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July 2024 by Ryan Givens
Mrs. Melissa was extremely helpful and kind, efficiently handling my banking needs. Another teller, whose name I didn't catch, dealt with a rude customer with great tact and kindness. I appreciate them both and hope management recognizes and praises their hard work.
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June 2024 by Suzy
THE BAD REVIEWS ARE LEGIT!! Catalina is the supervisor there and she is NOT a nice person! She is snappy with a bad attitude. Neither are some of the other employees. They ARE lazy, short tempered with bad attitudes. If you are looking for a bank to open an account with, I would NOT recommend Wells Fargo, based on my experience today. The bank should have people investigate branches with bad reviews! LOOK AT HOW MANY BAD 1 STAR REVIEWS ARE ON THEIR PAGE!! I would recommend Woodforest Bank if you are looking for friendly positive customer service experience. Chase Bank is also a good bank & so is capital one if you are near one. Forget this bank!!
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June 2024 by Hec Munoz
Suck service! No one come to you! Go find other place
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May 2024 by Vidar
Yes this place is horrible.
Believe the reviews.
The employees are rude, extremely lazy and it seems like they do everything they can to not give you your own money.
Honestly is a bad representation on Wells Fargo.
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April 2024 by Veronica Stewart
Why is the phone line always busy?
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March 2024 by Deena Hall
I had a transfer issue & Sean went above & beyond to get my situation quickly handled!
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November 2023 by Wayne Walker
I have been banking with Wells Fargo for over 25 years. I have 120, 000K in savings and keep 2-3K in checking. In interest I receive one dime a month for checking and $1 a month for savings. I used the ATM to withdraw money yesterday and was pleased to see that the ATM did not charge for it yet Wells Fargo charged $3.95 for the transaction. This is not how you treat a customer of 25 years so I think I'll be closing my account and moving on.
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July 2023 by Blanca Contreras
Every time I have to wait till one hour for service in the drive thru
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July 2023 by Lee
Terrible customer service! I'm closing both my personal and business accounts and switching everything to Capital One! I already moved my Truck note! Bye bye Felicia! ?
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July 2023 by Stephanie Delrosario
I can’t get over how horrible of a bank this is! Tellers are slow and rude.
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July 2023 by Carolyn Whitworth
I love this location and service. And we all love JohnPaul!
I have been coming since JP quit working here and this location has slowed down so much. I just spent 50min in the commercial line. This bank has made me open my business late for having to wait in their line so much. It’s ridiculous. I’ve also received the wrong amounts of change a few times.
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July 2023 by AChante Rychelle
Been coming to this branch since becoming a member in 2015. Never had such an issue with using the drive thru up until they put this older lady in one of the windows. All she does is complain & try to tell me what I should be doing. Any time I’ve had her when coming through the drive thru, she tries to make me go inside because she doesn’t want to “count so much money” which is very lazy. I’m not going to inconvenience myself by bringing in two toddlers because y’all choose to put lazy & entitled Karen’s in the drive thru window. Do better. The younger Hispanic girl with long dark hair is great!
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July 2023 by QL Grasshopper
i went in there to deposit several rolls of quarters, so i went up to the window to the only teller at a window (Reanna). i said "hi, i'd like to deposit these." not so much a greeting, but rather "what are 'these'?" so i showed her.when i gave Reanna my card, i told her that i'd like to deposit the funds into an acct that i didn't have a card for at that time, so i instead offered my main WF debit card. she looked at me like i was stupid, & explained to me exactly what i just told her i wanted to do. i said, "yes, that's what i want to do."she re-explained to me again the exact same thing that i already told her, while i tried to hand her my card the whole time. it took another teller (Thomas T, from the Magnolia branch) to come behind her & briefly explain, "go ahead & put your card into the machine there, & we can pull up your accounts." i said, "thank you for taking the time to explain that, bc she's apparently incapable of doing so."lucky for WF that Thomas was there, bc i was about to pull out all of my funds from several accounts via check (i've done it before) & go across the street to Chase & re-open an account with them (i hate Chase) bc of Reanna's horrible customer service. WF is currently offering $300 per new customer to open an acct with them, but they aren't too keen on properly training their employees about simple/standard customer service & customer retention. maybe have Reanna take some training courses, or maybe this branch should just hire Thomas instead.
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April 2023 by JR
I’m not too sure about all the bad reviews for this location.I see a lot of frustrated bank costumers that are not familiar with bank procedures and take it out on the branches.I just made a typical transaction with no issues, Reanna and the rest of the management were super friendly, patient, and effective.This location is well staffed, clean, and with ample space.
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March 2023 by Jo Lynn Fussell
Very helpful, a little slow only had one person for the inside but two for drive-thru.
