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April 2024 by matthew woods
From the beginning to end, this experience was painful and unnecessarily difficult. This was our second visit to this location and we had an appointment to have our wedding party fitted for suits.From the beginning, the staff was argumentative both with us as customers and between themselves. Arguing over iPads, complaining that iPads weren’t working correctly in front of customers.One employee in particular, Manuel, showed a blatant disregard for his fellow associates, especially the assistant manager and the manager. He consistently invaded her workspace while she was trying to help us and asked her to stop what she was doing helping us, to support another customer after we have been at the store for three hours.He then attempted to start a verbal altercation with myself the groom and was being extremely rude. When I asked why he was pulling the assistant manager off and that we needed her back here to help us finish checking out he asked “are you asking me or telling me”. to which I replied I’m telling you. After having been at the store for over three hours, at this point, my patience was at its wits end and Manuel‘s smart mouth and piss poor attitude did not go over well. Rather than continue to argue with Manuel, I asked who the manager at the store was and told her that we would have a conversation after.While the manager at the location did apologize for the interaction, the damage was done and Manuel single-handedly ruined our experience of getting a suit fitting for our wedding party.For somebody who works in a customer facing customer service company with firsthand personal interaction with the customer, Manuel has much to learn about people skills and respect of the customer and his fellow coworkers.I hope that Men’s Wearhouse takes the time to read this review, fix the problems associated with the flow of business through this location and properly reprimands Manuel for his actions and inappropriate attitude toward his fellow coworkers and customers alike.I can without a doubt say that I will never shop at this location again, and the only reason we are continuing our business is because we have so much of our time invested in picking out the suits and being fitted that it wouldn’t be fair to me or my family to change companies this late in the game.
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April 2024 by Stacy Tweto
We went in to get my son a suit for prom. My son and I both had our own ideas of what would look good with his dates dress. Travis came to help us and was absolutely the BEST!!!! He was helpful, listened to our requests, offered suggestions that my son and I both could agree on, and patient as we looked through all of the options. I would absolutely go back to this store. I appreciate good customer service and Travis exceeded our expectations. My son even commented when we left how helpful Travis was during our visit.
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March 2024 by Jared Fischedick
Went to get a suit for a wedding. Jason helped us through every step of the process. Extremely knowledgeable, friendly, overall fantastic guy.
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February 2024 by Matthew Parks
I went in. They put me in a suit, it looked great and was reasonably priced. Fantastic!
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February 2024 by George Boepple
Save yourself the time go to the one in the woodlands staff are terrible here.
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February 2024 by Daniel Osborne
Glad a decent place to get a suit is still around. Helpful staff
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February 2024 by Lukas Easterly
Best experience ever maneul was a great help definitely go see him
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February 2024 by William Douglas
Went in and was looking for a suit/jacket for a wedding. Had a bit of a wait, kinda people running around everywhere. Signed in and got some help. Chenaria helped us. They were out of several jackets I wanted but found the perfect match at the end! Measured us up for the pants and ended up with them back within 3 days. Overall great experience. Found some deals more affordable for us. All 3 of us was able to get our attire. Thanks Cheneria!Would recommend a more uninterrupted fitting and pick out though! We were in there quite a while waiting because of the amount of people and staff wasn’t trained all the way. Chenaria appeared to be the one employees went to for help and therefore she was pretty swamped.Don’t be in a hurry you may be disappointed if so.
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December 2023 by itzel B
Rented 2 tux for my younger boys all measurements were all wrong the tux were huge on both my boys. They said they couldn’t find a good size for them. Luckily I had a few days left till the wedding and I got them some off Amazon that fit perfectly and better quality. Also got 2 shirts tailored one of them was done good and on time. The other one was finally ready for pick up 2 days after my wedding. I wouldn’t shop here. Just order something off Amazon and get it tailored saves you money
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December 2023 by Caleb Smith
Not a big selection, just a very small store.
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November 2023 by Kevin Howard
Second visit this year - both were great experiences. Super helpful and friendly staff. Didn’t try to oversell me - heard what I needed / wanted and pointed me in the right direction with attention to detail. Wouldn’t hesitate returning.
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November 2023 by shane binding
Soley M. Was such a tremendous help after I had a bad experience using Black tux. She was able to get me fitted for a tux in under 20 minutes.She is excellent and so is this location.
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October 2023 by David Andreotti
Horrible experience! My son goes in there looking for a suit. The first suit he’s had in 10 years! He’s trying to start his professional career. They steer him to one of the most expensive suits they have! I told him I would help him pay for it. I’m looking online at $200 sets - he’s telling me this set they put him in is $380!! I told him to look at something cheaper - they tell him they don’t have anything for him! He’s medium build - plenty of options. He asked for a discount - they told him no. Sounds like he’s buying a used car!Imagine taking advantage of a young adult that way! Disgusting. He walked and went over to JC Penney. Found a beautiful match set for $200!! No one trying to take advantage of him.Don’t know how these people sleep at night.
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October 2023 by Amy Monroy
Went in to get my son A suit, great experience with Jason., took all my worries away very professional and very knowledgeable. Will definitely go to this store again!
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October 2023 by Paul S.
100% INCOMPETENT. Measured me completely wrong and messed up my rent-a-suit. I had to go back and forth 4 times while we were in the middle of my daughter's hectic wedding week. I'm a 38 waist they started me with 44 pants. Their answer to the wrong size plus a broken clip on the pants was to wear suspenders? Yeah sure because who doesn't like to wear a TENT held up by suspenders. My father in law's shoes were the wrong color, vest too big. More trips back and forth. It was ridiculous. Suit looked and felt cheap, jacket was still too short. My son returned the suit for me, they charged him $40 for some unknown reason. I give up. Place sucks. Don't let the bigger guy measure you he's too busy looking at his phone to give it much effort.
