-
April 2024 by Happy Camper
This location obviously has problems with customer service! I'm not the first to notice, as you can see by the other reviews. I came to this location with my husband to buy something specific. It didn't take long to notice that the women who worked there weren't at all interested in seeing if we needed help. They weren't helping anyone. We tried to make eye contact but couldn't break their concentration on their little personal bubble. We left and I wondered if they even noticed us.Years later, that would be today, I get this catalog addressed to someone else, or current resident. I called the 800 number on the back to make sure I get taken off their mailing list. Because of the nice person who answered to help me was so concerned about the service at this location, the one star review I left years ago is now a three star. I still do not want to shop here. Way overpriced for enameled jewelry!
-
April 2024 by C H
Really good experience here! I drove to this location specifically because I'd heard the people were nicer. Ms. Lee helped me with getting a charm added to my bracelet, and she was extremely pleasant. She was super sweet and gave me some helpful tips on how to take care of my jewelry!
-
April 2024 by Maritza Reyes
The 1st time I went in , Ms Kenya was very sweet & helped so much. Definitely gave great customer service. The 2nd time I went in , I got a bracelet and the girl was so rude with such a nasty attitude. (Luckily she is no longer there). The 3rd time before I went Friday 3/29/24 , I spoke to Ms Lee who was very helpful and nice , Glad I gave a call before going in. I went in to exchange my bracelet , Hannah who helped me was AWESOME! The sweetest. Very happy with the customer service I recieved . ?
-
February 2024 by Beth Hasshtuff
Recently while in Conroe I stopped by this store to have a necklace cleaned. I was nervous about leaving it at the store because it has extreme sentimental value to me. If something happened to it, I don't know what I'd do. The manager (her name tag said Lee) was so very kind to me and offered to have it cleaned while I waited so I wouldn't have to leave it. She offered to show me anything I might be interested in, or to just browse on my own while I waited. The cleaning didn't take but a few minutes and she even gave me a little flannel bag to put the necklace in. I will definitely go back to this particular store in the future, even though it is not the closest one to wear I live. Caring, kind, quick customer service is what I care about most.
-
February 2024 by Blayne Scallon
Lee was so helpful! she helped size and find the perfect ring! We were very pleased with the store and how helpful Lee was. I would highly recommend and will definitely buy from Lee again!
-
February 2024 by Emilee StClair
Kathy (I think was her name, she has the most charms I’ve ever seen someone have. Sorry if that’s not her name) she made this experience for my daughter and I 100/100. She was amazing. I had recently gone into another location and they measured my ring finger at an 11, which kind of makes my choices few and far between. I told her we liked the “to the moon and back” and wanted to get them as a mother and daughter. But no size 11. But she asked me to try on another size before I gave up. And it was perfect. Found my daughter a good size and spoke to her so kindly. Showed her how to clean our rings and everything. She was an absolute gem and made me a big fan of James Avery. Thank you for making a special moment for my daughter and I!
-
February 2024 by Jesse
The products are of a wide selection, many of them tasteful and beautiful. Some of them funny. There's a lot to look through and plenty of great options. My problem with this specific James Avery is that the customer service is hit and miss. Twice I've been here and the women assisting me were standoffish at best. Weird vibes. Love the jewelry though.
-
January 2024 by Steve Stokes
Knowledgeable, fast friendly
-
December 2023 by John Lammers
I've been coming to this location for a couple of years. The young lady who helped me was friendly and assisted me in finding I was looking for.
-
October 2023 by annita
Great service ?
-
October 2023 by Dale K
Amazing service
-
October 2023 by Stephanye S.
Walked in to get a charm put on. She asked "Do you have a few minutes?" I said yes. She said then I will put it on for you right now. Wow! Now that is service with a smile. Thank you.
-
September 2023 by John P. Nieves Sr.
Great place for custom jewelry, my wife's favorite place
-
August 2023 by Mike Smith
Nice location. Friendly people. Good quality product.
-
June 2023 by Jeff Sznajder
Pleasant experience. I believe I will shop here again. A bit pricey.
