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July 2022 by Amanda Teas
Had to have my husband's vehicle worked on and he had to go back offshore. Emily went above and beyond to get with the warranty company and fight for us to get the work approved.
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May 2022 by Cherie Hicks
I Highly Recommend Legacy Auto Repair!Legacy Auto Repair bought out C.A.R.S. (which I was a customer of as well). I have taken my 16 year old car to Legacy now 2x. The first time was quite a few months ago for a coolant leak and they acurately diagnosed and replaced the old waterpump and went above and beyond on the service & customer care with updates and even shuttle service - which for me was a Godsend!!!This week my AC suddenly went out so I called Legacy to get an appointment and they were able to get my car right in the same day!!! Within only a few hours I had a diagnosis and estimate, which I approved right away and they did an amazing job replacing the AC compressor and some other issues the car has had since I bought her used about 6years ago!!! All for a very fair price, the job done earlier than they had even estimated, and again, the shuttle service! Thank you all at Legacy! This is one very amazed & thankful customer!!! Dr. Cherie HicksServices: General repairs & maintenance
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April 2022 by Info at Dragon Investigation
Highly recommend! I had been searching for a local auto repair shop for quite some time. Legacy Auto Repair was mentioned to me as a woman-owned business and as a business owner myself, I wanted to support my fellow businesswoman. I was delighted to walk into a shop that was clean, smelled great (not like oil and grease), had areas for the kiddos, a workstation setup for business people to work while waiting on their repair. I dealt with the owner, Emily, directly and she was very approachable, courteous, and took care of my auto inspection herself. I will be coming back to this shop for all my auto repair needs.Service: Vehicle safety inspection
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March 2022 by Edgar Ortiz
I paid them over $11,000 to fix the transmission on my truck. They didn't fix the truck and said they were tired of working on my truck. They threatened to call the police on me if I didn't leave the premises. Terrible company I wouldn't recommend them to anyone.Service: Engine repair
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March 2022 by Jessica Gorbett
Brought the vehicle in to fix a leak and to conduct a full diagnostic for wear and tear. The leaks were fixed but left with a grinding noise.The team was unable to diagnose the issue and later unwilling to take responsibility for pinching vacuum hose with the skid plate during diagnostic or oil change which caused the grinding noise and additional damage to the vehicle. We spent an extra $687 in troubleshooting and still need to replace hub assembly and IWE due to damaged vacuum hose preventing the gears from fully disengaging 4 wheel drive.They are really nice people but just not able to do the job properly and take responsibility. I was willing to pay for whatever needed to be repaired because I thought they knew what they were doing. I came back 4 times to give them a chance to find the issue. Ultimately, I feel like we've been taken advantage of.You decide whether you want to risk a he said, she said battle and further damage to your vehicle.
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February 2022 by Edgar O.
I paid them over $11,000 to fix the transmission on my truck. They didn't fix the truck and said they were tired of working on my truck. They threatened to call the police on me if I didn't leave the premises. Terrible company I wouldn't recommend them to anyone.
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February 2022 by Bradley Ragland
Service sucked took my car in to have timing chain guides replaced and oil changed but in instead they changed my brand new alternator and put a new battery in both of those were already brand new I took it in there and told them what needed to be done apparently they do not have great mechanics I will never go back there nice people but don't listen to the customers if they listen to the customers that actually know what they're talking about they would do the job right instead of something else that you didn't ask for them to do I do not recommend this place.....
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January 2022 by Jonathan Luis
They do not check your car right. They made me change a tail light that didn't have to be changed. Charged me for that . Didn't work .Then took it back and they charged me a lot for one wire they changed. Apart from that they told me my whole radiator had to be changed. Took it to another mechanic and they said it was just the cooling fan. They charged me 3 times less than what they tried to charge me. Do not go here. They are just money hungry folks trying to take advantage of people who don't know about cars. They act friendly to make you feel comfortable. Don't fall for their BS. They will charge you an arm and a leg for anything. Worst place in Conroe.Service: Electrical
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January 2022 by Mario G.
They wanted to charge me $1300 for complete front end brake job. I asked for breakdown in parts/labor. I shared my disbelief for need to do all they wanted. Their response was well you don't need all of this to be done, you can get away with only doing this much (quote cut in half), I asked so the other half is not needed? No. So I asked - Then why are you inserting it in this quote if not needed? Her response - you don't have to do anything. First time we agreed. I took it somewhere else and was told all I needed was to bled the brakes and less than 100 dollars.
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December 2021 by Chad Pannell
Great service, fast repair! Went above and beyond to make sure we were happy. Will never go anywhere else.
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November 2021 by Dustin Whitaker
The lady at the front desk was nice, I took my truck in because the AC didn't work. They told me it would be about $2,200 to replace the evaporator core. I took it to overdrive auto and they fixed it for $1,300.They charged me $110 for diagnostic and I understand that. But the review is for the Ridiculous price, it's a rip off.
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October 2021 by Payton B.
I took my car to get the Transmission diagnosed, because I was having occasional problems. They just told me it needed to be rebuilt which would cost $3500. They didn't tell me what was broken or any details other than the fact that it wasn't working correctly. Long of the short I took it to another shop, and they told me it was just low on transmission fluid and that solved my problem, which costed me $40. I came back to them asking for a refund considering it was misdiagnosed and ya that didn't happen. Just goes to show that there's few shops with enough honesty to tell you what the real problem is even if it means less money for them.
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September 2021 by Eavenly Jen Smith
I was blessed with a God's Garage Vehicle that has greatly improved my kids and my life. Legacy Auto Repair formally CARS has really been their for me and my family. Not knowing my vehicles history. I knew being gifted this vehicle I would need to invest into it. Today was very stressful with a gear shift issue but Legacy Auto Repair set me and my car straight. They let me know what it needed and we worked out a plan so I can be somewhat ahead of any unknown surprises. They will forever be my number one Auto Repair!! Thank You Emily and Legacy Family!!
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September 2021 by Meriah Smith
Extremely nice people. Nolan is super sweet and knowledgeable and Emily is awesome, easy to make conversation with. They fixed an issue with my car that I have had for years and tried to fix myself about 5 times. They stand by their word and their work. Highly recommend
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June 2021 by Joseph Stephens
This is the WORST mechanic shop to go to. I originally walked in not knowing my problem. The mechanic and I took the car down the road and came back to the shop. He magically told me every problem I had just from that ride. He didn’t do a real Diagnosis.He ended up wanting to charge me 1600 dollars to replace the brakes and to fix the front hub assembly. I declined and went to Pep Boys who did a REAL Diagnosis and told me what my problem was, they also took my extended warranty. The work ended up being cheaper and I also didn’t need all my brakes replaced.
