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January 2024 by robyn miller
Eddie is the manager at this location and he is awesome! Great customer service skills and funny. After have multiple issues with jiffy lube, I’m glad that I can take my somewhere reliable that knows how to do business.
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December 2023 by Dark Knight
Came in for an alignment ended up getting tires too because of the great service. The technician working on my vehicle (Derek) was an amazing guy and got the work done quick and made sure it was 100% right before I left. Geremy was an amazing help at the desk found what I needed all at the right price! Even on Christmas eve these guys rocked it and gave incredible service!
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December 2023 by Richard Walker
Julien greeted me at my vehicle and we did a vehicle walk around and inspection. The purpose of my visit was to have my heater repaired and A/C actuators replaced. I was delighted that he was able work with my extended warranty company and have my vehicle repaired within 24 hours. He kept me informed before, during, and after my completion, as well as a follow up courtesy call to ensure that I was satisfied with the repairs and that my car was fixed. His customer service was truly exceptional and I would not hesitate to return to this Firestone location because of Julien's care and understanding of my concerns.
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December 2023 by Daniel Barrow
As always after buying 4 new tires I can't leave with all 4 around the same tire pressure. 62,75,80,70. My tires call for 65 cold air pressure. I even asked to make sure all 4 was to be put at 65 or 70. I thinking of not going back after all the years I get brakes done and leave with cruise control not working. I get tire alignment and a rotation and my master cylinder goes out. I drive down freeway with 65 psi tires they put 80 psi and I have to pull over and let air out before tires blow and everyone crashes. Plus alot of times you don't get tire caps back on so gotta go ask techs where they are. So beware they are slipping these days.
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December 2023 by Lana Doakes
My visit today was great, had an appointment, got in immediately .John was multitasking lol, very efficient. My warranty was no problem. Clean, pleasant atmosphere.
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December 2023 by Carol Wiewiorowski
Stay away from Firestone. I went in to get a headlamp replaced. After waiting over an hour, the attendant quoted me a price of $94 plus tax. I thought that price was high so I asked him if headlamps are really that expensive. He said yes, they are, and I approved the work, thinking that with inflation, everything is expensive. I paid the bill and looked at the receipt. The bulb cost $17 and labor cost $77. The attendant told me I was charged $77 for 0.5 hours labor. This is robbery!!!!!!! Had I known I’d be charged this much for labor, I would never have gone to Firestone. The attendant misrepresented the cost of the bulb when he gave me the price quote, telling me that’s what bulbs cost now. My husband and I have bought tires from Firestone for decades but we will not use them ever again. Shameful!!!!!!
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December 2023 by D M
I had a disappointing experience at this Firestone tire shop. Even with a scheduled appointment, there was a lengthy two-hour wait before any attention was given to my vehicle. Even after completion, my car sat idle in the bay for an additional 30 minutes. When I inquired about my car's status, the staff member said they'd get to it.This visit echoes a prior encounter where, despite an appointment, I had to endure a 3.5-hour wait for a tire patch, for which they compensated me with a free oil change. Hoping for improvement, I returned, but unfortunately, the issue of time management persisted.The service writer appeared preoccupied on their cell phone instead of promptly handling my paperwork for check out. This lack of attention to customers' time is unacceptable and reflects a disregard for service quality.
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October 2023 by Robert Yawn
Basically had auto issues with rear brakes. They took me in fast and fixed the issues which was not fast but reasonable. Picked the car up and found a repair issue which they fixed for free. They did great work.
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October 2023 by Glenn Wakefield
It took 3 days to get my tire situation right, and they marked up my wheels, but the tires work well.
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September 2023 by Mike Smith
Excellent Service. Knowledge and friendly people. Easy access location. Pricing is equal to competition.Higj Quality product.Definitely will return for all future needs.
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September 2023 by Jon Nagel
Don't waste your time trying to get an inspection they don't have anyone in until a specific time thus wasting my time and gas.
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September 2023 by Adrian S.
Explain the appointment times to people. I came at 1pm for my appointment, didn’t know that there was another person in front of me. Alignment took an hour for that person, then another hour for me. I expected to have my car seen by 1pm. You didn’t explain that appointments were place holders that just kept you in line. I left at 3pm. Very bad service. Never going back.
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September 2023 by Taylor C.
My husband, mother in law and I were at goodwill and when it was time to leave our car wouldn't start. We called Firestone which is in the same parking lot to ask if we could borrow some jumper cables and James said no problem we have a jump box and will have someone drive over to you and jump you! They had someone come over to help and by then we had somehow lost the car keys . Jeremy waited outside in the Texas heat for us to find the keys which we eventually did and then jumped us! No complaints, no money exchanged just some bad a** guys at Firestone helping out a family in need. Thank you so much, we would have been in the heat another couple of hours waiting for triple AAA. I highly recommend you spend all your money here!!
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August 2023 by R D (Rick)
Did as they said would do on the phone. Wanted my alignment checked on my truck after buying new tires. I have lifetime alignment service.
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August 2023 by Buckles
I didn’t expect to spend the day at this fire stone, but I did. I didn’t expect to spend as much as I did, but I have. It was fortuitous that they were the only ones open with an air conditioning mechanic.I haven’t even walked into a fire stone store in many many years. The store was incredibly clean and everybody was so pleasant and helpful. I will definitely come back to the store when it’s time to replace my tires. They have won my confidence.