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June 2022 by Yan C.
I believe I've been at almost all the Home Depot's around Houston area! I feel like they all similar but people who help you out here and there a little better and sometimes even go above and beyond in different locations !
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October 2021 by Sara C.
After visiting multiple Home Depots in the area and encountering rude and unhelpful employees I was pleased to have such a great experience at this Home Depot. Although I like buying Behr paint I had almost sworn off buying paint from Home Depot due to the employees. However, the two employees, CJ and Dantes that were working behind the counter at this store were exceptional! CJ was friendly, knowledgeable and helpful. He was able to answer all of my paint related questions. Dantes was new, but friendly and eager to help in any way he could. The cashier was also friendly which was so appreciated. Thank you all for making my shopping experience so pleasant. I will go out of my way to shop at this Home Depot again. Thank you!
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October 2021 by Denise D.
The Employees are very rude and try to avoid the customers so they don't have to help!! And when you finally find someone to help they try to pass it in to someone else's. And you wind up running around in circles! I will be taking my business elsewhere!
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September 2021 by Dollie A.
I'm a contractor and I go visit Home Depot A LOT. However, the people here are rude, incompetent and just flat out mean. Nobody wants to help and if you ask for help (because you need something that needs yo be unlocked) they act as if it's not their job to help you. Long story short it took me over 2 hours to get 1 rope.
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August 2021 by Google user
Its okay if you know what you are doing. The plumbing section has skilled men there.
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July 2021 by Phil Williams
What a scam they said fill out a credit card application and you will get a $50.00 discount. And then they send me a bill for $50.00 SCAM
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June 2021 by Kippy Warren
Terrible customer service!! Don’t plan on ordering anything at this store because they will take your money and you will never receive your product you paid for.
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June 2021 by Thomas C.
I am a disabled veteran. Stopped in here to buy something ask the sales associate for help me sit if you don't see it out there we didn't have it.
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May 2021 by Wayne E.
What has happened to The Home Depot? Tonight I went to buy a Dumpster Bag (Waste Management). The website reported that they had them in stock. When I got there I asked one of the first people I saw if she could help me find it. She pointed me towards the garden center and told me if it wasn't there it would probably be in hardware. The lady in the garden center used her phone and after some difficulty told me it would be on aisle 22 which was on the completely opposite side of the store. No problem. So after I walked all the way to the other side of the store I found a shelf with another brand of dumpster bags, which would not help me. After trying four different people, none of them seem interested in helping me find what I was looking for, and seeing three employees who were standing around talking actually break up their huddle and walk away as I was coming forward for help, I gave up and left. This is not The Home Depot that I once knew.
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March 2021 by Chris Johnson
let me tell you a story about this store. Homedepot store #6516, as much as SOP states ( they do not discriminate) . They allow their store manager to do what he wants . He discriminats against employees, with regards to their age, sexual preferences, and race . Many complaints have been talked about , many investigations have been done ,and still the Homedepot Corporate office in Atlanta, Georgia has overlooked his behavior, his actions towards employees, and still nothing has been done . discriminations have been a plenty , countless number of complaints,and still nothing. Favoritism runs like a wildfire in this store . Some will get a slap on the wrist ,while the non-favorites get teminated. If a transfer is requested out of the store , he will take up to 6months to sign the transfer (which basically means that he won't let the employee leave the store by anymeans nessasary . Nothing is kept secret when it comes to big matters like this and regardless of SOP, and the Ethics Committee. This matter has to be adress ,and something has to be done or there will be no end to this cycle . Other employees needs to speak out ,and let this matter be addressed regardless of store #6516 or any other store . Home depot looks past a lot of things that are right in plainview. It's unfair and this has to stop!!!!!!
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February 2021 by D O.
Hard to find assistance in the store. Unfriendly. Clearly I was in the way for them to close off a aisle and there was shouting. Got the hell out as soon as I could. Won't be going back ever.
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December 2020 by Sandy H.
I am so mad at Home Depot!! Talk about poor service. On December 17th, I had a new GE oven and microwave combo installed. It did not work!! The service installers told me they would leave it installed and for me to contact the store the next day to order another one. I went into store Conroe I-45 the next day. I ordered a different oven (more money). I was told they could not install the oven until after Christmas. The manager of the appliance section named Barbara told me they would deliver the stove on December 28 after I was told by the person taking my order(Mike) it would be taken care of on December 26th. Today, I called store to verify that everything would be done today after I received a text telling me they would be here today. I told Manager, Josh, that I did not want the new unit being delivered without having it be installed on the same day and that I had no place to store it. He assured me it would be done. I talked to him no less than six times today. Still at 4:30 no installation of the unit that is now sitting in my garage where now I cannot get my car in. I am furious. I call Home Depot, Manager Josh has gone home. The right hand does not know what the left hand is doing. I have never seen such poor customer service and the feeling they do not give a damn about their customer. I have been Inconvenienced and I have been outright lied to today. Now I have to wait until Monday to see what comes next.
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December 2020 by J.R. Bob Dobbs
Its okay if you know what you are doing. The plumbing section has skilled men there.
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December 2020 by Robert B.
I went to the Home Depot on 45 and research and all I can say is "Wow"!! I was told in the lumber department that they would not help me load my cart. I would do it myself if I didn't have three hurt fingers but it was over 50 boards including plywood. The associate when I asked him for help pushed a cart in front of me and said here you go. And looked at me like I was stupid. I called customer service and asked them if Home Depot employees were required or supposed to help when asked and she said no. Got an attitude with me and hung up on me. Some Home Depot's are good but this one here is trash. Only go here if you were in desperate need. There is a Lowe's at 242 and 45 today. They looked at my hand and tried to load my lumber without me even asking. It really is night and day between Home Depot and Lowe's. If you want customer service go to Lowe's. If you're not worried about it I suggest anywhere but Home Depot. I work for Home Depot over 20 years ago and customer service then was so much more than it is now. There's other lumber places you can go to I cannot believe customer service hang up on me and I did not get rude with her I just asked a question and she got mad at me LOL told me load up my own s**** Some thing else was when we were in the store wife went to pay and the nice cashier said wow they're loading your lumber for you we don't do that!! I can't wait till I get my hand fixed I will fly two middle fingers at that store every time I pass it. The manager that talked to the people in the lumber department was very nice. Apparently you have to have some kind of title to have a good attitude. This is just my personal experience I hope everyone else has better experience there. I wish I could give zero stars and the manager five stars. But people don't deal with the manager they always deal with the employees. The older men in the lumber department are very nice. It's the young ones that don't give a s***** lol
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November 2020 by Linda Wu
I was at this Home Depot tonight. Everyone was so helpful but one person really stand out. *Aiden M* Someone was helping me at the the drywall department and we need to cut the drywall to get it to fit in my car. Out of nowhere comes Aiden M to help his co-worker cut the drywall. Than after I paid, I need help loading the drywall into my car. The cashier send a pro loader to help me. Yep!!! And out of nowher, comes Aiden M to help his co-worker load the heavy drywall into my car. They guy is amazing and just st got the best attitude. Thank you, Aiden M. Your AWESOME
