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February 2024 by Leon Lamar
Seriously, reconsidering membership. This tire center has to be the slowest in the entire state. Tried to drop off car 3 days ago to get flat fixed. Was told by Julio they were too busy. Was told by Julio to bring car back at opening on Thursday, December 28, 2023. Am here now. Been here since 10:00 am. It's now 1:45. Going on four hours and no sign they're making any effort to fit me in. Requested assistance from Assistant General Manager, Trevor and he told me that it'd be another 2 hours, else, I could bring back tomorrow at opening and they'd try to get me in. SIX HOURS to get tire warranty repair at Costco Tire Center. It's clear Costco Tire Center prioritizes new tire purchase installs over tire warranty repair. This clearly meant to discourage customers from bringing in vehicles for warranty tire repair and as a result a breach of warranty. Costco needs new management at this location in The Woodlands, Hwy. 242, Conroe, Tx.
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January 2024 by Anya Hommadova Lu
Horrible customer service. Wish I could give negative stars!!! Stood in line more than 30 minutes each time, staff never in a hurry. They didn’t have the tire I needed so ordered it. Was told same day or next day at the latest. Next day comes I call them and it’s not there yet. Called again at the end of the day still not there. On the third day called and was told it could take up to a week and they didn’t know why it’s not there or how long it would take to get it, was told I could get a refund if I am not satisfied lol it finally arrived on the 4th day. Waited in line forever and was told that it’s a walk in so will take 2 to 3 hours (to put on ONE tire) which was 4 days late.
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September 2023 by Melissa Marron
These people don't want to work. We pull in before 8pm, keep in mind they are open until 830pm. We got a flat. They didn't want to get the tire done. The guy said they pack up at 8 so they can leave at 830 ??? incredible! The manager didn't want to help. They literally talked for 20 min telling us no when it could have taken them 15 min to get it done. Definitely something wrong with management here if you can't get your team to work their entire shift. Find a new manager who is capable and find new employees who actually want to work.
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August 2023 by John Tompkins
JASON (Tire / Auto Dept. Manager) IS AN ANGEL!!! I was driving into to Houston to go to my 30 year High School Reunion from Dallas Friday 07.28.23 when I hear some grinding/scraping sound when I pulled into a gas station about 5 miles earlier! Turns out, when I had my oil changed on Wednesday evening at a “Take 5 Oil & Lube”, they didn’t reattach my under carriage correctly and it was dragging (attached pics). It’s 5:55 P.M. and Costco Auto is about to close and Jason said he’d get under my car and cut the dragging pieces off (Mind you, it’s Friday at 6:00 P.M. and it’s 100 degrees out !) I offered him a bottled water (I had a cooler filled in my car for the hotel) and $60 cash! He absolutely refused the cash but said he’d take the water and said, “just come buy tires from me. Oh wait, you live in Dallas, just right a review.” Anyone in the Conroe or Woodlands area, go see Jason (don’t know his last name), the Manager of The Auto/Tire Dept. if you need tires ! And Costco corporation and / or Jason’s supervisor, Jason deserves a raise!!! Thank YOU again Jason!!! ?? ???
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July 2023 by MaryAnn Olson
Nitrogen for your tires! YES! I called 15 local tire shops and none of them knew where to refer me to top off my RV travel trailer nitrogen filled tires, so I am putting this in the reviews so it comes up in your Google search :-D Save you some time! NITROGEN #NITROGEN
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June 2023 by Dominique Martinez
Great service every time and staff are friendly
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May 2023 by Glenn Lovitz
Good price but got there 10 minutes early for my tire installation appointment and it was another hour before they even started on my van.
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May 2023 by Carl Pearson
Expect great service here.....I was greeted with professional expertise and a pleasant experience. I am always happy with the opportunity to deal with positive and strong customer service. The Tire shop crew went above and beyond to get me back on the road. That was awesome guys!!!
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May 2023 by Andrew Lai
great tire shop n service.
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April 2023 by Brett N.
pretty good costco overall, but we have had some problems with tires obtained here. Have had 2 flat tires in a span of 3 months. They have helped to fix it but it is a nuance and a danger. Other than that selection of the normal goods are fine and it's a good place to shop.
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February 2023 by Scott H.
I was informed that their cinnamon rolls in the bakery would be back by the first of the year and they are not. I tried to speak to someone and they keep making excuses. Tired of excuses!
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December 2022 by Debra B.
This store is great. The bakery is excellent. They have great bargains in their clothes also.
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December 2022 by Sachin Chitlangia
Super duper service. Love Costo tire center in The Woodlands
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August 2022 by David E. Huerta
The Costco Tires center at 8185 TX-242, Conroe, TX 77385 can get you in and out on a set of new tires at a reasonable price with great road Hazzard warranty. Costco makes easy to buy great times for almost any vehicle. They often run promotions on top brand tires.
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June 2022 by Rachael P.
I Purchased the Spanish cheese selection from Garcia Baquero on 6/17 and today is 6/20. The Best Buy date is 8-12-22 And the cheese is already starting to mold. This is not the first time it's happened. COSTCO get with the manufacture.....This is ridiculous!
