-
July 2023 by Andrea Phipps
I have brought my vehicles here a few times for repairs because the location is convenient and they have gotten the job done, although it has never been the best experience(3/5 stars tops). This last time was absolutely dreadful though (0/5 stars). It took so long to have my bumper replaced. Insurance stopped paying for a rental after one month, so I was figuring out rides for a couple weeks. When I got my truck back, the gas gauge was messed up and the battery had to be replaced (no issues with either of those things before dropping it off). I am done with Collision Solutions. I will never use their services or recommend them again. I wish I had looked at the reviews before getting involved with their company in the first place. All of the complaints about taking too long and difficult communication have been spot on every time I have used them.Services: Auto body & trim repair
-
May 2023 by Daniel Diaz
It's clear that Customer Experiences mean nothing to this company. I've been treated unprofessionally, had NO communication efforts about truck repairs, and been jerked around for WEEKS about the completion time with no regard to the amount of money I'm paying for a rental. NOTHING has been done to reconcile the situation and I've been told, there's "nothing that can be done" I've been refused to speak with the owner to sort out the disagreement as well. So, I will now be using every platform possible to let EVERYONE know, that this is NOT where you want to bring your vehicle. Conroe has many shops to take a vehicle, and this is the level of service one will receive, I'm happy to point everyone is many DIFFERENT directions. I'm contacting my insurance today to notify them of the disservice and for the obvious possibility that the work done could be done incorrectly or maliciously at this point. POOR POOR SERVICE and TERRIBLE CUSTOMER SERVICE. Working for a Large company in the area I'm extremely disappointed in this company and their lack of attention and care for Customers.
-
May 2023 by Briunna Burnam
I wish I would’ve read the reviews before wasting my time . I went up there to get an estimate and it’s been a month now & no estimate . The girl told me someone would call me that day and never did . I also called many of times & they put me on hold and never come back . I do not recommend this place .
-
May 2023 by Bree B
I wish I would’ve read the reviews before wasting my time . I went up there to get an estimate and it’s been a month now & no estimate . The girl told me someone would call me that day and never did . I also called many of times & they put me on hold and never come back . I do not recommend this place .
-
May 2023 by Daniel D.
This has been the WORST Customer Service experience I've ever had the displeasure of being a part of. I took my truck to this shop for repairs. After waiting weeks for my insurance to approve, I was told it would take *two weeks* for repairs. In this time I rented a vehicle (out of pocket as it wasn't part of my insurance plan). After the second week was up, I was then told it would take an *additional week*. At the end of that week I was told that parts hadn't arrived. Come Friday last week I'm told parts arrived Wednesday evening but it would take 3 days (keeping in mind I drove by and it sat outside all day Thursday not getting worked on) At the end of the 3 days I'm told it JUST needs to be assembled and diagnostics and it only needs one more day. TODAY was that day and now I'm told "surprise" still waiting on parts and it will take ANOTHER DAY. Complete disbelief. This ENTIRE TIME I've been the one who had to reach out to THEM for updates, only to get let down over and over. Today, I tell them I've been jerked around for weeks with the same story of "next week" and "tomorrow" and nothing all while I'm paying out of pocket over and over for this rental. So I ask "Sarah" today how they plan to reconcile? She says, they reconciled by saving me $ on my deductible. I informed her that saving me money is good customer service, and me being in retail I'm familiar with that. Reconciling is what's done when one has done wrong or provided a terrible experience for a customer. I asked then what the owner or manager can do and was told "she'll be gone until Tuesday I'll talk to her then" as if calling someone when one has an urgent matter is impossible. She simply said, "there's nothing I can do". So...At this point, I'm being done wrong and receiving ZERO communication, and instead having to force it out of everyone. I'm a community member here in Conroe and ALWAYS do business locally, so to be treated Rudely, Unprofessionally and receive the lowest level of Customer Service as I've had here is beyond disappointing. I'll be 100% sharing my experience with as many people as I can, and I just so happen to have a large outreach. This is step 2.
-
April 2023 by Highly Blessed
The best paint and body shop within Conroe, I have always taken my vehicle to this shop and yet to say I've never had any problems ?The staff is super outstanding!!
-
February 2023 by Joseph Cleveland
Horrible customer service and very unprofessional. I went to recieve an estimate last Monday and was told after the lady took pictures of my vehicle that I would recieve my estimate after a few days because the person who writes it up wasn't there. So after not hearing from anyone for almost a week I call in on Thursday just to get told the same thing.?♂️ I don't know what's going on there but it's been the most unprofessional and worst customer service I've ever experienced. I'll never go back there and wouldn't reccomend anyone doing business with this place. It definitely gave me shady vibes, but most definitely very unprofessional.I ended up going to another place and received an estimate with in 24hrs and had my car fixed in less than a week.....SAVE YOUR MONEY AND GO ELSE WHERE, TRUST ME
-
December 2022 by Mason Cooper
Collision Solutions was mistakenly my choice of car repair. My driver door window will not roll down, after receiving my vehicle my driver door speaker is blown out like it was excessively used during its time there, traces of paint are blotted throughout my interior. If you are interested in getting railed by a body shop, Collision Solutions should do the job just right.Service: Body & Trim
-
July 2022 by Holly Espinoza
Owners and staff are absolutely wonderful. Promt service at a fair price. Highly recommended!
-
March 2022 by Allison Sims
Thank you for fixing my bumper damage. This place helps save you money and are truly nice people. Carrie (hoped I smelled it right) is the sweetest and this is definitely my go to for all my body shop needs. ♥ Check them out :)
-
February 2022 by Gill GJK
Believe it or not I used to love collision solutions they took over the old muffler shop...Believe it or not I was one of their first hardcore dedicated customers from the beginning when nobody would use their business because they had just started they were humble and a truly great business over the years I brought multiple vehicles there and they always treated me with great service and great work I'm speaking past tense now!A tree fell in my car and I needed them to do the cosmetic work through my insurance my insurance was paying and on top to pay for some little dings I paid extra .... Over a week went by but without any update on my vehicle they slowly and hastily put it together not only do they have no care towards their work or me as a customer!The work they did was downright sloppy there were still even smudges in the buffer job... On top of that my car was never having an issue before they ended up draining my battery while working on it!!When my friend with her child went to pick up my vehicle they made her jump started and wished her the best of luck! might I remind you this was covered under my insurance!!!My insurance would have easily covered the cost of the battery any respectable shop would have easily just put a new battery in but that would be any shop that actually cared about their customers this place used to be nice and a good collision shop but now they're obviously in it for the money and they have no consideration for their customers whatsoever this is the backwoods Walmart of collision shops please take your business elsewhere!!!
-
January 2022 by Dillon Mccellon
They told me I would have my car back in 10 days and it ended up being 60+ days plus thousands of dollars for a rental 100% terrible service
-
November 2021 by Jessica Wilson
We will not take our automobiles any where else! We were with out a rental car for 12 days and out insurance kept giving us the run around. The owners helped us with a rental and the collision damage to our vehicle, in a timely manner. They offered light at the dark tunnel that we did not cause.
-
September 2021 by john coote
This place does do great work but unless you have deep pockets and a lot of time I wouldn't go here if I was you. I was quoted One price for a bumper came back and because they misquoted me or didn't quote me the right price for the bumper they went up 300% on the price. Then they make excuses for not having your vehicle ready when they said they would I waited a month when I was told two and a half weeks. I'm not bothered by the wait. I'm bothered by the fact that no one called me to tell me the progress on my vehicle I had to call them and this happened three separate occasions at least. Just wouldn't go here if I was you
-
July 2021 by Michael Adame
Very professional and experienced.
