-
October 2023 by patty velez
Writing this for my husband. We have been trying for 2 days now(with 4 phone calls) to get a call back regarding his CPAP machine. The pressure setting has decreased and unable to get it back to the original setting, making his snoring and apnea back in an uncomfortable state. messages left on the answering machine are not returned.
-
May 2023 by Dana Patterson
I have never had such great service from Charles. He is amazing . I probably drove him nuts because of calling him 4 or 5 times. His voice makes you not so nervice. I want to thank him so muchDana Patterson
-
October 2022 by DJohnson
Mr. Crump was very helpful to me, staying at the office until I could get there. He also gave me other tips to alleviate some problems I had with my mask fit.
-
February 2022 by Rodney Harrison
Charles Crump is great. He patient and thoroughly explains the products.
-
March 2021 by T C
I have been dealing with them for over 3 years, always answer my calls and any questions I have. They are right on time for replacement equipment.
-
February 2021 by H G.
Monitor Medical is awesome! I don't know what these other two reviews are talking about! I just spoke with my representative Kenneth from Monitor Medical in Spring, TX, and even after all that has happened from this last storm I they picked up right away! I have only had pleasant conversations with them and have received my equipment for my CPAP within a few days. When I called to let them know they sent one size too big for my mask, I got a new one the next day! I switched over from Apria who were beyond awful. Maybe don't buy cheap stuff from Walmart and Amazon? Monitor has new up to date equipment and they are of course going to try to sell their stuff; it is a business! However I have never been pressured to buy a different machine.
-
December 2020 by Bill Miller
Marie was great!
-
September 2020 by Trevor Croswell
Went in here to talk with someone about mask as mine is through the VA a miss Marie was off the chain rude!!! We are in a mandatory meeting and we can’t help you!! If you re open at 9am and in a meeting at 9:15 lock the door and don’t be rude!!!
-
May 2020 by Sarah Oakley
Great customer service! Very knowledgeable and friendly. The technician spent a great deal of time explaining my machine and parts to me, how it works, and how to maintain it. I never felt rushed. When it was time to reorder supplies, I was contacted in advance and asked what/if I wanted to order. Great experience - no complaints!
-
March 2020 by Maribel Davila
Terrible customer service!
-
February 2020 by Helen Larkin
I'm sorry to see negative responses for Monitor Medical, because I found my whole experience a positive one. Any of the people I spoke to or had contact with were very helpful, timely on returning calls, explained all aspects of my machine and very willing to answer any questions I had! I highly recommend Monitor Medical!
-
February 2020 by Charles Campbell
There are many details in fitting a CPAP mask and Charles Crump at The Woodlands location is a master technician that can help you sort through these details in order to get a proper fit. A lot of people you talk to in the CPAP world have not had personal experience with the equipment and therefore their advice to a newcomer is sometimes not helpful. Charles Crump has used these devices for 11 years and can speak your language. He is worth seeking out.
-
December 2019 by Levelox
Great place to get a CPAP. Very nice and had every option.
-
December 2019 by Nikki Darlin
This place has the worst customer service
-
November 2019 by Mike Platz
I’m thinking Medicare Fraud! When you are not given a choice of suppliers, they send unsolicited products and charge Medicare outrageously. Now I have a completely broken mask and they can’t help me! Oh excuse me, they said they could sell me one... I will ask Medicare to not pay any further invoices on my behave. #cozyrelationshipwithphysicians $$$
