April 2023 by Todd Tribe
Northern tool commercial department recently earned my business, I purchased $6,000 worth of tools in 3 months for my construction business.Two times I needed help and the manager, Dane, treated me poorly and refused to help me. Both times he was agitated and treated me like I was disturbing him when I came to him for help.The first time he accused me of having fake gift cards. He did it in front of customers too and really embarrassed me (I was wearing my company hat and shirt and people were watching me like I was a scammer). I had to call corporate to get them to call him and tell him my gift cards are not fake!Then, My recent purchase, I bought a $300 grinder and it failed on the first job I used it on. I brought it back to them and asked if they could repair or exchange it so I can finish my job. He said no, ship it off to Milwaukee. I explained that would mean I have to buy a 2nd 300$ grinder and he said “yep”. He told me it’s my fault, that I abused the tool by grinding concrete with it. He said the tool is only good for metal. I pulled up my phone to show the Milwaukee website which has videos of guys grinding concrete. Then he said I voided the warranty because I altered the tool by removing the dust shield. Even after I showed him the tool and instructions showing it was an optional part and at has a quick detach lever. He got more aggravated every time I disproved his reasons for not helping me. I left quite angry and went to Home Depot and bought another one.Home Depot will exchange defective Milwaukee tools for 1 year in store, no questions asked, just need the proof of purchase which is easy on a pro account. These tools come with a 5 year warranty.Northern tool won’t exchange or return it in the same week you bought the tool!The Northern Tool commercial guys worked hard and earned my business but Dane cost it. I don’t think I have ever been so mad at somebody.I’m done with Northern Tool because I won’t go to Conroe location anymore due to lack of support and customer service.The other locations are too far away.I’m attaching a picture of the tool and the concrete I was grinding when it failed so people can confirm the tool was used for its intended purpose, not altered in any way and I was truly was done a disservice by Dane at the Conroe location.Also, I left a message for the area rep Mr Coleman to see if he would help me out, I waited 3 weeks for him to call me back before leaving this review.Trust me. If you rely on your tools to make a living, buy them somewhere else.
February 2023 by Russell Miller
I placed a order of about $1300.00 for various items from Milwaukee batteries and drill, hose reels, ratchet straps etc… I ordered on line first week of January and I still don’t have all the items? The clerk said on free delivery options that you pick up at store is shipped when the distribution facility wants to ship. All paid shipping is fast, all free delivery to store is very very slow! I wish they would have gave me the information prior to completing the order? I may have paid for shipping? These folks have some irrational policies!
January 2023 by Rich Nelson
Excellent customer service and I am amazed at how fast my new equipment arrived!
January 2023 by Raine Gunn
THIS PLACE IS AMAZING !!! Easy to find your way around. Everything is nicely labeled and there are no hidden pricing, you get what you see. Folks are helpful and polite. Thank you !!
January 2023 by Vernon Sage
I've purchased items from this store in the past but for some reason they have blocked me from searching their website for merchandise tonight. I find that to be poor customer service.
December 2022 by Ed Masson
It was not my first Northern Tool purchase, but the first from this location. I was immediately greeted at the register then she quickly located my order and called back to retrieve it. The two guys who brought it out loaded it into my car. It fit with about 1/4" clearance. They were very polite and friendly and told me Merry Christmas. A very positive experience!
December 2022 by First name Last name
I will never use their service department again. 150 dollars to put a 60 dollar part through a parts cleaner. This was after misleading me to believe there would be no charge above the nonrefundable 40 dollar diagnostic fee unless repair or replacement was necessary. Either completely dishonest or ignorant of common decency. Either way no more.
December 2022 by Beth Hopkins
Great place to shop. Truly reliable.
November 2022 by Mark Kuchera
Extremely helpful staff and always have what I need
November 2022 by Cynthia Cross
Enjoy shopping at this location. Very friendly and helpful.
November 2022 by Ricky Bryant
Great service from the entire staff and associates at this location. Everyone was very friendly and professional from the time I walked in until the time I left.
October 2022 by Kt Lovitt
i just wanna appreciate Lorreta Moyack she was so helpful with my needs for my kids tree house! she was understanding and has a bubbly personality i hope she is compensated for her hard work!! :)
August 2022 by David Enyart
Great store with top of the line products at reasonable prices and speedy deliveries. Definitely I would recommend this tool company to my friends.
August 2022 by Carol Alexander
I have had to call the store twice with questions on a delivery and on an out of stock item. Both times I spoke with employees that were very helpful and very friendly.
July 2022 by antonio flores
Good people there specially associate 00099 or cashier 304023 good prices !!!
