Downtown Roots is a local salon and boutique that offers a range of services, including braids and hairstyling. The salon is described as comfortable, clean, and friendly, with a rustic country style that customers find appealing. The stylists are praised for their skill and talent, with one customer stating that the stylist was able to transform their "Train Wreck" of a haircut into something "gorgeous." The business has received positive reviews from both a local sign company and a customer who has been through chemotherapy, indicating the salon's ability to cater to diverse needs. Overall, Downtown Roots seems to be a well-regarded establishment that provides a pleasant and professional experience for its customers.