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September 2023 by Sara Swann
Came in today to make a return. Didn’t have my original receipt but the cashier said he could put in on the same card I bought it with. He gave me the last 4 digits of the card I used and I told him I don’t own a card ending in those 4 numbers. Said he could give me store credit on a gift card but that’s not what I wanted.don’t need anything from the store currently.he proceeded to treat me like an idiot when I tried to explain to him his system is wrong because I again don’t own a card with those numbers. Once leaving angry and confused I checked my bank statement when I got home and he was in fact wrong. I used the debit card I had on me. So instead of treating people like idiots maybe you should make sure your facts are straight. Have the day you deserve. There’s nothing wrong with being wrong but being a jerk and treating people like garbage is where I draw the line. Also fix your system.
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August 2023 by Brooke Garcia
My friend and I came up to O’Reillys tonight shortly before they closed because my car wouldn’t start and I wanted to get my battery tested to figure out the issue. We originally went to AutoZone and were immediately greeted with an attitude and were told to go “bat our pretty eyelashes” at the people at O’Reillys because it was a battery purchased at their store (which I didn’t even know). When we walked in, we were super kindly greeted by Chris. She was so extremely nice and helpful. I had no idea what to even do or ask because I don’t know a thing about cars. She had one of her associates Drew attempt to test my battery while she looked up my warranty. Drew was super quick about testing it and attempting to figure out what was wrong. We came to the conclusion that I needed a new battery so Chris took care of the warranty for me and got me a brand new one, all in less than 10 minutes. I will now only come to O’Reillys because of the amazing customer service I received from both Chris and Drew And to top it off, drew even helped me carry my new battery out to my car. Thank you guys for being so helpful especially so close to closing time
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August 2023 by Troy C.
Always a friendly and usually knowledgeable staff. If they don't have something in stock they guide you to a location that does or has it delivered from their warehouse
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March 2023 by Carl Edwards Jr
Friendly and very helpful. The service here is amazing unlike some other places I have been.
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February 2023 by Sandy Jay
It was wonderful. They was very helpful to me. I thank you.
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January 2023 by Nick Allen
If you want any information from them you better talk to them like they are a 6 yr old child . Called and asked if they can resurface my rotors they said yes, I asked how much, they said $30 a rotor, I asked how long it would take, they said, depending on the size about an hour to two hours. Ok I’m on my way , they said we’ll see you when you get here . I drive all the way over there walk inside with my rotors and they tell me they can’t do it today because the guy is not here!!!!??? That would’ve been some helpful information over the phone before I drove all the way over there. won’t be coming back to this location. I’m also going to be calling corporate and making a formal complaint . Took two hours out of my day because you had to wait until I got to the store to tell me your cant resurface my rotors today because the guy is not here .
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December 2022 by Jessica Dupre
I ran by this location after work. My car was showing signs of my battery dying, so I figured stop and get it checked. My car died right when I got there. They did not have my battery in stock but Gary checked another location, and had one of his guys run to get it for me, and they installed it right when he got back. Great customer service, and very friendly. I really appreciate service like this in times of need.
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December 2022 by michael amanios
Dropped off a battery asked if I need a ticket or paperwork employee said no, its not needed. I returned to get my battery, they could not find it. Spoke to the Manager who basically accused me of trying to run a fast one. I repeated I have not asked you for anything but my battery, no replacement or refund. That was very rude of the Manager, he also stated ppl come in claiming this all the time. Well that sounds like maybe they are losing multiple batteries with no accountability to me. He is very short tempered and his customer service sucks. He said on multiple occasions he will speak to the employee and promised a call back. Callback was never received. We asked that he check the cameras, he claims there are no cameras???If there is no resolution by today, I will be reporting this to Corporate because we should never be treated that way.
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December 2022 by Cj' “Blue” Love
Gary and Ed were awesome! Got me all fixed up for my generator project!! Made it squeaking easy!!Thanks guys!! ?
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September 2022 by GMaxima 6MT
Horrible location. They can’t find anything in the system. Went to another orielly down the road and they found my warranty and part number with no issues. 0 star for this location
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July 2022 by Rex Dixon
Isaiah was helpful and my problem was solved with the part he recommended after scanning the check engine code. Thanks
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July 2022 by Michelle Lee
Being a single woman my car is the only transportation I couldn’t sleep because something had drained my battery 2 nights before I finally got a jump googled my problem got up early Sunday morning and went to Oreillys and was greeted by a new employee Lisa and the store Manager Gary I’m so grateful that he was there I explained my situation he was more than happy to take a look and find the problem showed my how to do the replacement without making me feel like a d*** woman. Lisa was very helpful assisting me with the parts. These 2 are a good team thank you so much OReillys for hiring great people
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July 2022 by Tim Isufi
My battery went dead at HEB, but O'Reilly staff drove across the road to change battery for me. Friendly staff, thank you
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July 2022 by Ed Galvan
Had parts needed, matched parts with pictures and actual parts on hand , fit exactly no going back and forth, the young Woman was very helpful
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June 2022 by Nathan St. Michel
This location seems to be getting a lot of 5 start reviews lately, and I'm going to add another. I had a great experience with Ed. It all started with a snafu regarding some parts I had ordered to be delivered to the store. I called up last week to check their status and spoke to Ed. He realized that the order was messed up (long story). The problem wasn't Ed's fault, but he took ownership of the problem immediately and made sure it was made right. At one point he told me he'd have to call me back in 10 minutes so that he could look into something. I thought that was going to be the last time I heard from him, but *surprise* he actually called me back like he said! I had to come into the store to get the refund (their system needed my physical credit card), and it was going to be a few days before I could come in. Lo and behold, the day we agreed I was to come in, I had a phone call to remind me, and Ed was expecting me when I walked in later. I hope O'Reilly recognizes Ed for having outstanding customer service! He's the kind of employee that really makes folks want to come back to their store!
