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October 2023 by Aareyl McIntosh-Hamlin
I had hope for this place when I saw the reviews. I also had my fingers crossed because I wanted Genn to look into my vehicle. He wasn't there yet but I didn't worry because the reviews were great!I got a diagnostic on Friday Oct. 13th to see why my vehicle keeps stopping while driving. They notified me that it was a simple fix (positive terminal loose) and then mentioned another issue that I did not come in there for. I got it fixed since I was already there and I trusted their judgement. My check engine light came back on the very next day and my van stopped while I was driving on the highway 2 or 3 days later. I was no longer in town by then so I had to wait to return. I arrived Oct 20th to get it looked at again and was notified I would have to leave it over the weekend. I'm not from Conroe and don't know anyone there so I can't do that so I left. I went back for a full or partial refund since none of my issues were fixed and I needed to go somewhere else. The manager Austin had a smart mouth. I mentioned that I tried to come as soon as possible and Austins reply was "Well you didn't get here as soon as possible" That smart remark didn't sit right with me and I continued to request a refund or to speak with the owner Genn. I was then told to calm down multiple times. I asked for documentation that was supposed to show me what the mechanics checked during the one hour diagnostic. Austin notified me that it was on the paper he gave me the day I got the diagnostic. I asked him to print me out another one. We went back and forth again and then I asked for the paper again and the owners information to call. He placed the paper on the counter and said "boom!". I sarcastically said thanks and he then says "See the attitude". I mentioned how his "boom" was unnecessary. He did all of that but the paper does not tell me ANYTHING about what the mechanics checked during the diagnostic. Absolutely nothing. I now have to go to another mechanic just to find out why my vehicle keeps stopping WHILE I am driving. This is very dangerous and they wasted my time.
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October 2023 by Charles Roach
Just giving Conroe a heads up,that's there's still a automotive shop you can trust with hometown roots,they diagnosed my Chevy Silverado ltz 4wheel Dr and fixed my ac and found a broken motor mount, reasonable rates and very professional,had me up and going in less than 34 hours, thanks Gene and company,
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September 2023 by Kevin T.
Well, from the poor reviews on here, I would assume Gene was not working today. My 21 year old son had a safety flap issue on his diesel gas tank. He was nearly out of gas, so went to closest repair shop he could find in Conroe. We went in knowing what the simple issue was yet were charged $120 for "diagnostics". Son called my wife to discuss options, so she called the shop to discuss. The boys at Conroe's Choice were chomping at the bit to give the estimate to replace this $12 part for some stupid price plus the hours of labor. She said no, could we just get the latch free so that he could get gas and take it to our normal mechanics. She then asked if she could borrow the tool needed to dislodge the part so he could fuel up. Dude says no, those are my tools and we charge to use them. She calls our mechanic, and he says just get the car to him if at all possible, and the tool needed to remove the piece can be purchased for $10 buck at AutoZone across the street. She tells Conroe's Choice boys she, and her husband will be by to pick it up. Guy says okay, I will put the keys in it and you can pick up at AutoZone, and I really don't care if you are a repeat customer or not, LITERALLY said those words to my wife as I got into the car. Well now I am PO'd that one I have to go do this after work, and two this guy is a complete A-Hole to my wife and son. We get the part at AutoZone and I go to remove the flap and get the car out of there. I can't find the keys in the car so I am walking over to the 3 Conroe Choice boys standing around staring at me coming from the car, not working on the cars in their garage, mind you. My wife convinces me to be nice, and dude yells at me across the lot and says, Keys are in gas compartment! They stare at me as I walk back, restraining myself from laying into these jerkovs, and lo and behold, they had already popped the latch off!!! THIS was why they were such D bags, because they were ready to take my son to the cleaners for this simple fix. They had already, probably accidentally, solved the minor problem and since my wife questioned the charges and estimate they were out of a payday!!! Unless you are mechanically savvy, do not go there, but I am sure those of you who are mechanically inclined already know this. Let's see how the owner, or Gene feels about this review, and his guy telling customers who had already paid their bill they do not give a crap about retaining customers.Sorry about the rant, but mechanics who screw over kids and women are the scum of the earth and deserve to be exposed.
