-
March 2024 by B Wise
The most disrespectful in arrogant management possible went here to get a preliminary estimate. The guy refused to give me. An estimate demanded that I commit to repairs with his shop before he would even give me a visual estimate. He didn't have time he was too busy I was getting my vehicle service at this dealership never again... Bought multiple cars ..never again Good job customer service Go somewhere else people they don't care about you
-
December 2023 by Micheal G.
My experience On November 11 2023 I ordered a 2024 Camry trd in underground grey Got a phone call December 7th got a phone call it was in I went to the dealership and noticed some marks on the bumper and brought it to the attention of my salesman Puneet Kapoor he assured me that it was glue and that he will get it taken off. I told him let me know tomorrow he sends me a text message in the morning that the bumper is good and assured me that the glue has been taken off I have text messages that reflect this information. I had to the dealership on December 8 to pick up the car. It was freshly washed and still kind of wet so I quickly looked around and didn't notice anything wrong at the time with the car being wet. I went inside, signed all the paperwork and left. got home and parked the car in the garage. Two weeks later, I bring the car out of the garage to wash it and I noticed flaw in the bumper on the driver side bumper. There is many holes and rough marks as well as orange peel above the panel over the bumper on the passenger side. There is a huge what looks to be like a big glob of paint on the bumper. I immediately drive to the dealership where I head over to the collision center, and speak with someone who told me to go talk to my salesman who sold me the car, then found Mr. Puneet and told him the situation he takes me to a man named Johnny that looks at my car and tells me that is a defect from Toyota that he may not even be able to get it out I told him I wanted it out and he said talk to his manager, which then I was directed to Michael Cortez, who came outside with paperwork and looked at my bumper and said if I was in a collision and he were to fix my car and I was not satisfied with it in it's current state that he would not fix it. He then called me a perfectionist and said that the Toyota plant is a dust free environment and his paint booth is over $100,000 that it would be impossible to not have imperfections after he gets done painting, then he proceeded to explain to me that this is how cars leave the Toyota plant and they have machines and robots that paint imagine how it would look if humans were to paint it, he advised me that he has been in the business for over 20 years and even if he were to get my bumper painted that there is no way for the colors to completely match because it is from factory And he wouldn't be able to match it perfectly. I told him well I need it to be fixed. I am not trying to be difficult. I bought a new car and I want it right I could tell he was not pleased with my decision because he was trying to deter me from getting work done on it afterwards he gave me his business card And I left I feel uneasy about Toyota working on my vehicle due to the fact that it seems like they are trying to cover something up and mislead me I called the corporate office of Toyota on December 9 and told them about the occurrence that happened. They gave me a case number and assigned it to a case manager. I also called Gullo Toyota to see if I can speak with Mr. Tony I was forwarded to a manager named Sean, which I explained my situation to him and as of now December 29 I have not received a phone call back
-
December 2023 by Krystal B.
Noah was great throughout the purchase of my preowned RAV4! Very efficient and knowledgeable, made the whole process a breeze. Colby also helped with the delivery of my vehicle (Noah was off when I picked up) and was also just as friendly and helpful! Rare to find sales people who truly take the time to make customers feel important. Great job guys! Even the front desk ladies were both very kind.
-
December 2023 by Earl Zeller
Hit a deer in my car. Drooped it off at Gullo Toyota Body Shop. I got my car back (a few more days longer then I figured but not to bad) as good as new. No worries no problem. If I am in need of body work, I will definitely be going back.
-
November 2023 by Christine R.
I bought my truck from them back in 2001, and I got a really good deal. I contacted them regarding a RAV4, XLe premium, and ask them to send me the invoice. Chase Grice insulted my intelligence. He sent me an offer. That's not what I asked for. I know what the invoice is on that vehicle because I did my research. These people are trying to rip me off and that is my opinion. I had a great experience with him over 20 years ago, but clearly they're not the same company anymore. I asked to speak to the GM at least twice. Still no phone call from the GM. They have their vehicles marked up about 5000 over invoice. That is my opinion. That is what I've researched and found out. They are still making money even at 5000 under invoice, again my opinion and based on my research. What was really shocking, is the dealership added about $2000 and crap I didn't want on the vehicle, nor did I asked for it. Needless to say, I'm not going be doing business with what I consider such a corrupt organization. It's too bad that they've gone down the toilet. They were great at one time, but not anymore. As you can see by the attached photographs, the sales manager wasn't even listening to anything I had to say. I tell him I no longer live in Houston, and he insist that I come in. That's almost a 5 Hour Dr. and I'm not driving that far without having a deal in place. This shows you how grossly incompetent he is in my opinion. Why would anybody drive all that way without a deal in place? Why does he think that as a woman he has a right to try and take a vantage of me? Does he think women are stupid? Is this really a dealership that anyone wants to do business with? This is how they treat you over the Internet, I'm sure it's much worse in person. Do not bother with this dealership.
-
October 2023 by Mark G.
