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November 2023 by Dawn A.
Helpful.. and priced well. Staff was very helpful would definitely shop here again- strongly recommend
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November 2023 by Adriana Bonilla
Very bad experience with the groomer Winnie. I took my Bichon to get a haircut and bath. When I picked her up she looked like a Siamese cat. That is def not the Bichon look. I was called by Winnie and she told me she’d have to cut her hair shorts because of matting After she began wit her haircut. I had felt my pet and didn’t see any matting. She has curly hair which isn’t matting. She sent me pics of my dog curly hair which is what she has and claimed it was matting. I paid 85 dollars to have my dog look like a Siamese cat. I’d have appreciated the call prior to her beginning to cut her hair because if she would have told me she’d be shaving my dog I’d have told her absolutely not. I’d take her elsewhere. I’ve never been told my dog has matting as extreme I keep up with my d and have her groomed every 6 weeks. So I find it very hard to believe she had matting to the point she had to be shaved. My assumption is that either she shaved her by mistake and to correct her mistake covered it up by making up the matting excuse or she was too lazy to actually try to brush my dog the way she’s supposed to be brushed and didn’t want to deal with it. I messaged her on Facebook to let her know how unhappy I was and at no point was I disrespectful but she kept going back and forth with me and blocked me on Facebook. So unprofessional. If a customer isn’t happy you block them. I’ll make sure to spread the word of booking a grooming with anyone else other than Winnie. Unprofessional and defensive and does not like honesty from customers or to be told when they aren’t happy. Not good business to block someone when they express how they feel. I actually wasn’t going to leave a bad review but after she reacted in such a childish manner I felt the need to let others know to proceed with caution. Oh and one of her responses on Facebook was it’s just hair it will grow back. Yes I know it’s just hair but I paid 85 to have my pet looking nice I Could of shaved her down myself and saved the 85 dollars.
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November 2023 by Joleen Bobkovas
I went into this store for the first time two days ago. I was greeted as soon as I entered and the cashier was very helpful explaining how the rewards program works. The store was very clean and had a great selection of dog food and treats. I bought two bags of dog food and some dog treats. They also had a lot of sale items. I will be going back!
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October 2023 by Karen Johns
Highly recommend the dog washing station. They have three different sizes. I have a dorkie so we use the small dog washing stations. No stress on your back from bending over. And carol the manager is so awesome with knowledge of all pets needs. I forgot the other lady in the store today but big thanks to her as well. And Lexi in the groomer station. Y’all are awesome! Thanks again ladies.
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September 2023 by Matthew Simmons
The employees are really good and I usually enjoy going there. My dog likes it there and they go out of their way to take care of my dog. This morning I had finally settled on what kind of Redford dog food to get but that did not happen. I went to the store and made it as far as the dog food aisle and turned around and went home. The smell was bad. I went to a different location about 2 months back and the smell was worse. I can't deal with the smell.
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August 2023 by Monica Leyva
Kept forgetting to check this place out for our pets and finally went in today.I've been missing out!The store was very well stocked with products for all the animals. Lots of knowledgeable and kind employees.And the prices were better than the big chain stores I've been going to.Will definitely be definitely be coming back.
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July 2023 by Kathie D.
Lexie does an excellent job with our little doxie Pepper! Pepper is very afraid of getting her nails trimmed and Lexie is so careful and gentle with Pepper. She is the only one that we will let Pepper get her nails trimmed with!
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July 2023 by Bonnie Spiece
I can't say enough good words about this place from the cleanliness to the customer service. We are traveling from Wyoming to Conroe/Houston for the AKC World Series of dog shows with our Cane Corso and were looking for a nice place to groom our dogs before we show tomorrow. This place exceeded expectations-affordable, clean and such friendly customer service. Thank you to Pet Supplies Plus of Conroe for such a great experience.
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July 2023 by Patty “Ninja”
Very pet friendly and good selection of pet supplies at great prices.priced. Her favorite store!
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July 2023 by Gerry McCaffrey
They are great. So glad I changed company's. Give it a try
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June 2023 by Joseph Ziriaxe
Chris here at this location went above and beyond to get the fish I was having problems with the bigger named pet stores. He had my order in 1 week. His passion for his job has made me a return customer even though its about hour drive to get there, it is most definitely worth the drive based on the commitment he has. Thank you Chris
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June 2023 by Philip Schrei
Fantastic store. Went to take my daughter to do some research on what pet she would like. They had a great selection of birds, fish, lizards, snakes, and hamsters. I was impressed. The supply Isle was just as impressive. The staff were very nice and helpful, checking in on us from time to time. Highly recommend for your pet needs.
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June 2023 by Christie
People here are super super friendly. There was a lady there starting drama that started annoying me and my family. She would not stop complaining and their staff handed it WAY better than I would have. She was even complaining non-stop to my family so, after hearing here non stop for 10 minutes, I finally hit my breaking point and told her "Okay Karen, we heard you the first three times and, we don't need your opinion." She was searching for back up among other customers but, got none especially from us. However, the staff didn't yell or belittle her even though she was. They helped my family and I, find what we needed for our 2 new adopted puppies. Even with the old lady being a complete diva and trying to persuade us to shop elsewhere they still gave us great service and even apologized for the altercation. We've shopped here multiple times and, had a great experience each time. They were so kind to our new puppies we just adopted minutes earlier and, they made the experience great even with a diva yelling non stop.
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June 2023 by Carrie Halliday
Always treated well here, good place to stop for pup treats, but are bit higher than Chewy. Grooming service area looks shiny clean, with good option to bring your pooch in and bathe them in their professional facilities...and save yourself the hassle of cleaning up YOUR house!
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May 2023 by Sheriru00
Small business but excellent products and customer service. And I'll let you know: they might be a bit more expensive than big brand stores, but you are supporting your community and better care of animals. My cousin and I have been here plenty of times and we will come and visit when we need supplies. Thank you, PSPC!
