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November 2023 by Kim Shirley
The people helped me bring in my packages. I just had surgery. The lady also helped me figure out how to do this with my I phone.
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November 2023 by Jane M.
They either don't pay their people enough or they are miserable. The girl with the piercings was the only one that was helpful, but honestly even she didn't bother to smile. UPS, please pay your people more so they can greet your customers with a smile and can pretend that they aren't absolutely bored out of their minds working there. Your biggest competitor is fedex and at least they have a sense of humor. I had to change my pick up location and it costed me extra---not good value at all.
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November 2023 by stephanie mayo
Bre was so amazing definitely went above and beyond, great customer service, faith in humanity restored :)
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October 2023 by Sky B
Customer service was more than amazing. Extremely knowledgeable staff and patient.
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September 2023 by Amanda Barnes
The women that run this location as so friendly and patient. They’re willing to talk a customer through step by step even if the store has a line. They don’t get flustered when there’s a line and don’t make you feel rushed when it’s your turn at the counter.I’ve seen Sandra practically hold an older woman’s hand through an Amazon return process. I can only imagine that made her life so much easier. I really appreciate their customer service.
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September 2023 by Corey
Says open on Google maps but then when we arrived before the store supposedly closes at 3 on Sunday - they were closed at 2:30 when we arrived. Update your store hours instead of misleading your customers.
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September 2023 by Janet Hoffman
The staff are very friendly and helpful! I’ve been in the store with a line out the door and they still gave each customer the best service they could give.
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September 2023 by G I
Customer service here is PHENOMENAL! Sandra was extremely patient although I was flustered and couldn’t find the we codes. Definitely helped made the process smoother. This is my preferred UPS because of the convenience and customer service they provide here. 10/10.
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September 2023 by Kathryn Gaenslen
I use two different stores one in Willis and one in Conroe TX the Conroe store is fairly new and on Frazier street.Both stores have always been very welcoming and helpful and polite with my shipping needs.
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September 2023 by Chy Chy
Thank you Marian Martin for helping me find an misdelivered item. UPS is the best. Once in a while they mess up like all humans do but they work hard to fix it.
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April 2023 by Lydia Allen
I love this location. It's convenient and Atit B. is friendly but doesn't put up with rude people. I appreciate assertive people. He's fast as well.
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April 2023 by Lenae Amerine
Good location but seems to be busy every afternoon with a line. Looks like they need more people working in the afternoons to reduce the wait time.
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January 2023 by happy birthday
Mannn this manager woman is the biggest nastiest Karen. I forgot her name and don’t want to use the wrong one. But She can’t handle the job, every time we come over here she screams at someone. If we call, she screams. She closed up 15 mins early one day and refused to let us in. One day I called about a notary, she screamed why would I call her when she is busy. Haha she is nuts! I’m not even exaggerating. Multiple people have stories like this. Go to another location, save your sanity
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December 2022 by Debbie Miali
This is the nicest UPS Store I have ever been to. The staff are wonderful and very helpful! It is definitely my go to store from now on.
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November 2022 by John Mania
I brought in a package to ship that had to be their in5 days.I was told 1 day was 95.00 2 day was 54.00 but not guaranteed but should be there in time.IT WAS NOT! Now ups says that is the stores problem not theirs.Package got there late and I'm out the 54 plus 350 for the package I was returingNever use them again
