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January 2023 by Rhonda Webster
When this company changed hands, they lost customer emails and essentially locked reliable paying customers out. They did not notify me of any of this. They have NOT answered their phone and they have NOT responded to voice messages for us for 3 days in a row. You certainly never want a non-responsive company like this if you yourself ever get in my spot — arriving from out-of-state with limited time and absolutely no response for 3 days!!!
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October 2022 by Logan Valentine
The units all flood and leak. Do NOT leave anything here that can be damaged by water. I was okay with the conditions since the prices were good but they recently were purchased by a new company and now my 10x10 unit went from $65 a month to $100 plus a $5.99 "convenience fee" for debit. For 100 bucks a month, they should NOT BE LEAKING WATER. Please avoid this place.Edit: So far it has been 24 hours since I sent an email to the address they gave me and I've gotten no response. All I have gotten is the standard copy and paste reply to my review....which is almost funny since they used another reviewer's name instead of mine... I did send them a copy of my original storage document stating the original price of $65 a month for the 10x10 unit. Now I just have to wait and see what happens.Edit: 2 days and still no response
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October 2022 by Katelynn Smith
Ot says to send the money order to Florida, how do we do that when their going through a hurricane and a evacuation?
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October 2022 by Michael Cates
Neither phone number works, no one in office, can't get into gate with even the proper code.
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October 2022 by Melissa Lukasheay
Change ownership and didn't informed customers that it had changed owners.
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October 2022 by Five Speed
Noone will answer now my stuff is held hostage.
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August 2022 by Herman Holcomb (Slim)
Nobody answers!! But yet there supposed to be open 24 hrs..That’s Bad business..
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August 2021 by Laura Rickman
Roof leaks. Floods. Definitely have insurance when you rent the spaces.
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September 2019 by Stuart Dorow
STAY AWAY!!!!! THESE UNITS FLOOD!!!!!!! and the roofs leak like a sieve!!!! After the rain we got this past week this entire storage facility was flooded with over 6 inches of water!! None of the management, the owners, or Larry bothered to place a phone call to any of the tenants advising them to come check their belongings as the property had flooded! I just happened to come by to put some stuff in, when I opened the door and realized that everything in our unit was a total loss seeing that it had been four days since the units flooded and no one was advised! The gentleman a few units down was laying out his belongings in the driveway to try and dry them out, when he got his phone and called Larry to find out why nobody was told about the flooding. Larry‘s comment When questioned , was, “Why should I call anybody“… Then proceeded to tell the guy that it was not his problem and basically to deal with it! Additionally You cannot even pay your bill online for convenience, you either have to mail a check or physically come to the location and put it in the box if you are even a day late your code is changed and you are locked out this is absolutely the worst storage facility Montgomery County or in Texas for that matter, I would stay away!!! Do not even think about renting here!!!
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August 2019 by Kaylee Middleton
Great prices! Best manager ever, recommended to all!!
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December 2017 by Kimberly Revia
Great Prices
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December 2013 by G.O.T. Gaming
Very unhelpfull. The night before your rent is due at midnight your code is taken out of system so you can't get access until they put you back in the system the first monday. When called he can't access from anywhere else to clear it. How can they lock you out when they have payment???? They're cheap but I certainly won't be using them again and will not be recommending them to friends.
