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June 2023 by Cynthia Hare
Just picked up our Honda Civic. Very impressed with the quality of work. Even my grandson said “that car hasn’t looked that good in a minute”. LOL. That’s important since it’s his car & 17 year olds need a good looking car. Thanks again Ashley for all your help through the process.
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April 2023 by Light Chaser
They did good but we had some hiccups with the repairs and with their accepting payment from the insurance company. I have no overall problem with them, but it wasn't 100% ideal.
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March 2023 by Paul Crown
They did good but we had some hiccups with the repairs and with their accepting payment from the insurance company. I have no overall problem with them, but it wasn't 100% ideal.
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March 2023 by Monte Harris Lane
Ashley was real polite and helpful taking pics for my quote for my damaged Lexus very quickly on Tuesday ... Backed up with work she thought it could be up to a week to get my quote and I received my quote to my AAA Insurance the next day on Wednesday.I also talked to David in Monday the day before who took a note because Ashley was not in at that time. David was very polite and helpful as well. ?Service King ? I recommend if you want quick responses or replies from my personal experience.- Monte
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January 2023 by diane segovia
I am glad I chose Service King Collision for my repairs. They continually kept me updated on the status of repairs and expected completion date. They were faster on the turn around time than the dealership had quoted me. They staff was always friendly and courteous. I would recommend them and will use them again if needed.Services: Painting
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January 2023 by Matthew Morgan
My car was hit while I was at work. Once they took receipt of my car, aw week later, it took another three weeks to complete the repairs. A week or so later I had the work inspected at another shop. Everything was fine aside from the steering wheel alignment, which was slightly off. Overall a good experience.Services: Painting
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October 2022 by Tawney Brown
Ashley at the front desk seemed helpful when I made my appointment (very polite). She took my claim paperwork, made a copy and scheduled me a week out for the repairs. I mentioned I needed a rental and she replied, "no problem, Enterprise was open until 5:30PM". I showed up a week later (after work @5PM) to drop off my car, Ashley and Jessy looked at me as if wondering why I was there. I said Ashley made me an appointment last week. Jessy took my paperwork and said okay...do you have a payment from Progressive? I told her no, Progressive tried to give me a payout but I declined it because I want the car fixed (Why do I need a payment)? Jessy seemed very knowledgeable and explained Progressive and Geico are hard to get money from and Service King requires a down payment (check from insurance sent to client and then indorsed to Service King) ?. Jessy, immediately called progressive to get proof of a check being issued which was confirmed within minutes. I then thought what a hassle, I wish Ashley would have mentioned all this last week when I made the appointment. From there, I reminded them about getting my rental car. Jessy asked, did you make an appointment with Enterprise? At this point I was upset, Ashley didn't mention this either last week. I told Jessy, I didn't know about making an appointment but what should I do to resolve this issue? She said she'd call Enterprise and get the next appointment....Which would not be within the next 15 minutes (closing time at 5:30PM). I was very disappointed at this point. I wanted to pay for the rental out of pocket (cash) because it wasn't included in my car insurance policy. Jessy, said...oh Service King doesn't do "personal rentals". This just was the last straw for me, I told Ashley...you should have mentioned all of this to me last week!! I would have never made an appointment with you if you explained all this to me in the first place. You just lost a 10k sale and I will never recommend your company. Jessy then canceled the Progressive in route down payment and I walked out. Ashley should not be at the front desk if she is not going to explain the facts. Jessy was very helpful but it still took 15+ minutes to get through all the issues that could have been avoided last week.
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October 2022 by Jordan Alloway
Very professional & kind, there is a really really awesome lady named Ashley that works in the front that made the entire process so much easier on me. I never EVER write reviews but she deserved one. Give that woman a raaaaiiise !Services: Painting
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August 2022 by George Galindo
Service King Collision Conroe was outstanding! They always kept me informed about my repairs, went above and beyond in their customer service, and gave the best service I have experienced in years. They are gold standard and you will be in amazing hands with this company!
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July 2022 by David Ramirez
These guys have had my vehicle for almost a month. Repairs are not considered major. Problems appear to be the lack of detail. Not happy with service advisor, and after speaking with the manager and problems persist, no updates or returned calls. Front desk personnel do their best put out the fires of the shop itself and I applaud them. My insurance reccomended them, however I most definitely would not refer to a friend or family member.
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July 2022 by Big John
Good place with good people that understand your not coming there because life is rainbows and cupcakes but because your vehicle has gotten ruined. Very polite staff, willing to talk to you and explain, and being a mechanic myself the last 20 years seem to be very knowledgeable in there work!
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July 2022 by Steve Thomasson
Service King in Conroe does excellent paint matching. The color on my FRS is called Raven and it looks black but it color changes like a Raven. I thought there was no way they would be able to match that color but they did.When a truck backed into the Fiat I knew that Service King would do an excellent job again and they did.The ladies at the front desk are friendly, the paint and body technicians do qualify work and do recommend them.Services: Body & Trim
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June 2022 by Rich Jimenez
Fortunately, we've only had to use a collision repair service twice since 2007. We have been impressed both times with the professionalism and thorough explanations of Service King. Kudos!!
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May 2022 by Laura L.
Excellent work done to my Pathfinder that was in a car accident looks new they cleaned out the inside and were very friendly
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May 2022 by Marissa Garcia
Customer service is amazing and they have great communication. Everyone knew exactly what they were doing and explained in detail the process. Had my car within a week! Extremely happy (:Services: Steering & suspension repair
