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September 2021 by Glenn W.
I went to this store the other day, I was in the store Loki g for a particular item, after 10 minutes of waiting on any employee to offer assistance l gave up and went to Office Depot, where I was asked after about 2 minutes could they help me. Best Buy needs to train their employees customer service is number one.
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September 2021 by Trut H.
Absolutely horrible experience with Best Buy trying to buy 65" LG TV. Ordered online with the premium installation for $199.99. Scheduled delivery online. My credit card was charged seconds after I completed my order even though my delivery was several days away. On day of delivery, installation guy called me, said I likely needed a different mount. So now I must order this and reschedule my delivery. However, when trying to reschedule my delivery, my order was already in the "in process of delivery" status and couldn't be rescheduled. Called Best Buy every day for the next four days - no one could fix the issue. Created two escalation tickets for this, was supposed to be called back within 24-36 hours. Never received a callback on either ticket. Finally managed to get it rescheduled. Day of installation, delivery guy calls and asks me how far I am from the store. I say 50 minutes. He yelled "50 MINUTES?" Then he started making up excuses for why he couldn't come that day...couldn't hide the cords/cables, etc etc. Later that day I received a call from a specialist and we reviewed the order and I got rescheduled for installation the next day. That evening I get an email that my product is now out of stock. Yes, two weeks later after I PAID for the TV, now I'm told that it's out of stock. And they've had my money for 2 weeks. Called to question this, and the rep was incredibly rude and said I don't know why they take your money when the product is in stock, so I asked for her help to cancel the order. She said she would, then she hung up on me and then a few seconds later the order was cancelled. Still haven't received any refund. Worst experience ever I will never buy anything from Best Buy again. And just so Best Buy can verify my identify and my story, my order number was BBY01-806487572856.
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May 2021 by Mark S.
Worst Buy. This company cannot figure out logistics or systems. When there is a anomaly, there is literally nobody that can fix it. Instead, everybody passes the buck, tells you somebody will call, wait 24-48 hours for...some pixie dust to magically solve something? Worst Buy seems to think it is my fault that their merchandise was damaged before it got to me. Worst Buy thinks I am being unreasonable to get an undamaged item within a reasonable amount of time. Worst Buy thinks that if the system shows "delivered" only a act of Congress can get it to reflect the correct status. Only a clandestine cadre of elite forces in the backend have this superpower.
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March 2021 by Naomi F.
dont come here during the pandemic, they dont care about masks or anyone else's health. stay safe & distant from this place!
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March 2021 by Andrew K.
Whoever is in charge of hiring at this location needs to be let go. We waited in the laptop area for maybe 30 minutes knowing exactly what we wanted, and no sales reps were available to help. A few people asked a manager for assistance but were met with a response of "we only have two associates on the floor". On another note, no one wears a mask in this place, so unless you are vaccinated for COVID I wouldn't go inside.
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March 2021 by JamminJ M.
Floor staff have no real motivation to help. I walked in to get a device for my hubby and one of the sales reps saw me standing there and after helping a customer he looked away. I asked is there someone who can help? He said in a totally unprofessional way, "yes, what do you need?" SMH. Does Best Buy train their floor reps on customer service at all? The products are good, Geek Squad, the couple of times I've used them, are great, but the reps on the floor need to go or get training.
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January 2021 by Luis A.
I was here at Best Buy the 4th of January and I was looking forward on purchasing a phone but I ended up walking out of the store because I was next to the phone I wanted to purchase for at least 15 minutes and not a single staff offered to help me I'm really disappointed I would put it as bad customer service
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November 2020 by Ryan B.
HDMI cables. One of the TV's had a damaged screen. The install technician took that TV and the HDMI cable and wall mount back with him and had to reschedule. When they called to confirm the night before I was told they were only bringing the TV--not the wall mount out cable I had already purchased that they had at my home on original date but took back with them. I asked where the wall mount and cable was and was told by technician I had to call the store. First time I called I was left on hold for nearly an hour and then the line disconnected. The second time I called they told me they had to investigate. I was put on hold for about 10 min and they came back and confirmed that they had my mount and HDMI cable but could not override the system to include these on the truck before it goes out--even though that wouldn't be for days. They suggested a new install date in 2021-more than 6 weeks away and after the holidays. I asked why, if they were going to put the TV on the truck, could a human not override the system to include the mount and the cable that they took back with them but that is already purchased. They said they had to talk to a manager but couldn't find one and again offered a date next year. I don't understand this at all. They delivered a damaged TV and a mount and a cable. They choose to take back all of these things instead of leaving the mount and the cable I already purchased and paid for. Then they rescheduled the delivery without these items and had to research that I actually purchased them and that they took them back. Then they confirmed for me they had all three items but, get this, because their computer would not allow them to put all three back on the truck together--because one of their schedulers didn't include them together for the INSTALL--I can only get my TV and they will have to come back out another time to actually hang it and connect it--even though all three items are together in the same place--simply because no human being can make the logical call and override the computer. Complete joke. Plenty of apologies but zero ability to handle in a way that would cost less money, save everyone time and provide quality customer service and experience. Whatever genius decided this was the way to win repeat business needs to go back to school--would rather pay more and send my dollars elsewhere than ever use these guys for anything again. What a joke of an experience.
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October 2020 by Kelly D.
Went in for help with a laptop not charging. Staff was not helpful at all, & Geek Squad is appointment only. I ended up having to buy a new charger to test it out in the store and then returning it immediately after due to it not being compatible and "slow charging." At least I was able to identify that I needed a new charger & was able to order it on Amazon upon leaving the store.
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September 2020 by Phillip K.
Seriously you offer contactless pick up later, but there were at least 10 customers in your store with no mask, one person vaping.Associates were standing around, I had questions about a router, no one approached me or asked if they could help.Then when I purchased something I had to wait for the conversation to end before I was waited on.
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August 2020 by Caitlyn B.
Staff here is not helpful whatsoever. I went in to buy air pods and a new laptop for school and left with nothing. Recommend going to a different Best Buy or different store altogether.
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June 2020 by Lee S.
Love this store. Always get courteous and knowledgeable help. And I didn't have to circle the store to find an associate. Good selection of TVs, and computers.Will always drive here to get whatever I need.
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May 2020 by Damon P.
Horrible service. Terrible communication. My order was over 1500.00 and was for curbside pick up. Nobody would assist, despite asking for help numerous times. I stood there for 2 hours and still no assistance. I finally left and gave up on my purchase. I've given this place numerous chances over the years and I have never made satisfactory purchase from this store. Poor selection, unqualified staff, and overall unacceptable service. We will never shop at this store again.
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April 2020 by Doug B.
My refrigerator died and we were in dire need of a new one. I found a good deal online, purchased and had it delivered WITHOUT A HITCH!Kudos to Best Buy and their delivery team for flawless execution!
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April 2020 by Mike S.
My experience was a good experience. I had to ask twice for a transaction to be corrected but everyone was nice.