After personal experience with 4 different year model tundras,two of which were bought at gullo of Conroe. Anything newer than the 2020 is junk. And do not let Gullo install a lift kit, they didn't tighten the 8 nuts on the shock towers on my '20, and wouldn't stand behind it when the left front axle jumped out on flat ground after putting a 3n1 level kit on my '22. PALESTINE FORD is where I went for a new FORD truck. Good riddance GULLO and TOYOTA
-
October 2023 by Zara Allsin
Best car dealership for Toyota to buy from. Kindest people and are honest and go out of there way for you plus they are a Christian owned dealership!!! I will never buy from anywhere else for my next car!! I support all Christian businesses because I am a Christian ✝️ too!!!
-
September 2023 by Larisa Molina
Just got my new car today. I love it.
-
September 2023 by Bill Martin
One of the most oddly and hostile phone calls I've had with a service provider. Called to inquiry about having a repair completed that was started by another Toyota body shop. Manager was oddly hostile and tangential about how these dealerships are independent, he doesn't care what they said, and the owner (assuming Gullo) would have to give his blessing.Absolutely bizarre interaction, luckily Fred Haas was super gracious and said they'd be happy to complete the repair (reconnecting a sensor...). Know where our business is going forth.
-
August 2023 by George K.
My car is only six months old and called to come in for oil change. I pulled in and told by a service rep that my car needs "front end alignment" for $200. A total scam-don't fall for it! I'm trading in my Toyota just to avoid these dirty scammers in the future.
-
August 2023 by Melissa S
I was referred to Gullo Body shop when I was rear ended in March 2022. It was a multi car accident and my 2013 4Runner got the majority of the damage.They never called me for updates, I always had to reach out to them.In June 2022, I called the body shop to ask for an update. I could not understand the guy and asked him if he had me on speaker to which he replied, “yes, I’m answering emails”. I couldn’t even get 5 minutes of this guys attention.I called the body shop 2x asking for a manager and Karen said she would get the message over. I never heard back, so I called Mr. Gullo and explained my experience. Mike called me immediately and said he never got the messages.They tried to give me back the SUV in July 2022, I was out of town and my father went to pick it up and noticed several things that were not right, like the car was shaking when he drove it.Finally got my car back in Aug 2022 and the long list of issues began over the next year.The cruise control wasn’t working and had to be replaced, the driver’s door rubbed up against the frame when you opened the door and would pop, they forgot to put on the license plate frame, a plate behind the drivers side wheel needed to be replaced because it was bent, when I went to get my tires changed I was told they couldn’t align the tires because the suspension wasn’t right, parts are not flush against one another and now the paint on the hood and bumper that they sanded down and painted has small chips all over it.I spoke to Mike and asked how long my warranty is for and what should I do because I am going back to the body shop every 3-4 months with new problems and his response was that my vehicle is old.I’ve always taken my cars to Tom Peacock Nissan Body shop in Spring. I’m regretting bringing my business to Gullo Toyota Body Shop.Services: Steering & suspension repair
-
August 2023 by Donna T.
8.3.23 We recently moved to the Houston area where it's at least 45 minutes to any dealership. So I thought I would give Gullo Toyota a try. This was my first time using Gullo Toyota for any service. I needed an oil change on my 2013 Highlander. I know prices on everything in our life's have risen but, $100 for and oil change is expensive to me. Joe Myers Toyota off HWY 290 is $79.99 for my Highlander. I am someone who treats their vehicle very well. My 10 year old Highlander does not look like a 10 yr old car and has less than 70,000. My car was returned to me with oil on my drivers door, door frame and steering wheel and the rubber piece off my parking brake was laying on the floor mat. That is unacceptable. My car gets every oil change/service done on time and I have NEVER had to have 7 quarts of oil until I had service done here. (Not sure if I believe I needed 2 extra quarts.)And furthermore a 2013 Highlander can only hold 6.4 quarts. Not 7. The "porter" that checks your vehicle in should know the prices of basic auto repair(i.e. - oil changes) and not tell the customer "I don't know". I heard "I don't know" from 2 different "porters" on my visit. My service rep (think her name was Emily) was very nice and polite. I do appreciate that. I believe in loyalty to good businesses and spreading the word to friends and neighbors as well. After all you can see I have been a customer with Joe Myers Toyota for over 20 years, purchasing 10 different vehicles from the Joe Myers' dealerships and the service done there as well. I am not sure at this point that Gullo Toyota is a fit for me and my family due to my first experience on 8.2.2023.
-
July 2023 by Amy M.
My story is as long as every other complaint on here but the end result was the same. Towed the car out with it being on worse condition than it went in. Ford customer service was absolutely no help. They were dishonest and inept firm start to finish. Do not use this dealer for any reason.
-
July 2023 by Terry Davis
Went early in the morning but not before someone's breakfast biscuit wrappers were lying outside the entrance door! When the rep walked out with me, he stepped over it with an "eh"? An engaged employee would have picked it up! Area isn't neat at all. Felt like I was disturbing someone when I walked in. Not a good experience.
-
June 2023 by Jamie L.
I love Toyota and I love my truck so much. This dealership has got problems. I brought my truck there twice and both times they give me an estimate and tell me what it's gonna cost but when I get there to pick it up it's 25% more. And I have to argue with them for 30 to 40 minutes to get them to honor the price. They have consistently been rude and not understanding at all. It's one thing if they call and say it's going to be more, but what they do is perform the work and then, when you show up, they expect more money.
