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October 2023 by Mike J.
I went to drop my vehicle off with a water leak. It was going to rain so I asked if they could parked the car in a covered spot tell the rain passed then park it in the lot. They said they did not have the space. I pointed to a covered spot that was open. They said it was the service managers spot. I asked again if I could leave my car so I would not have to spend 2 hours driving back the next day. They still said no that's the manager's spot. The manager was also standing 10 feet away. What a ego filled little man. He could not give up his spot for 24 hours to let the rain pass. Talk about terrible service. The rep was just doing her job but the manager was a sad little sole. Don't park in my spot!!!! I'm important.
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September 2023 by Lonnie B.
Great Experience In the Service Department. I purchased a 2023 Ford Maverick pick up a month ago. I had 6 or 7 questions and a gentleman in the service department, Carlos, answered all my questions in about 10 minutes.
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August 2023 by William W.
I recently had no a/c in my Ford Mustang and spoke with David Wachner about service. He explained what was wrong and reminded me I have a Deluxe Warranty package so the repair was only $100 for the deductible. In addition, I inquired about other service which he told me wasn't needed at this time which saved me more money. David also informed me about free Pick up & Delivery which was a huge convenience for me. I am very appreciative of David's willingness to assist me in saving $.
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July 2023 by Charleen B.
5 Stars is in no way enough stars!! Mr. Porter in the service department of Gullo Ford is a rare gem! The circumstance was completely my fault and he went above the call of duty, exhibited extreme professionalism, and down right good ole' fashioned customer service!! Gullo Ford, he deserves a raise!! Thank you so very much, Mr. Porter!!
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July 2023 by Google user
The cashier was friendly and helpful and the gentleman outside was friendly. No one was overtly rude during my visit, but I did get a feeling as if the gentleman that was helping me at the service desk area didn't really want to help. I brought in aftermarket keys to be programmed, and he told me they don't usually work, and I would need to pay for service even if they didn't work. I asked how much their keys were. I understand setting me up with realistic expectations. So I said I understood that I would still need to pay, but can they please try these keys first. So he agreed, and they were able to program both of the keys. So that was great. I left, but as I was driving, I realized they didn't cut the lock out keys inside the keys I brought. So I brought them back and asked if that was normally included, and he told me not for aftermarket keys.... which is just silly. They obviously are able to do it, and forgot to do them, and he was unwilling to cut them to fit my car. He suggested I go to a locksmith and that they could probably do them for $25. Not the end of the world. I have never used the lock out key since I purchased the vehicle in 2019, but he clearly didn't want to be helpful because I didn't drop $600 on Ford OEM keys. I explained the story to my husband, and he said \"That's why I don't bring my car to the Ford dealership.\" It was so small, and the effort would have been appreciated...it just made me not want to purchase a vehicle from there or return for any other service needs. My back up camera hasn't been working and I will check with a local business for help instead of going to the dealership.
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July 2023 by Breanna Cope
The cashier was friendly and helpful and the gentleman outside was friendly. No one was overtly rude during my visit, but I did get a feeling as if the gentleman that was helping me at the service desk area didn't really want to help. I brought in aftermarket keys to be programmed, and he told me they don't usually work, and I would need to pay for service even if they didn't work. I asked how much their keys were. I understand setting me up with realistic expectations. So I said I understood that I would still need to pay, but can they please try these keys first. So he agreed, and they were able to program both of the keys. So that was great. I left, but as I was driving, I realized they didn't cut the lock out keys inside the keys I brought. So I brought them back and asked if that was normally included, and he told me not for aftermarket keys.... which is just silly. They obviously are able to do it, and forgot to do them, and he was unwilling to cut them to fit my car. He suggested I go to a locksmith and that they could probably do them for $25. Not the end of the world. I have never used the lock out key since I purchased the vehicle in 2019, but he clearly didn't want to be helpful because I didn't drop $600 on Ford OEM keys. I explained the story to my husband, and he said "That's why I don't bring my car to the Ford dealership." It was so small, and the effort would have been appreciated...it just made me not want to purchase a vehicle from there or return for any other service needs. My back up camera hasn't been working and I will check with a local business for help instead of going to the dealership.
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May 2023 by Kell L.
I'm only giving one star bc I have to in order to leave a review. It was no surprise to me that they only have 2 stars. Today I Dealt with Amanda in the service department. For someone buying out their lease you would think they would be nicer. She was rude and told me that it would $900 to fix the broken headrests that have been a problem since we got that car and they have already fixed once. She said bc it wasn't their dealership they wouldn't fix it for less than $900. She even had the audacity to say "may if you take it back into the Ford dealership who fixed it the first time, they will help you." We live in Texas and the other dealership is as in California.. what a stupid thing to say. They aren't trying to work with you, they are all rather rude and seem miserable. We will NEVER step foot in Ford again. F-oundO-nR-oadD-eadHorrible quality vehicles
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April 2023 by Tara M.
My mom took her Expedition in to the service department to get a noise figured out! They called her later in the evening to inform her it was a vacuum hose! Which ok fine (although that's not what it is). She left after paying for the part due to they would have to order it. When driving it she heard a new noise! Under the hood around the motor. We took it back and they tried to inform her it was the motor! And it wouldn't be worth doing anymore work on her vehicle! We asked for a complete refund (which would take 7-10 business days, we did get it). And we have had another mechanic look and diagnose her vehicle and none of the things they have said is wrong with her vehicle is wrong! And the original noise she took it in for is a $100 part in the wheel.
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November 2022 by Todd B.
Customer service was on point!Curious, Friendly, and let me know that it would be at least a day for service. He called just before closing to let us know we could pick up our truck at 9am and it was ready and waiting.
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June 2022 by Candis S.
I'm so impressed with Dean and the Gullo Ford Service Department! My 2021 Ford Explorer had several different issues. Dean listened to all my concerns and had the service department fix every single issue. He was professional and knowledge. He kept in contact and kept me up to date with what was being done. Way to go Dean and the service department! I will only bring my Ford here!
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May 2022 by Marianne C.
I made an appointment days in advance. I discussed the wiper issue with the car and explained that this same issue had occurred last year on the passenger side of the car. My appointment was for 9am and finally after inquiring twice at 2:30 the service tech stated they were just getting to it. He told me that if I had gone to any other dealership I would be waiting for at least two days. WHAT?? To fix a wiper jet and rotate tires and do a 19 point range inspection!!!! Someone needs to kick the service department into shape. There used to be some this led customer service and it is non existent at this dealership!!!
