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February 2024 by Mrs. S.
Initially walking in everything was great. WARNING: All basic shipping standards were performed incorrectly: The label had incorrect information on it. The mom struggled to put in the correct addresses, and I had to remind her to finish the first address. She also weighed out both tracking labels incorrectly with different weights; both for the same item. I had to drive back to the store to get a full refund, after seeing the weight differences. The transaction was very uncomfortable and made me not trust that they would ship my item on time, so I took both labels with me to ship elsewhere. Thankfully I realized the mistake, or the item would have been sent back for incorrect weights and taken longer. Her attitude/energy was off, and I should have followed my gut. The child behind the counter in a cage was very tacky and created poor customer service. If a simple job cannot be completed, causing the business loose customers, and money; then the owners should rethink this childcare arrangement at a shipping store. The state offers free childcare for individuals who have children by accident and are not financially ready for childcare costs. I apologize for the review, but honesty helps future customers, so they do not have wasted time and basic shipping issues.
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July 2023 by William Viverette
My big problem with this drop center is that they charge ($15) for a FedExpickup. Walgreens, a short walk away, offers FREE FedEx pickup
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September 2022 by Robert Boelkow
I needed a local print & ship order and Matthew has helped me out greatly. He has been the kindest and most helpful person I have come across in a really long time.
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October 2021 by Dave White
Very nice kind people ? I like them
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August 2021 by Tobin Eastwold
Great service. Very helpful and friendly staff. Full compliment of shipping options and services. I highly recommend.
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July 2021 by Chris Wach (Fusion Auto Salon)
You give them a box and they make it appear around the world in a day or three! Magic!
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May 2021 by Shelby Fife
The best customer service I have received in a long time Matthew was so kind and helped me find the perfect card for my sisters birthday. The prices were very appropriate. I will definitely be recommending this location to all of my coworkers and family.
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May 2021 by Karyna Posada
Amazing store!! The service was amazing and Matthew was a huge help. He did a great job explaining everything I had questions on. I highly recommend!!
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May 2021 by DL Pipkin
UPDATE (Response to the Owner, rating further downgraded):Owner: "Footage shows our associate Matthew quietly going about productive tasks in the store, when you begin to harass him in his place of work for no reason other than that the associate was beginning closing procedures, (fully appropriate given it was 3:01)."Response: First, I do not often write reviews. I typically limit my reviews to only cases where I am seeking to reward a highly positive experience. Second, I was in the store shopping for a birthday card, and enjoying a great day with my family.The way Matthew treated the other customer was repulsive. If you truly have the surveillance footage you claim, all of this is readily available for you to confirm.I explained to Matthew that I was leaving the store due to his rude/petty treatment of the other customer. If that constitutes "harassment," then you have demonstrated that you have zero credibility to properly assess the situation.Owner: "Surveillance shows him respectfully explaining inability to assist one customer at which point it was 3:05pm."Response: There was one person who came in the door as I was leaving. Matthew denied them service as well. That customer followed me out of the store. The altercation at the door occurred at 3:01 PM, which proves that the other gentleman had entered the store prior to closing when Matthew refused to serve him, and refutes your claim of Matthew "respectfully explaining inability to assist one customer at 3:05 pm."Owner claim: Footage does show that you continued to repeatedly harass, attack, and verbally assault our employee even before anyone else entered the store, to the point of waiting for him outside, and attempting to provoke him to a physical fight.Response: There was a total of two conversations with Matthew. There was no harassment or attack, though there was a verbal altercation that was initiated by Matthew.The first conversation was when I was in the store and told him I was leaving due to his poor service. The altercation with Matthew happened as I was standing on the front sidewalk when Matthew came to lock the door. He initiated dialog, attempting to justify his poor behavior, so your claim of "harassment" is either outright falsehood or ignorance as to the meaning of the term.My final comment to Matthew was to show him how he was wasting more time arguing with me than had he just done his job. That is when he finally locked the door and went away. There was not another word passed between us, including when Matthew left, as I was still outside waiting for my family to come out from a nearby store.As to your claim of "attempting to provoke him to a physical fight," it was Matthew who initiated the argument, who was the first to get angry and who was the first to issue the profane insult (Is "F... you" an attempt to provoke a fight? How about using a racial slur, and calling me a "Karen" when I am clearly a man?).I agree that I used vulgarities towards Matthew in response, and I referred to Matthew using a term that, though accurate, should not have been used in a public setting. In this respect, I regret my actions.Owner Response: We have every right to decline business on the means of workplace harassment. And strongly recommend refraining from such actions in the future.Response: As detailed above, your claims of harassment are laughable. I voluntarily left your store because Matthew proved himself to be inept, petty and poorly-suited for this position. Your response (including ignoring Matthew's profane insults and use of a racial slur) proves that I made the right decision.You have no need to worry about declining my business in the future. You lost at least two customers during this experience, and you will lose more as a result of it. Your dishonest reply provides every confidence that my final recommendation is on the mark."It is far too easy to find other shipping stores that place a keener focus on service. I recommend not wasting time at this locati
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May 2021 by Daniel Castillo Jr
The friendliest staff ever. Most helpful And explained the shipping process thoroughly. The line was long and move swiftly. The store was clean and organized.
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May 2021 by Drew Morales
Highly recommend this Shipping Store. Have been coming for a number of years and the customer service has always been a priority for them. Management is usually willing to go above and beyond for their clients.
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May 2021 by Glen Roberts
Great staff. Very knowledgeable. Quick and efficient showing me possible shipping options.
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May 2021 by Lauren Heimbach
This shipping store has always provided me with great customer service. It’s by far my favorite in the woodlands area! The employees there are fast and friendly!
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May 2021 by Shyanne Kowalke
This place is a lifesaver! I have a P.O. box here and have never had an issue. The staff is always super friendly and helpful as well!
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March 2021 by Catherine Sundy, BSN
Friendly customer service., always helpful and courteous.
