seeing what we could do he tell me his manager was putting some things together and he will get back with me. I reached out again to no avail, and then I reached out again to absolutely no response. This dealership will waste your time.
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August 2023 by Rachel Rogers
If there was an option for 0 stars and this review be posted, I would give 0 stars. We had our vehicle at our local mechanic when we determined the issue may be covered by the powertrain warranty. I called the main Chevrolet warranty group and the confirmed it was covered, had us contact roadside assistance, and then recommended we take the vehicle to Buckalew. I called ahead and spoke to a customer service rep and told he the issue. She said go ahead and have it towed and she'll let others know. I got the notification it was delivered so I did my follow up call. Apparently the tow truck driver wasn't given our contact information from roadside assistance and told the people at Buckalew they were just told to drop it off and they knew nothing. I guess this is what started the downhill slide. I called to make sure the service group knew the car was there and to confirm why it was there. I spoke to Perry and he said he had no clue and no one knew. Then he asked if it was the silver camera sitting outside his window, I confirmed it was. "So, why is it here?" I told him what I knew. Response from Perry for absolutely everything I said was "Yeah." Then I said "And that's all I know." "No it's not. You know you name and number." Okay, so I gave that. And I let Perry know I had spoken to warranty and what they said. His response was "Hm. Okaaaaay, yeah. Well, we will need to do a diagnostics...." the rest was typical. But the tone at the beginning regarding the warranty was VERY concerning. We decided to drive by there a couple of hours later just to check in since we didn't have a warm and fuzzy from the tone of the call.My husband was floored by the attitude we were met with. When we went in, we found out Michael was our rep for the work. We were reminded that this car was just dropped off with NO WARNING and NO INFORMATION. Keep in mind, I called before and after the towing. Michael immediately told us our car was not going to be covered by warranty. We were VERY confused. He checked with his warranty person and said it was not. We asked if they would call the main warranty people to find out why they informed us it was, and they told us they would not make that call because their warranty person was the final call. And keep in mind, the tone was so horrible I almost had to ask my husband to walk outside. He was LIVID!We still left the car because we called the main warranty line ourselves and they said they would work it out with Buckalew. We asked Michael to make sure the car was locked because it was still unlocked.We didn't sleep all night. We felt like these guys hate the fact we even exist on this earth, and we felt uncomfortable about them even caring about taking car of our vehicle. We went back up Wednesday morning to talk to Michael because it felt like everything got off on the wrong foot. I told Michael I felt like things started off wrong and I wanted to let him know I had made phone calls prior. He said "Yeah, you spoke to Perry." I said "No, I called before we scheduled the tow truck." He seemed a little shocked about that and wanted to know who I spoke to. I could not remember her name. My husband was shocked that Michael acted like I was lying to him. He was even sweating by that point. He was throwing his arms and saying "Well, it could have been him, or him, or him, or her, or her." Why does it even matter?!?! I called, I did my homework, I gave heads up so no one was shocked. I tried to schedule the service work in case that worked better. It wasn't my fault no one told them the car was coming in. By the way, I forgot I had a voicemail from the person I spoke with and her name is Melissa. Not that it should really matter, but it was Melissa. I don't think she did anything wrong.She was super nice over the phone, even when I was stressed out about being broke down and down to 1 vehicle.NEVER AGAIN will I go to this place!
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July 2023 by Rachel R.
If there was an option for 0 stars and this review be posted, I would give 0 stars. We had our vehicle at our local mechanic when we determined the issue may be covered by the powertrain warranty. I called the main Chevrolet warranty group and the confirmed it was covered, had us contact roadside assistance, and then recommended we take the vehicle to Buckalew. I called ahead and spoke to a customer service rep and told he the issue. She said go ahead and have it towed and she'll let others know. I got the notification it was delivered so I did my follow up call. Apparently the tow truck driver wasn't given our contact information from roadside assistance and told the people at Buckalew they were just told to drop it off and they knew nothing. I guess this is what started the downhill slide. I called to make sure the service group knew the car was there and to confirm why it was there. I spoke to Perry and he said he had no clue and no one knew. Then he asked if it was the silver camera sitting outside his window, I confirmed it was. "So, why is it here?" I told him what I knew. Response from Perry for absolutely everything I said was "Yeah." Then I said "And that's all I know." "No it's not. You know you name and number." Okay, so I gave that. And I let Perry know I had spoken to warranty and what they said. His response was "Hm. Okaaaaay, yeah. Well, we will need to do a diagnostics...." the rest was typical. But the tone at the beginning regarding the warranty was VERY concerning. We decided to drive by there a couple of hours later just to check in since we didn't have a warm and fuzzy from the tone of the call.My husband was floored by the attitude we were met with. When we went in, we found out Michael was our rep for the work. We were reminded that this car was just dropped off with NO WARNING and NO INFORMATION. Keep in mind, I called before and after the towing. Michael immediately told us our car was not going to be covered by warranty. We were VERY confused. He