August 2021 by Aissa Idrissi
One of the best stores to go to if you looking for quality and good service and advice
August 2021 by Jacob Lobato
Thanks Raul for helping me look for the tools I needed today you where a great employee.
August 2021 by Richard Duggar
Nick was very helpful as we checked out. Jasmine was helpful and friend on the floor
August 2021 by orlando perez
Excellent price for quality products just a a little difficult in navigation on website whether it can be shipped or not, made it through though, didn’t know northern tool carried top names brands like I said excellent price look forward to future purchasing
August 2021 by Darlene Jarvis
I have never had such wonderful customer service as I did in your store today. The cashier, Doris, was so pleasant and helpful and considerate to my needs. I was looking for others things in the area and she also helped me with that. I would drive 500 miles out of my way to go to this store!
July 2021 by Moe Don
Doris excellent service. And knowledgeable to all questions.
July 2021 by Eldin Burns
Went to Northern Tools today in Conroe to pick up some blasting media.Doug offered to help me load my cart and even went outside with us and helped load them into my truck. Very nice young man and his help was greatly appreciated. Thanks Northern for having great employees like Doug.
July 2021 by Laura Springer
Worst customer service from Manager, Edwin and Repair guy Jeff ever. We should have purchased from Home Depot. Purchased power washer for over $700 and the oil to put in it from the helpful sales staff. However according to Jeff and Edwin they sold us the "incorrect" oil to put in the water pump part of the machine. Bought washer on Friday, put it together Saturday added oil and it wouldn't start. Took it to the store and found out we didn't have enough oil in it, safety measure for the motor. They finished filling it up and sent us home. Used it less than 2 hours on Sunday and the water pump started making a loud noise. Turned it off and took it back to the store. Repair (Jeff) wasn't in that day so we left it for him to look at on Monday. He called and said the motor "siezed" and we would have to purchase a new pump for it. Over $300 more for a brand new machine. We said no, they should repair it under the warranty. After a couple of phone calls back and forth with Jeff who told us the reason the pump "seized" is we used the wrong oil in the pump. (The oil they sold us for the machine in the first place). It isn't covered under warranty so that is why we have to pay for it. We said "no" again. The Manager Edwin finally called and told us if we paid the "repair labor" fee at $80/hour, Jeff would take it apart and "clean up" the oil that "gelled" in the motor, then it should work. What about the original need to buy a new motor??? Again we said no. Edwin also told us that the machine already came with oil in it (water pump) and we should not have added the oil they sold us because it caused the problem. The directions specifically said to add oil to it. All we wanted them to do is fix it and return it to us. That didn't and hasn't happened. This all started in May. We will never buy another product from this company again, and would advise others to shop elsewhere also.
June 2021 by Rick Stuksa
David and Darling took great care with my returnGreat group
June 2021 by Troy Cook
Great experience Doug and Lacie were super helpful with the pressure washer I was looking at, will definitely be back again.
June 2021 by Brenda Cook
Very pleasant visit Mike and Lacie where really helpful and answer all my questions on my products.
June 2021 by Josie Cook
Had a very pleasant experience with Northern tool in Conroe, I went in look for a certain type of bolt and the store associate Lacie was very knowledgeable and help me find exactly what I was looking for. They have a customer for life!
May 2021 by Anthony Lobato
I’ve had a good experience finding the product I need (Raul was very helpful)
May 2021 by Jose Munoz
Excellent customer serviceAs soon I walked in store representative asked if i need help. Walk with me all the way to the products shelves. I actually spend more just because of the great service.Thanks NT. Keep it up
May 2021 by Luke Hammond
Mike was a great help!! This store is super clean and has great product! Doris is also a awesome cashier and I hope she is there for awhile! Best tool store I’ve been to in awhile