October 2020 by Cheryl C.
My experience with the Henry Group is most unfavorable. When the Tax Group I was using since 1994 sold out to the Henry Group. I went to them. I was assured my taxes would be taken care of with the greatest care and professionalism that I had experienced in the past. Unfortunately, nothing could be further from the truth. The last two years they did my taxes and did them well but it was like pulling teeth to get them done. Last year I made an appointment with one of their accountant, called her from the parking lot to tell her I was on my way up. I did this because they keep the front entrance door locked. As I was getting on the elevator the accountant was getting off heading to the parking lot to leave. I ask her ( are you? said the name of who I was going to see, she said yes,) I told her " I just spoke to you and you said come up. Why are you leaving? She gave me a blank stare started talking on her cell phone pointed me up to their office never getting off the phone. She did follow me to the office unlocked the door, took my tax info still on the phone and waved By By to me and locked the door behind me These people are unprofessional, rude, and do not return calls or emails. I have made several attempts to bring my taxes in only to be told by the answering service Quote: We have to wait for this company to call us for their messages. I ask how often do they call you? Answer, sometimes twice a week was my answer. I called for an appointment and have been waiting since Sept. 29 2020. I have called the office again on Oct.6th and Oct 9th. No one has returned my calls. Desperate, because Oct 15 was coming up. I took a chance and drove to my old Tax office. There was a new tax service in that building. As I entered the office I knew some of the people working there from my past Tax Group. They welcomed me and now have my taxes. That was last Friday. My taxes are going to be e-filed tomorrow. Obviously My little Cattle Business is not important enough to the Henry Group. They should post on their website We only figure taxes for Large Corporations. I will never, never recommend this inept company to anyone. Cheryl A.C.
