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March 2024 by Barbara Lyle
Great Staff! Very Clean!
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March 2024 by Joana Maëlle Figueroa Flores
So I'll be upfront : we decided not to let our dog stay here after his interview. The woman working the front desk was super nice and sweet, and our dog immediately liked her. However, we were told that we needed a special collar for his interview (mind you, this procedure was meant to take 20 minutes) and we told her we didn't have a collar like that. We told her on the 3 phone calls we'd had prior to the interview, nobody mentioned a special collar. Conveniently, they sold that specific collar. We were told we could purchase one right there if we wanted. My husband asked if there was a chance to simply borrow one, which they eventually agreed to. So far so good. We were still looking forward to leaving our dog with them. Then, they told us the interview would begin, and a guy emerged from the back door. He took the dog from us, without acknowledging us at all, and set off. I asked if we were allowed to observe the interview, but he just pointed to a screen where we could observe. Eventually, after 20 minutes, the front desk girl told us we could come back in three hours. My husband asked what they would do, but she said just general interview stuff. My mother in law has done dog boarding many times and she has never heard of an interview lasting more than an hour, and generally you get to be present for at least a third of the interview. In the three phone calls we had, nobody mentioned they would keep our dog for three hours. The girl then left to tend to other customers, and my husband and I just looked at each other. There was a large metal door, and our dog was somewhere behind that. Nobody was there to answer any questions or tell us anything about what they'd do with him. So my husband and I set off to go grocery shopping, and after 2 hours my nerves got the best of me and I asked to go pick up our dog. We arrived at camp bow wow approximately 40 minutes early. The same girl was working the front desk and she immediately recognized us and fetched our dog for us. We appreciated that. However, they claim that their employees are trained in giving basic commands and in reading dogs' body language. When they came through the door, we could hear her repeat a "drop it" command 3 times! This was so upsetting because it's a command we know he struggles with, so having someone who is supposed to be informed go and desensitize him to it was frustrating. Anybody who knows a little bit about dog training (really, google will tell you this within 5 minutes of reading) understands that the worst thing you can do is say the command over and over until the dog decides to listen. Nonetheless, we didn't say anything and just thanked her for getting our dog, as she had been polite and kind to us in general. But it did let us know that they were not trained at all. Then, she handed us a pamphlet and encouraged us to bring the dog to daycare multiple times before boarding him to reduce separation anxiety, which was all very helpful information. But after that, we were dismissed. She tended to other customers and we had to go home. When we walked to our car across the parking lot, our dog's leash skills were AWFUL. We assumed pulling was allowed when they test-walked him (he is 7 months old, his skills are still in progress!) Another sign that they weren't as trained as they claimed. On the car ride home both my husband and I agreed not to leave our dog there due to the circumstances of the interview. We both realized that we had zero idea what that place actually looked like. No staff member ever offered to let us tour the facility. Anyone who is looking to board their dog for a week is going to want to know where they're staying! I don't believe it's professional to take someone's dog for three hours without telling them prior to the process. I believe if you do take my dog from me, you should at least say hello to me. And if you are going to need to keep him for three whole hours, the least you can do is offer to show me where he'll be staying and what
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December 2023 by Jennifer Shook
This service is amazing! They work with our schedule and provide sweet, loving care for our fur babies! I highly recommend!
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October 2023 by Asheton Kendrick
We trust Camp Bow Wow to take care of our pup every time we go out of town. They know her and love on her like she’s their own!
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August 2023 by Karen Fryar
We scheduled boarding for our 2 dogs over the Labor Day weekend. We were told that they would require vaccines for canine influenza, which they were 1 and 2 months overdue for (not a normally required vaccine). We called around to several mobile vets as well as our own vet clinic who told us that the vaccine has been on backorder nationally for MONTHS. I am not about to pay for exams and shots for 2 dogs at a different clinic just to get these shots. I called to cancel 4 days in advance since I found another boarding option for the dogs that DO NOT require the flu shots (BTW, there is not a current outbreak of canine influenza!) and they refuse to refund my $50 deposit. Over a holiday weekend, I'm sure they will have other boarders take those spots and they will profit from me for doing nothing, not even offering a future credit for boarding, day care or supplies/services. I'll take my business elsewhere. I don't know why anyone would want to board there with those rules. Camp Bow Wow Humble was the best. Camp Bow Wow The Woodlands doesn't care about how they treat their customers.
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August 2023 by Karen F.
We scheduled boarding for our 2 dogs over the Labor Day weekend. We were told that they would require vaccines for canine influenza, which they were 1 and 2 months overdue for (not a normally required vaccine). We called around to several mobile vets as well as our own vet clinic who told us that the vaccine has been on backorder nationally for MONTHS. I am not about to pay for exams and shots for 2 dogs at a different clinic just to get these shots. I called to cancel 4 days in advance since I found another boarding option for the dogs that DO NOT require the flu shots (BTW, there is not a current outbreak of canine influenza!) and they refuse to refund my $50 deposit. Over a holiday weekend, I'm sure they will have other boarders take those spots and they will profit from me for doing nothing, not even offering a future credit for boarding, day care or supplies/services. I'll take my business elsewhere. I don't know why anyone would want to board there with those rules. Camp Bow Wow Humble was the best. Camp Bow Wow The Woodlands doesn't care about how they treat their customers.
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August 2023 by Jenny Greer
We use the in-home petsitting service. I LOVE Lu! She is so good with our pets-above and beyond good-and sends excellent updates. We are so lucky to have her!
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June 2023 by Jamie Spencer
I love this place! They are so good to my pup and me! Any concerns I have had were addressed immediately and they are amazing with my pup! She is always excited to go to camp and loves all the staff there!
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June 2023 by Laura Fulton
Great experience at Camp Bow Wow The Woodlands. Fantastic crew, open and welcoming of our two dogs and very helpful in navigating the website and the first outing with them. Highly recommend.
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May 2023 by S C
My dog absolutely LOVES Camp Bow Wow! Other than home, it's her favorite place to be :)
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April 2023 by elizabeth baird
I love taking my dog here!! On days my husband and I are working late, we bring him to camp. The first day he was nervous, but now he loves it! He knows the days we go to camp and gets so excited! Everyone there is so kind and welcoming! Especially Vickie and Chelsea! Definitely recommend to anyone needing/wanting a safe place for your dog to play.
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April 2023 by Morgan Lominac
My blind pup attends daycare and boarding to excercise while I work long hours at 2 jobs. The staff always greets us and are excited to see my boy when we come in, and they have really taken the time to learn all of his special quirks and habits to not only help keep him safe, but to interact with him and provide meaningful enrichment. I trust that my special needs dog is getting the exercise and mental stimulation he needs, and I’ve always been promptly notified of any issues or accidents. We love Camp Bow Wow and the staff at the Woodlands!
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April 2023 by Rachel Henderson
We love using Camp Bow Wow The Woodlands! We love how sweet and caring they are towards our dog! We also, love being able to see our dog playing all day on their cameras! The staff is so friendly and kind.
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October 2022 by Kay Yama
Camp Bow Wow is the only place I take my puppets to board or play. They get super excited when we pull up!
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September 2022 by Sally Hunt
Our dogs absolutely LOVE our pet sitter, Lu! She comes in the house and they jump and wag and are so happy to see her. They are always rested and calm when we come home. We never worry because we get timely updates and pictures of how the dog visits went and she always lets us know if there are any issues or if she has questions or concerns.
