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March 2024 by Melanie Rinaudo
Friendly staff, friendly service. I always feel comfortable here.
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March 2024 by Austin Pillow
Absolutely horrible they messed up my schedule wrong date. Still got charged for there mistake never even got a massage worst way to run a business making customers pay for a service that they didn't even get I scheduled for the 4th of March yet they say it was the 1st got charged for services now I did get a 50% discount on the 100% charge so that calmed me down but still not good enough for a service I never got to receive. Do not recommend.
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February 2024 by Gretchen Christel
My son and daughter-in-law purchased a massage for me. The massage therapist was great. My appointment was at 5:00 and I arrived at 5:10 which I understand taking time off because I was late. My children paid for a 60 minute massage at 5:51, I was told okay thank you for coming in today. At checkout I said my massage was only 40 minutes. They told me well actually our massage is only 50 minutes because our massage therapist give a 10 minute consultation, but my consultation was 2 minutes at the most. At checkout the girl asked me if I would like to join. I explained no I don’t think I want to pay $70.00 a month for a 40 minute massage when you advertise a 60 minute massage.
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January 2024 by Kelli Freiberg
Very disappointing!! I had an appointment scheduled and even received a call the day before to confirm. I drove 45 minutes to the appointment to be told that it looks like they accidentally canceled it. Are you kidding me!!!I had a 90 minute massage scheduled and instead of leaving feeling relaxed I left with more tension and anger. Their only remedy was "well we can schedule something tomorrow". That's it????? I am canceling my membership with them and will never go back. If the client misses or cancels an appointment on the same day they charge you for it. What's their penalty????
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December 2023 by Emma Tennyson
Ever since the sexual assault case that this location is involved in has gone public, they have had employees leaving in droves. It is nearly impossible to schedule and keep appointments with them because they constantly cancel at the last minute. Not to mention, cancelling a membership with them is a pain. Not worth the money!Edited after response from owner:Not only am I unable to use my credits at this location because they don’t have any prenatal therapists, but they have consistently cancelled my husband’s massages for the last month or so. A total of 3-4 appts cancelled in the span of about 6 weeks. Market Street location has been very easy to get scheduled with and keep appointments, but is not convenient for us.
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November 2023 by Kate McBride
Be careful about booking at this location. Twice now we have had our reservation cancelled with no rebooking within weeks. They cancel within a day or two of an appointment and have no openings for a new one. Very frustrating when you are a member. Today we were cancelled for two Monday appointments because both therapists quit at the last minute. Either this is an untruth or they don’t treat their employees very well because two people quit today. Not worth the membership that they continue to collect yet can’t get you in for an appointment.
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November 2023 by Christine Martin
I see Kate for my 60 minute custom massages. And will most likely only see Kate! SHE IS AMAZING!!! She really takes the time to listen to my pain areas and she focus’ on the areas I asked her to. I always say work those knots out and oh man does she get them broken down! I can not rave about her enough. I’ve had many massages in my life as well as PT massage therapy and she is the best! This location is also so nice, clean, and have very friendly staff. Just all around a million stars for Massage Envy and Kate.
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October 2023 by Arthur D Balis
Cancelled scheduled appointments three times this year.
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July 2023 by Tim C
Awesome place with an awesome staff. Got the peticure for myself and my friend for her birthday. Excellent decision. Staff was attentive and professional. Added benefit was the free drinks.
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May 2023 by Jessica Driver
Was kinda disappointed :( they asked where the should focus and then avoided them completely. Only rubbed my legs from knee down for about 3 minutes . I payed for an hour and only got 48 minutes . Not what I expected at all!
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March 2023 by Carl Hazlewood
So good! I'm looking forward to how I feel over the next few days after everything settles.
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February 2023 by Mary-Anne Ewanek
They can't even get a booking correct. If I would have known they had booked me incorrectly I would have booked elsewhere.
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January 2023 by Barbie Walters
I love getting massage and every one I’ve got at Teas Crossing has been great but my only problem is when I need a massage you can NEVER get an appointment, it’s always atleast two to three weeks before you can get in and having a membership does nothing for you except a small discount. I can go to China Massage and get in within a couple hours for same rate as Massage Envy membership cost. I didn’t know it was there till after got membership.
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February 2022 by Brie
Autumn is always good company while giving me a facial. I've seen both Joe and April for massage and always leave feeling great. Front desk has always been informative and friendly. (Prefer medium pressure)
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February 2022 by Bri V
Autumn is always good company while giving me a facial. I've seen both Joe and April for massage and always leave feeling great. Front desk has always been informative and friendly. (Prefer medium pressure)