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September 2023 by Mike Garrett
One word comes to mind with my experience taking my car to Gene (owner) and Conroe’s Choice Automotive and that’s INTEGRITY! They treated and serviced my car as if it was there very own, and I’m extremely appreciative. They were very honest and they didn’t want me to take my car after it was done unless I was 100% satisfied with their work. Thank you Gene and Conroe’s Choice Automotive. YOU ARE THE BEST!Services: Transmission
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February 2023 by Jason Gassmann
Excellent service, fair pricing, the place to go if you want it done right
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February 2023 by lila hughes
I have been here twice , these guys are the absolute best . They are reasonably priced , fair , and honest . They always get me in and out within the day . I will never use another shop for the work that needs to be done on my truck . Great job guys !!!
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February 2023 by Kathryn Simmons
Brought out VW to them, they kept it for almost 3 weeks then told us the part "they think will fix the problem" is on backorder so we needed to pay the $236 and bring it back when part comes in. We found the part at 5 different business within minutes of being told this information. Picked up the car and took it to Intercontinental Auto Parts on Main St. and they had it repaired and ready to go for almost the same cost by the next day. Very disappointing. Do not recommend.Service: General repairs & maintenance
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October 2022 by James Gardner
Gene is absolutely fantastic. He's overworked and underpaid, but he is now my go to guy for anything I need. Not only was he quick with my engine swap, but he kept me updated throughout the process, and always answered my call. Definitely worth going to this place. Make sure you ask for Gene.Services: Auto engine diagnostic
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September 2022 by john campbell
Very nice people and price was much less than other shops in the area for exact same work. My truck was in and out of the shop same day and after the tune-up my truck runs like a champ. It has 385k miles and they made it run like it was brand new. Very happy with this bunch!!
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September 2022 by Craig Johnson
If you assistance with your vehicle this is where you need to go. Gene the owner and his staff will get you back on the road ASAP for the best price in town.. My family and friends have been taking our vehicles there for years with great success. Stop by and see Gene.
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September 2022 by R “Muna”
My car light just went out and I needed it to be fixed before my trip, I took my car to Gene and he actually showed me where the problem was and also fixed it for me.He takes care of my family cars when I need them and he holds his team to the same standards of professionalism.Roger
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August 2022 by AAA REPRESENTATIVE
If I could I would give this place 10 stars. I’m a commercial truck driver. My truck broke down and I crawled my way down to this shop at 5:30PM Friday. At first they didn’t want to work on my truck until the next morning ( which was also a blessing). But I told them I’m from out of town and I’m riding through Conroe and I have to get to my destination (California) for delivery ASAP. They accepted my plea and immediately began working on my truck. In my 4 years of driving, I’ve never met mechanics as nice as they are. I don’t live far from Conroe but I’m willing to drive a couple hours to give them my business for life. I didn’t catch the owners name, which I will later. But everyone there were just extremely nice and cordial. Although my truck broke down. They immediately told me what the problem was just by explaining the symptoms. (Other mechanic shops completely misdiagnosed the issue). Oh and by the way… multiple other issues came out when they took apart the wheel. Sensors, brakes caliper brackets… and they didn’t charge me extra for that repair. (Because they had to take off that part anyways. And I’ve been broke down on the road before. Believe you me… others have and will charge to extra for anything.) GOD BLESS THEM!!!
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July 2022 by Billie Gage
Bad customer service, no one except Gene knew any info when you would call and check on vehicle. Said they would call you back at a certain time or day and they never did. Never did any actual work on vehicle but one thing, just waited for the insurance payout
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July 2022 by Billie G
Bad customer service, they tell you that their going to call you on a certain day or time and never do. When you call up there to inquire about your vehicle no knows anything about it only the owner Glenn. They tell you their going to have your vehicle ready by this day or time and it's not even been looked at. Went to check on my vehicle around 4pm or 4:15pm and one of the guys named Ron said ready to quit and grab a beer. They still had 30 to 40 minutes to work on the vehicles.\n
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June 2022 by Mike Stewart
I have worked with many different auto shops over the past 25 years and can tell you that out of 50 or so that Gene and team are the real deal. They are not the fastest, that’s a fact, but when it comes to knowledge, electrical issues, cooling issues, engine repairs, and diagnostic work they are by far the best in Conroe and the greater Houston area.Keep up the good work. I want to invite you guys to some of the events we attend.