checked with his warranty person and said it was not. We asked if they would call the main warranty people to find out why they informed us it was, and they told us they would not make that call because their warranty person was the final call. And keep in mind, the tone was so horrible I almost had to ask my husband to walk outside. He was LIVID!We still left the car because we called the main warranty line ourselves and they said they would work it out with Buckalew. We asked Michael to make sure the car was locked because it was still unlocked.We didn't sleep all night. We felt like these guys hate the fact we even exist on this earth, and we felt uncomfortable about them even caring about taking car of our vehicle. We went back up Wednesday morning to talk to Michael because it felt like everything got off on the wrong foot. I told Michael I felt like things started off wrong and I wanted to let him know I had made phone calls prior. He said "Yeah, you spoke to Perry." I said "No, I called before we scheduled the tow truck." He seemed a little shocked about that and wanted to know who I spoke to. I could not remember her name. My husband was shocked that Michael acted like I was lying to him. He was even sweating by that point. He was throwing his arms and saying "Well, it could have been him, or him, or him, or her, or her." Why does it even matter?!?! I called, I did my homework, I gave heads up so no one was shocked. I tried to schedule the service work in case that worked better. It wasn't my fault no one told them the car was coming in. By the way, I forgot I had a voicemail from the person I spoke with and her name is Melissa. Not that it should really matter, but it was Melissa. I don't think she did anything wrong. She was super nice over the phone, even when I was stressed out about being broke down and down to 1 vehicle.NEVER AGAIN will I go to this place!
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July 2023 by Andy B.
Will not acknowledge warranty work on new vehicles... will try to wait you out so that you look for other options. They expected me to leave my vehicle with them for 3 weeks and could not provide a rental or loaner. My Chevy has 36k miles on it and has had multiple issues with the transmission.
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July 2023 by Nasser Shukayr
I found these folks to be professional and caring. They're not the cheapest place in town. They're not the quickest. But they are among the best, and they'll treat you right. Highly recommended.
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June 2023 by Sherrhonda A.
Mona H. Is the best she's been there forever and takes pride in making deals. We have purchased three cars from Buckalew.
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March 2023 by Rachel D.
We chose this dealership based on the reviews because it seemed like a good place to buy a truck. Little did I know it was the worst mistake I had made. They told me they sold me a 2022 brand new truck. I noticed little things after I washed it. I saw scratches and the interior painted with purple and pink paint and paint in the bottom that was done very unprofessional as well and after 3 weeks of buying it. The motor had damage and broke down. I only used it 3 times since I have many cars, and I believe this is not fair how they never told me that that truck was used for rental . This is very unprofessional of them telling us that they won't change the truck even if the motor is damaged and after all the lying they did. They also said that all they can do is upgrade to another one and that I will lose my down payment of $5000 plus $2000 for using it and that I will have to pay another down payment for the other truck I chose. Please be very careful and check the cars before leaving. They literally scam you and then ignore your calls and do nothing about it. All they want is your money. They sell only damaged vehicles and claim they are new. Previously, in December, the truck they sold me left me stranded in the street because of the motor. They claim to have fixed the problem, and here I am 3 months later with the exact same problem. I called the dealership and got told they would call me back. They don't. Then I call again asking to speak directly to the salesman and he tells me to call some other place because they can't do anything. Now, I'm obligated to call a lawyer and report this to the FTC. This is absurd.
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February 2023 by Amanda Barnes
Mona Hamby is one of the best car salespeople I’ve experienced. She doesn’t push cars, extra features or fees on you. She takes the time to explain the process and the car you’re interested in. Mona is kind, genuine and doesn’t try to sell you a car just for the sake of a sale. I highly, highly recommend going to Mona for your car needs.Unfortunately, it took 4 hours to get an oil change. I wasn’t able to schedule an apt so I took a chance on a Thursday morning. But I spent half my day waiting for this service. I get that the service department is probably stretched very thin but some kindness and respect goes a long way. They are very short with you, and always seem too busy to help or listen to you explain what’s happening.
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February 2023 by Ed Heron
Got on the problem and found the parts I needed . The only problem is they drop the ball on letting you know when they are done . Slow to call you and let you know
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December 2022 by Jonathan Rascoe
Great customer service experience especially after being able to speak directly with Jeffro the mechanic who worked on my vehicle. They also appear to be receiving more inventory on a regular basis. This is a family owned business that has been in the area for numerous years.
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October 2022 by Taylor Byrd
Had a great experience with this dealership. Our sales guy, Randy was EXCELLENT in regards to his customer service. Professional and friendly.When we went back to financing, Joe was precise and knowledgeable. He explained everything and I walked out with a beautiful new vehicle and felt confident with our purchase. Highly recommend!
