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March 2024 by Vernon C.
We purchased a wood burning stove to augment our central heat after the big freeze a few years ago. It was a good experience from purchase to installation. The owner who did the installation was honest enough to charge less than his initial estimate because everything during the install went nice and easy and he finished quickly. It's been in for two winters now and we love the stove. It keeps the large poorly insulated house warm and the electric heaters don't have to work nearly as hard, even without electricity this house would be livable. I highly recommend this company for any similar purchase and installation. Money well spent.
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February 2024 by Tawana O.
Very professional, delivered on repairing our fireplace and was a great company to work with.
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August 2023 by Cam Mckinney
Knowledgeable and helpful. Working with Greg and Kevin to choose a firelog and fireplace door upgrade.
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July 2023 by Penny B.
Stopped in without an appointment and Greg Lucas spent a good amount of time explaining the pro's and con's of electric vs. gas fireplace inserts. He also demonstrated the various models they had in the store, which were many. Greg also sent me home with more websites to research what I might want as well as some handouts. He was very knowledgeable and I feel like I am much more able to make an informed decision. I will definitely come back to this store to make my purchase because of great customer service! Thanks Greg!
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April 2023 by Jeffrey Griebling
Absolutely excellent advice and expertise helping me with the purchase of my new smoker. First time I’ve ever had someone not try to upswell me but listen to my needs and offered advice on the best choices for me with what they provide. Then after sell the staff noticed a blemish while loading and immediately started to work a solution to the issue and sent me home with extras to accommodate the issues and inconvenience. That’s customer first and local business at its finest. I will absolutely be back for future business.
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February 2023 by Guadalupe Chabarria
Not the best prices if you're looking to install a new construction insert. Selection was good however there are better options if you do some research.
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December 2022 by Sandy Solano
The service from this shop was excellent. Not owning a fireplace gas log set prior to this, the sales rep explained everything about the different types, and demonstrated them for us. Explained the pros and cons of each type, and we felt very confident with our choice. Malissa was very helpful and kept in touch with us when we made our decision to purchase and promptly got back to us when we had questions. The installer, Daryl, was very well qualified to do the installation, and was patient with us, as the home was new, and a problem with our gas system had to be corrected first. When we got the gas line fixed, he promptly returned and completed the installation. We would totally recommend "The Fireplace and Patio Shop" for your needs.
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November 2022 by Billy Ross
They had my fireplace logs installed before the estimated date just in time for the holidays. Logs look great!
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October 2022 by Eric Richarme
Exceptional customer service received. I dealt with Tyler for repairing refractory panels in my home fireplace. He navigated me through the process of acquiring the panels with a great sense of customer concern. I ended up spending less because of his diligent efforts in working a solution for my needs. I would recommend this establishment to anyone looking for an exceptional customer service experience. Follow on assistance for a mesh fireplace screen was handled exceptionally as well in addition to a package price at 1/2 that of internet pricing. It is refreshing to experience good people working hard for the customer without attitude. I wish all businesses had employees with such great respect for their customers!!
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July 2022 by Alex H.
Very helpful in finding the parts for my grill that I needed to replace. I will continue to frequent this establishment. Next is my fireplace needs.
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April 2022 by Kim Anthony
Fun, awesomely knowledgeable, and Productive people! Looking forward to more purchases from here!
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March 2022 by Bill and Tami Carter
The prices in this place are crazy high. Over $300 for a simple fireplace tool kit with shovel, tongs, poker, shovel & broom. They don't have much inventory for fireplace accessories to look at but, they do have fireplaces & they are also pretty high in here. I went to Tractor supply & bought the fireplace tool set for $35. Big, difference. They usually run anywhere from $35 to $130 & those are decent prices. But, this place exceeds those prices a lot.
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March 2022 by T.C.
Wow, this place is supper expensive. Over $300 just for a shovel, tong, poker, broom & stand set. Tractor supply carries them too for under $50. No way would I spend $300 or more on such tiny things. I will not shop there again.
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February 2022 by Debbie Miali
I recently went to this fireplace store to inquire about installing a wood burning stove in my own home. The service and product selection was AMAZING! There were two gentlemen, Tyler and Greg, who were so knowledgeable, helpful and took great care in explaining all of the products needed and installation process for a wood burning stove. I am a huge fan of giving shout outs to local businesses who make a difference in customer service when I walk in the door. This fireplace and patio store did just that! Whether you are looking for a wood burning stove, fireplace inserts, gas and bbq grills and outdoor furniture, I highly recommend this company!
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December 2021 by derick beard
Good service and offered alot of help and answered all my questions. Would recommend to anyone looking for a new fireplace or parts
