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December 2023 by David Buckner
I can't say enough good things about our sales team that would not stop until they found us the perfect mattress that fit our budget. Brett and Joaquin went above and beyond their duties to make this happen, and we can't be more grateful. I will send all my friends and family to them in the future. Thank you guys again! David B.
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December 2023 by Tamara Yollick
Update December 14, 2023: I moved to a smaller place and needed a smaller bed. I returned to this location in the 336 Kroger shopping center to buy one because the service is always excellent.It was just as excellent this time, thanks to the advice and efficiency of Patrick, who spent a lot of time helping me find a mattress similar to the one I had (which was no longer being made.)Patrick is one of the most knowledgeable salesmen I have ever worked with and he seemed to understand all the issues I've had in the past with mattresses. He answered every question I had and a few I hadn't considered. I can't imagine they pay this man enough for his level of expertise and his conscientiousness in doing the job thoroughly and well.I left, feeling like I'd found just the right mattress for my needs. Thank you, Patrick, and thanks, Mattress Firm.Older Review:I needed a new mattress because mine was too soft. Paul helped me figure out which one was best for me in terms of both comfort and price. He was extremely knowledgeable and helpful and asked all the necessary questions, without rushing me in the least. I was able to narrow it down to a mattress I felt confident would be much better than my current one. The whole process of purchasing a new mattress was made easier and more satisfactory by dealing with a thoughtful and knowledgeable salesman and I really appreciated that.
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December 2023 by Lety Paz
Joaquín had great customer service for being only one person in the store working and couple of customers waiting to be helped.
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November 2023 by Daniel Wagoner
The Mattress Firm employee was great in helping us find the perfect mattresss option for our guest room.
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October 2023 by Joshua Juarez
Our sales rep Colin was very knowledgeable and took the time to make sure we made the best purchase. He was very nice and by the end of things we felt like we had a true friend!
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October 2023 by Needer Schiflett
This was a very easy day . Your store was clean and buying the mattress was great . Got a great deal
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September 2023 by Jose Luis
Fast, friendly service. I will recommend. They have great options.
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August 2023 by Farid Saud Rolleri
We bought a mattress today, Patrick helped us. He was super knowledgeable and very friendly!
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August 2023 by Felicia B
Joaquin is absolutely amazing and customer service is exceptional!! He was very patient with me and I can be a bit indecisive ?♀️. Joaquin is knowledgeable on their merchandise, had answers for all my million questions, didn’t pressure me into anything and let me take my time in making my decision.
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July 2023 by Jose Carbajal
Joaquin and Michael were excellent. They were not pushy but very attentive!
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July 2023 by Breonte M
They know there mattresses! They went above and beyond to get us the mattress that we wanted! I’m grateful for them. If you want a great mattress at a great price with amazing customer service I encourage you to come here!
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June 2023 by Pam Novark
I recently had the pleasure of working with Brett at Mattress Firm, and I must say it was a truly exceptional experience. Brett's knowledge and expertise in the realm of mattresses were unparalleled. He patiently listened to my preferences and provided valuable insights to help me find the perfect mattress that suited my needs.Brett's professionalism and genuine enthusiasm made the entire buying process enjoyable. He went above and beyond to ensure that I made an informed decision, guiding me through various options and explaining the features of each mattress in detail. His friendly demeanor and willingness to address any concerns I had made me feel comfortable and confident in my purchase.Moreover, Brett's dedication to customer satisfaction was evident throughout. He made sure I received the best possible deal and even helped arrange prompt delivery of my new mattress. Thanks to Brett's exceptional service, I now have a comfortable and restful sleep every night.I highly recommend visiting Mattress Firm and seeking out Brett's expertise. His outstanding customer service, product knowledge, and genuine care for his customers make him an invaluable asset to the store. Thank you, Brett, for making my mattress shopping experience a memorable one!
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May 2023 by Ben angel
I was assisted by Brett at the 336 south loop Conroe location and he very knowledgeable and does everything he can to assist the customers and get a good deal within reason to still benefit the company and get a sale. Everything was within a timely manner and to specification. This gentlemen needs a promotion someway somehow. I will now refer everyone to Brett
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April 2023 by Pauline Dinelli
The sale man was great. He was very understanding of my family losing my 27 year old son. This hard to do but he walked me through it.
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April 2023 by Kathy Didier
I had a wonderful experience at Mattress Firm with sleep specialist Joaquin. He was very patient, knowledgeable and helpful. I wanted to buy an adjustable queen bed, which I did not know much about adjustable beds. Joaquin was knowledgeable about adjustable beds and took his time and helped me find the mattress and base that was best for me. He welcomed me to call him with questions any time. Thank you Joaquin for all of your help.
