March 2021 by Naomi F.
dont come here during the pandemic, they dont care about masks or anyone else's health. stay safe & distant from this place!
March 2021 by Andrew K.
Whoever is in charge of hiring at this location needs to be let go. We waited in the laptop area for maybe 30 minutes knowing exactly what we wanted, and no sales reps were available to help. A few people asked a manager for assistance but were met with a response of "we only have two associates on the floor". On another note, no one wears a mask in this place, so unless you are vaccinated for COVID I wouldn't go inside.
March 2021 by JamminJ M.
Floor staff have no real motivation to help. I walked in to get a device for my hubby and one of the sales reps saw me standing there and after helping a customer he looked away. I asked is there someone who can help? He said in a totally unprofessional way, "yes, what do you need?" SMH. Does Best Buy train their floor reps on customer service at all? The products are good, Geek Squad, the couple of times I've used them, are great, but the reps on the floor need to go or get training.
January 2021 by Luis A.
I was here at Best Buy the 4th of January and I was looking forward on purchasing a phone but I ended up walking out of the store because I was next to the phone I wanted to purchase for at least 15 minutes and not a single staff offered to help me I'm really disappointed I would put it as bad customer service
November 2020 by Ryan B.
HDMI cables. One of the TV's had a damaged screen. The install technician took that TV and the HDMI cable and wall mount back with him and had to reschedule. When they called to confirm the night before I was told they were only bringing the TV--not the wall mount out cable I had already purchased that they had at my home on original date but took back with them. I asked where the wall mount and cable was and was told by technician I had to call the store. First time I called I was left on hold for nearly an hour and then the line disconnected. The second time I called they told me they had to investigate. I was put on hold for about 10 min and they came back and confirmed that they had my mount and HDMI cable but could not override the system to include these on the truck before it goes out--even though that wouldn't be for days. They suggested a new install date in 2021-more than 6 weeks away and after the holidays. I asked why, if they were going to put the TV on the truck, could a human not override the system to include the mount and the cable that they took back with them but that is already purchased. They said they had to talk to a manager but couldn't find one and again offered a date next year. I don't understand this at all. They delivered a damaged TV and a mount and a cable. They choose to take back all of these things instead of leaving the mount and the cable I already purchased and paid for. Then they rescheduled the delivery without these items and had to research that I actually purchased them and that they took them back. Then they confirmed for me they had all three items but, get this, because their computer would not allow them to put all three back on the truck together--because one of their schedulers didn't include them together for the INSTALL--I can only get my TV and they will have to come back out another time to actually hang it and connect it--even though all three items are together in the same place--simply because no human being can make the logical call and override the computer. Complete joke. Plenty of apologies but zero ability to handle in a way that would cost less money, save everyone time and provide quality customer service and experience. Whatever genius decided this was the way to win repeat business needs to go back to school--would rather pay more and send my dollars elsewhere than ever use these guys for anything again. What a joke of an experience.
October 2020 by Kelly D.
Went in for help with a laptop not charging. Staff was not helpful at all, & Geek Squad is appointment only. I ended up having to buy a new charger to test it out in the store and then returning it immediately after due to it not being compatible and "slow charging." At least I was able to identify that I needed a new charger & was able to order it on Amazon upon leaving the store.
September 2020 by Phillip K.
Seriously you offer contactless pick up later, but there were at least 10 customers in your store with no mask, one person vaping.Associates were standing around, I had questions about a router, no one approached me or asked if they could help.Then when I purchased something I had to wait for the conversation to end before I was waited on.
August 2020 by Caitlyn B.
Staff here is not helpful whatsoever. I went in to buy air pods and a new laptop for school and left with nothing. Recommend going to a different Best Buy or different store altogether.
June 2020 by Lee S.
Love this store. Always get courteous and knowledgeable help. And I didn't have to circle the store to find an associate. Good selection of TVs, and computers.Will always drive here to get whatever I need.
May 2020 by Damon P.
Horrible service. Terrible communication. My order was over 1500.00 and was for curbside pick up. Nobody would assist, despite asking for help numerous times. I stood there for 2 hours and still no assistance. I finally left and gave up on my purchase. I've given this place numerous chances over the years and I have never made satisfactory purchase from this store. Poor selection, unqualified staff, and overall unacceptable service. We will never shop at this store again.
April 2020 by Doug B.
My refrigerator died and we were in dire need of a new one. I found a good deal online, purchased and had it delivered WITHOUT A HITCH!Kudos to Best Buy and their delivery team for flawless execution!
April 2020 by Mike S.
My experience was a good experience. I had to ask twice for a transaction to be corrected but everyone was nice.
January 2020 by George L.
Geek Squad fail! 4 day wait on computer transfer?! Not sure why it would take so long. Employee did not have an answer. Apparently, you also had to make an appointment to ask a question because dude seemed overwhelmed
January 2020 by Lindsey W.
I purchased a gas clothes dryer on a Monday and set up delivery for the following Saturday to avoid taking a day off work. The day of the delivery, the drivers showed up early 9:15 am) And removed the old appliance without difficulty. Then they discovered that the wearhouse sent an electric dryer(along with a gas dryer installation kit).I know mistakes happen, but Best Buys response to the mistake was terrible. I called to reschedule the delivery and was told that they couldn't reschedule until the incorrect appliance was returned to the wearhouse, after all the other deliveries were made. I was annoyed, but became furious when they said the earliest delivery would be in the middle of the week. The reason? They do deliveries on Sunday, but not in my area. So I get to go another week without a clothes dryer, because Best Buy doesn't know how to put the correct box on a truck.
January 2020 by Myra C.
Best Buy in conroe is awful. My in laws took their desktop computer in after it crashed and they are being treated like garbage no matter who they talk to or how they approach. I am disappointed in this store and will be recommending to everyone I know to go elsewhere. I am convinced they aren't taking my in laws seriously because of ageism! Selling lemons to polite unsuspecting customers age 60+ to take advantage of them! Age discrimination much?? Best Buy conroe - Horrible