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February 2024 by Jose Celorio
There was no follow up in the service of my car to tell me status, time of pick up or reasons of the problem
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January 2024 by Chester Jenkins
I was thoroughly impressed with the customer service and attention to detail that I received at Mini of the Woodlands. I will definitely continue as a customer.
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January 2024 by Stacy Davis
Service department are very Courtesy ??
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November 2023 by Katie N.
If I could rate this no stars I would. Do not get your car serviced here. I took my car in for an oil change and they said I had $10,000 worth of repairs that need to be fixed. I started looking for new cars and finally decided to get a second opinion from a mechanic. There is nothing wrong with my car. $10,000 worth of repairs for nothing to be wrong with my car. Don't trust these people.
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August 2023 by Tonya Heuer
Great service department. Very attentive to customer needs
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August 2023 by Cyndi H.
The only reason I take my car here is because it's closer to me than other locations. It's difficult to get your car service if you didn't buy warranty from them. They never have any loaner cars for you. Don't tell me loaner cars are "reserved" 10-15 days in advance. You can't predict when your car is going to need service, besides an oil change. Way overpriced!
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August 2023 by Melanie Nevels
The Service Advisors at this location have been extremely helpful at explaining technical issues that have occurred on our Mini JCW. Specifically Paloma and Selene, they have been so kind explaining things in common sense terms, we have really had a great experience with service at The Woodlands Mini!
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July 2023 by John R.
Avoid this dealership there are more like it. Dishonest, lazy, liars, that DO NOT service their vehicles. Bought a used truck from them and was there ALL day. Kept asking for status (to sign papers) and kept getting the run around. The employees were sitting around at the managers desk. Going outside to vape and gez Z acting like I was their bro. I came from out of town 5 weeks later im still waiting for my plates and keys they said ill get mailed. The truck Maintenace oil and fuel were reset and I was told they did all maintenance prior to selling. That was a lie. 300 miles later I changed the fuel filter (both black) and the oil (jet black). Got oil sample back from blackstone labs and they said the oil had more than 10k miles on it and there were signs of brass and metal in it. This is from lack of oil change and maintenance. They said to send another sample after 6k miles. Dealership assured me everything on the truck was checked and changed and in excellent condition.I dont recommend working with Nick and Hunter. Nick is a "bruh" who is not professional and will tell you what you want to hear to get a sale. Continuously leave the buyer to go vape outside and joke around with fellow workers. Talks to you like your a bro.Hunter is a "manager" that wastes your time and makes you wait. I waited hours to sign papers with the finance person. Hours later Hunter himself came for me to sign on a tablet. This could have been done hours ago instead of joking around and watching me wait. DO NOT BUY FROM THIS DEALERSHIP
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July 2023 by Allen Touchet
GREAT SERVICE AND KNOWLEDGEABLE STAFF
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June 2023 by Cindy Castille Harper
Sincere and helpful representatives! Very professional and informative!
We are Happy Customers! ?
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June 2023 by Robert Hunt
Service for my 2022 Countryman S was quick and eventless.
Service advisor showed me additional service that need to be done at a later date and even gave a discount price for all.
This is my second Mini that I have purchased from Mini of The Woodlands.
Thanks team.
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June 2023 by Ashlee E.
If I could give a negative star review I would. I bought a Nissan Sentra from them back in May of 2020 and sold it to car max September of 2022. It is now June of 2023 and I have yet to receive my refund for the gap cancellation. I called countless amount of times, gone in person many times, and even spoken to their GM and signed with him all to be told over and over again when I call weeks later for an update that the paperwork hasn't been signed or submitted. I went back in person to deal with this and was extremely surprised to find out that Daniel Gamez, who up until now had been failing to do his job in getting me my refund has been PROMOTED and is working at another location. I updated the new finance manager Steven Medsger and was assured, that I would be taken care of and the gap refund would be submitted, but it might take a couple of days because Steven has been having to catch up because apparently there are many customers with issues like mine. That was two weeks ago and here we are going through the same cycle of trying to get in contact with the finance manager, having my information written down at the front desk when he doesn't answer, being told he'll get back to me by a certain day- all to no avail. Finally I got in touch with Steven today at 5:00 p.m after calling 4 times and was told that the gap cancellation was done "when I went in" which was May 27th. I didn't send the new signed document until June second... how was it sent in may 27th if he didn't have the signed document that day. I think he's lying about that because he isn't able to provide proof or a confirmation that the document was submitted. This is unacceptable. I will be taking legal action if this isn't resolved within the week.
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May 2023 by Linda Ball
I was not transferred to a service person who could answer my questions about my convertible top. They were polite.
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April 2023 by jerry prine
Got the parts I needed quality parts mini parts complet not used or overpriced junk for a lot better price than anyone else. just talk to them they will work with you on price. Just wasted my time getting junky parts online. Hard to believe the money I saved. Now no more problem since I started using mini parts. Your better off using brand new mini parts if you have a mini Cooper. And the brand new parts are cheaper especially in the long run by far. Don't by used overpriced junk. I've been there done that.
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February 2023 by Jonno Norton
They did a good job on my state inspection. Only $7 because my vehicle is electric. Didn't expect that. The service was great too
