H-E-B

Most Recent Comments

• January 2024 by Cierra Byrd
  I literally hate shopping at this store. I can't wait until other grocery stores open in the area. It never fails that the products have holes in the boxes, bags, etc. The majority of my curbside orders include a product that is damaged. I have spoken to management, of course, no resolution about it. It got so bad that i added a note to my order. Do you think the instructions to please avoid products that are damaged were followed? Nope. I'm just going to have to travel out further to get my groceries from now. Apparently, this store does not care about consumer health. They also practice mixing fruits and vegetables that are already on the shelf with the stock from the back stock. Im so over it.Update: i purchsed two products from two other HEB's instead of the 242 location.....and OMG there was a taste difference. At first I was blaming the brands thinking they may have changed their ingredients.....that was no the case.....THE HEB ON 242 NEEDS TO GO UNDER AN INVESTIGATION/HEALTH INSPECTION. SOMETHING IS NOT RIGHT ABOUT THEIR STOCK AT THAT STORE. SOMEONE IS SHORT CUTTING THE PRODUCTS OR TAMPERING WITH THE PRODUCTS. PLEASE BE AWARE OF THIS LOCATION.....CHECK YOUR PRODUCTS FOR HOLES AND CHECK THE TASTE. THIS STORE NEEDS TO BE REPORTED.
• January 2024 by harry drawn
  Love H-E-B. Never had a bad experience at this one. Not much more to say.Please though, don't look up what the B stands for. You don't want to know
• January 2024 by Aaron Morales
  I visited the store shortly before closing, acknowledging the staff's need to conclude their workday. I had a one specific item to purchase—milk—and arrived seven minutes before closing, anticipating a quick transaction.However, I was prevented from entering security.Yet, another individual entered without being talked to or stopped leaving me with a sense of singling out.The security personnel then displayed a dismissive attitude, followed by an older H-E-B employee raising his voice, instructing me to leave.If this is representative of the customer experience intended, a reconsideration of the closing hours, perhaps showcasing a bedtime at 10:30 pm would be better.This encounter contrasts with my previous visits to other H-E-B locations during similar closing times. While I understand that they were about to close, the manner in which this situation was managed was done poorly and did not showcase their advertised hours. I could have checked out in the time I spent talking to the security and the rude H-E-B employee.
• January 2024 by Barbara P.
  I love this HEB. It is conveniently located, always stocked, and you have the option to enjoy a smoothie bar or barbecue. I like that they are great at adding requested items to the shelves. The customer service is also great.
• December 2023 by Lazaro Alejo
  H-E-B meal simple broccoli cheddar soup is amazing, with my wife 25% discount is even better ?we split the 32 ounces, I took a photo of my bowl, I added the croutons, H-E-B premium croutons garlic & onion
• December 2023 by Ahmed Rabie Karim
  I live in the neighborhood, so before posting, I asked more than a few people who use this branch. All agreed that the produce section is on a steady decline. I've had to return vegetables found molding, and the fruits are no better. It is noticeable.We stopped buying produce from this HEB.The barbecue pit here is great. I will say we thoroughly enjoy it , and the staff is very pleasant.
• December 2023 by Domino Castiglione
  I wanna give a big shout out to James in curbside. My order was missing a few items and James went above and beyond to make sure my missing items were delivered to me the same day. Thank you James for the outstanding customer service and support keep up the great work ?
• November 2023 by J Haynes
  Superior Customer Service from every single department, especially Akeem Deli Manger department, every single person in the deli keeps me coming back every single day. I enjoy the friendly smiles, and their hospitality, so it keeps me, and my family, plus friends coming back to spend money. When checking out our groceries we encounter the wonderful smiling faces of the cashiers, even at the self checkout. This H‑E‑B is a model for how to keep your customers happy plus they have a top tier selection of meats, my favorite is any type of steak freshly cut to perfection. Oh this is the cleanest HEB I have ever been in, and as a customer I a value that the most.This location also has True Texas BBQ Restaurant inside, and yes the food is Amazing, and Dawn keeps me coming back with her awesome smile. This HEB smells Amazing when you enter the door.They also sell breakfast sandwiches and other treats that are yummy. I can keep on going about this particular HEB. They have created a friendly atmosphere with Superior Service and I enjoy my grocery shopping experience every day with a smile. I am a valued customer who appreciates every single worker at this store because they go beyond their job description to make sure that provides great products plus be attentive to customers needs.I am grateful and appreciative to Akeem Deli manager for helping me out with a friendly smile, he is the epitome of Superior Customer Service.I want to just thank the store manager for hiring these wonderful men and women who make up a 10 star team on Hwy 242 in Conroe Texas. I will drive out of my way just to shop here. I enjoy it, friendly happy smiling employees and a store that is clean from the outside to inside. The outside dock in the back of the store and the trash cans are super clean.This store is perfection at its finest.
• November 2023 by KJS Haynes
  I just want to thank Karen that works in the deli department for her Superior Customer Service and her willingness to help and explain everything to me about the different selections pertaining to cuts of deli meats and cheeses. Karen went above and beyond the call and I purchased all her recommendations. Karen thank you for your friendly smile and hospitality. Karen made my H‑E‑B experience pleasant and easy.Please let Karen in the deli department know that I appreciated her kindness and willingness to help.This H‑E‑B has hired the best people and they are the ones that keep people like me coming backThis H‑E‑B has set very high standards for the rest to follow. Oh and this particular store is super clean and that’s another reason why my entire family loves this particular store.
• November 2023 by k H
  First my wife and my entire family loves this particular HEB. They have a cashier by the name of Mia, who has Superior Customer Service. Mia has a smile on her face every time we see her, and yes my wife looks for her during our check out.Please let Mia at the register know how we appreciate her smiling and friendly disposition. And she’s the epitome of customer service.Mia is a 10 star employee and please let her know that as a customer my family values that quality.The store manager at this particular HEB has an outstanding reputation for having employees who exudes Superior Customer Service like Mia.
• November 2023 by Kimberly Valdez
  Betty in the garden center was super nice, helpful and had plenty of information on plants/trees. I will definitely be back to purchase more things from HEB garden center just because of her.
• November 2023 by Barry Cunningham
  Way better than Kroger stores.
• August 2023 by Aaron Garza
  It's H-E-B, and I'm a native Texan. There really isn't much else to say about it. Texas and H-E-B go hand and hand with each other. Stores are always organized and clean. It is a very well ran business that really sets itself a part from other big chain stores.
• August 2023 by Tom
  Disappointing visit today. Store itself is fine as usual but was approached as I was shopping and very rudely asked if I had a receipt. I said no, I'm not done shopping yet then went on my way. Same lady was bagging groceries when I checked out and wouldn't look at me.
• July 2023 by john couch
  This store has been on the slide down lately. Issues with produce and reduced selections in other areas. My biggest issue the crowded front area. All the vending machines are blocking the passage way after checkout. And, please move the lottery machine out of the already cramped service counter. All of the associates have to pass through this area as well, making hard to move around.