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March 2024 by K RRivera
This Hertz location is ridiculous. I booked online and was driving to pick up location when I received a call saying that the vehicle wasn’t available. He only had another one that cost an additional $30 per day . He stated that when you book online you are not guarantee the vehicle requested. in my case, I didn’t care about the vehicle make or model only that it was minimum 7 passenger. He started all those were booked. My question is why it was still in the inventory online . It’s ridiculous.
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March 2024 by Tracy Nelson
Worst ever !! If I could leave negative 5 stars I would. Will not answer my questions about a 125.00 rate adjustment that I never agreed to. Not only can’t they answer the question the customer service team at Hertz national can’t answer it either. They are incompetent or don’t know their job. I will be contacting my bank to dispute this charge. I will not be ripped off. I do not advise anybody to rent anything from Hertz.
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March 2024 by Harley Deleon
Do yourself a favor and rent somewhere else. They don't even deserve the one star it makes you rate them
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March 2024 by Dinah Markham
Terrible customer service. Wouldn't recommend to anyone.
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March 2024 by Alyssa Crouch
If I could give zero stars I would.Almost impossible to get someone to answer. They told me to leave the car at the dealership with the amount of gas I had in it and they’d charge me $41 for the gas fill up. That was all fine but they charged me $125!!! They said there’s nothing they could do. Obviously they are trying to get you to agree to an amount that they’ll later change. Sad thing is the dealership referred me to them and paid for my rental. But they still managed to charge me $125. The car was an equinox with over half a tank left and they said it cost them $125 to fill it up. Do not use hertz in Conroe. They are thieves and liars.
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February 2024 by Brooke Johnson
Highly recommend renting from this Hertz! The staff was so helpful in putting me in a safe vehicle when I was going on a trip and potentially having to drive through snow. I was given a Nissan Rouge and I LOVE the car. I got stuck in a Blizzard and the Rogue got me home no problems. The manager at this store was there when I brought it back, super nice man, and was very understanding to the situation I was stuck in. I will absolutely rent from them again in the future! Way better than enterprise, price and service wise! Thank you Hertz in Conroe!!
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December 2023 by Amanda Matthews
Very communicative and friendly staff! Always a good amount of cars and friendly atmosphere.
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November 2023 by Quenton Freeney
Love my local Hertz team! They always take care of me and ensure my needs are met. I would love to get an after-hours key drop.
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October 2023 by Jason Johnson
Never in my life have I been to a car rental place and had an enjoyable experience, but I've now been here twice and they are awesome! The service is quick, prices are fair, and the cars are clean. Well done!
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October 2023 by Nathaniel Martin
All the staff is nice and friendly. Usually in and out within minutes here. Typically cheaper than most of the competitors as well
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August 2023 by Amy Belair
The staff was quick to get us in and out. The only issue is Google maps is confusing on where it's located. Just look for the Hertz sign as soon as you turn on 336 or right before you get to 105 it's on the right, if you're coming the other direction.
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June 2023 by Plaisance Property Team
Thank You Tiffany Ashley for your Hospitality, Knowledge and Care and Concern during our rental process, You are the perfect example of Customer Service with Heart. We appreciate you very much , Hertz , Tiffany’s leadership is what you need operating your locations .
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June 2023 by James McCann (Jim)
Hertz in general is more expensive than other rental places. The customer service is terrible because I could not get thru to the local agent. Just a overall bad experience.
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June 2023 by Jim McCann (Jim)
Hertz in general is more expensive than other rental places. The customer service is terrible because I could not get thru to the local agent. Just a overall bad experience.
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June 2023 by Jaime Wagner
Very easy to work with and had no issues. So many bad reviews about having to return a car clean. Clean the car and return it with a full tank of gas. Would definitely use again, best price out of all of the rental places
