H-E-B

Most Recent Comments

• May 2025 by LaTanya
  Since the 19th of May I have been given nothing but the run around about these folks not reimbursing my EBT benefits. I should proof that they didn't and they are steadily say they did. I talk directly to the Benefits office we went over all the transactions. I asked they show proof that they sent a refund and they can't. Call the 1855 number and they tell you the same exact words, as if they are reading off paper. Never can speak with some one that's a manager or accounting cause they don't have a phone number to reach. These people are a joke
• May 2025 by Latanya McDowell
  These people are thieves. They steal from the poor. The 1855 number is no help at all I have proof they took my benefits and refuse to give them back.
• May 2025 by Joseph Loeppke
  Definitely convenient, produce is a bit of a gamble sometimes
• May 2025 by Andrew L
  Great place
  In and out quick
• May 2025 by N.L. Garcia-Reyes
  Love HEB, but the prices are so high I choose Kroger now
• May 2025 by Candor O'Connor
  They have the best prices of all the grocery stores, great quality meats, love the atmosphere and the speedy checkout with actual humans. Good job guys!
• May 2025 by Mildred Schelsteder
  Great products,well organized, Great prices 👍
• April 2025 by Reynaldo Guerrero
  Very busy store-friendly staff eager to help.
• April 2025 by Tay Goffner
  It’s a pretty cool store with a variety of things. The staff and customer service clerks are really nice and helpful
• April 2025 by Mecia Diggles
  It is the best cheaper coupon
• April 2025 by Teresa Champion
  HEB will always be a 5 star for our family.
• April 2025 by Ashley Henderson
  I am absolutely appalled by my recent experience at the self-checkout. While attempting to purchase a keychain, I encountered a scanning issue and turned around for assistance. Standing just two feet away was an older hispanic male, whom also was a manager, so I politely said, “Excuse me, sir, this isn’t scanning.” He looked directly at me, then turned away without acknowledging me. I repeated myself, yet he proceeded to assist another hispanic male customer at the register next to me instead.
  
  I was visibly shocked, so much so, that another employee even approached me to ask if I was okay. I explained what had just happened—loud enough for the manager in question to hear. His response? “Oh, sorry, my head’s in a lot of places right now.”
  
  That’s it? No genuine apology, no effort to correct the situation—just an excuse. As a manager, and someone I’ve seen working at this location for years, I expected far better. Having a managerial background myself, I know the importance of professionalism and customer service, and this response was completely unacceptable.
  
  I love H-E-B and will continue to shop at other locations, but this experience was disappointing. Employees, especially those in leadership positions, should be trained to handle customer interactions with attentiveness and respect. I understand that people have bad days, but blatantly ignoring a customer and offering a weak excuse is inexcusable. I truly hope H-E-B addresses this issue and reinforces the importance of hospitality among its staff.
• April 2025 by KarMaza Bee
  The BEST scratch sourdough bread, tortillas and fresh made meals!
• March 2025 by CSER
  Good experience
• March 2025 by Seperated Self
  everyone's always nice and even if they don't have the things they used to have.