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February 2024 by Selbya R Carroll
Making drop off super simple! Just difficult to find the main entrance.
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February 2024 by Kendra Kinney
Your driver suck , they said they couldn't find my address when my address is a house that sits on the corner of road 3550 and road 5709 I have no notices on my door when my packages were supposed to be delivered tomorrow and it says that you all are holding my packages. Because your driver couldn't find the address. When I tried to flag down several ups drivers yesterday and nobody would stop for me. I've called and made complaints to your customer care And no one seems to be resolving the issue I want my packag
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February 2024 by Deborah Mason
I took my package in to the UPS store and got the dimensions and weight. In fact, I have a bought the box from the store. I went onto my app and logged in and put in the exact dimensions and weight I was given.. I was charged certain amount, and I paid it. I received that amount from my customer.I was shipping to. Two months later UPS charges my credit card $103.64. They said that the package was not accurately put in, which it was.as per the UPS store. I filled a complaint and they said a refund was coming within 10 days. No refund so I called back. They gave me a bogus story saying the 103.64 transactions didn’t process. I sent them the processed transaction screenshot from my bank. I have sent 5 emails to them with no response. I am going to Conroe to file a small claims against them in court. Let’s see if that will get their attention. I am listing the CEO as the plaintiff. Beware on using them.
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January 2024 by David McNeal
A driver stopped today to pick up a small package to return to Amazon.The driver wouldn't take it because it wasn't taped. I said give me 10 seconds. He said he couldn't wait. I protested. For the next several minutes he gave me all the reasons he couldn't take the package. He would have saved time by letting me put the tape on it. Now, another driver has to pick it up tomorrow.
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December 2023 by Kim Newsome
Drivers delivering in 77316 are trespassing on, and destroying private property. In any case, easements are not public roadways. An easement is granted by the landowner, to another entity, such as a light company, for a specific use. In this case, the only person permitted to access our easement, is the utility company - no one else. Some are granted as access roads for neighboring land owners. I have filed several complaints with UPS, and spoken to someone at the hub, several times, to no avail. Just remember, document all your issues, with video and/or photographs.
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December 2023 by Matt Skelton
Moved to a new house on a new street. Packages were held at the hub until I could "correct" my address. Its correct, its just new. Called multiple times, was told different things every time. One said, "you may as well just come pick it up yourself". More than once told someone from the hub would call. No one did. USPS and amazon seem to have no trouble delivering to me, despite my newer address.
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December 2023 by Melissa
My package has been at this facility for over 6 days now. The sender and myself have been in contact with UPS customer support 5 times. Customer support has sent several notices to this facility to correct the address on the package. The address was hand written by the sender correctly on the package and UPS entered the address incorrectly hence the label on the package is incorrect. This facility will not respond to customer support and apparently there is no way to contact them directly. At least return the thing to sender, this is absurd!!!!
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December 2023 by Mariah Frayman
Most incompetence facility in the United States will claim that a KING SIZE MATTRESS IS LOST sends me my pregnancy announcement tshirt a month late lost my husband's birthday presents and now it's taking them 2 weeks to deliver a drive shaft to my mechanic I haven't had my car since SEPTEMBER!!! Due to the strike and these incompetence workers are taking there sweet time to deliver my car part I'm so fed up and I have reported conroe and houston for being so incompetence worst ups facility I have ever dealt with
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December 2023 by Rodney Snell
They don't know which end is up. Maybe they could one of those arrows like on the packagesThey can't find the packages and can't find my address I love ved at fir 30 years. The littaerly just delivered a package 10 days before and now say my address is wrong. Never even came by the house.
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November 2023 by willie acklin
I spent over an hour reading the UPS website on how to ship certain Goods and stopped in at a UPS store and was told I had to go to the local customer care center which is it a very inconvenient location with very inconvenient hours. I bring my item there and I'm told that they can't help me there unless I figure it out on the website as they cannot help me unless I show up with all my labels self-produced. The staff was very friendly and very helpful in telling me that they couldn't help me. I have avoided going to UPS locations for years because of things like this and in fact this is the first time in 15 years that I've come to this location where there was actually somebody there at the counter.A+ for friendliness. F- for company policies and procedures. I won't even go into details about what a nightmare trying to speak to a person and get straight answers is over the phone.
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August 2023 by Cathy Harrell
Owner was very informative on shipping A firearm out of state.
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August 2023 by Rafael Munoz
Update: A few minutes after posting the review there was a response by UPS to call their customer support number, or reach out through social media. I went to their Facebook page and messaged them with this information and uploaded turn by turn directions with images of the community maps. Someone named Eleanor replied and indicated the information would be forwarded to the local UPS office. Not too much later the previously undeliverable package arrived!To tell the truth I wasn't expecting much, but was very surprised at the responsiveness! Updating to 5 stars for the service. Thanks Eleanor!Recently moved into a new home community by Meritage in Conroe, TX that doesn't show up in Google maps yet. However, the US Postal service lists my address and makes mail and package deliveries.I can provide UPS with maps of the community with addresses. Who can I contact to help resolve delivery issues for the whole community?
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June 2023 by R D (Rick)
Well my package that was not delivered on Friday. Was delivered today by the regular UPS man that comes out here. He was very nice to my wife since I was not home. I hope that this gets back to the driver that delivered my package.
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June 2023 by Richard Denner
I had the same thing happen. Driver never came into the Rv park where I live. Marked the package undeliverable and now I will have an upset customer
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May 2023 by Jennifer Wright
My daughter ordered my mother's day gift a week ago and it keeps getting delayed because the Driver can't seem to get through a gate. There is no gate in my neighborhood, only a rope crossing a road in the back of the neighborhood that can be taken down to go through. But it makes no sense to me why the driver wouldn't come in my neighborhood through the main entrance off of Fm 830!!!! My daughter is upset that I don't have my gift on Mother's Day and I'm upset because she is upset. I do not have Facebook, Instagram or Twitter. But I will be calling the main hub tomorrow morning!!!
