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November 2023 by Phoenix M.
Brittany in service for the GMC side.....give that woman a raise! She's amazing! So helpful, personable and knowledgeable. Always takes great care of me when my vehicles come in. She goes above and beyond with the customer service aspect of her job! My truck is in good hands!Thank you Brittany!
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November 2023 by LaRhonda Wiley
I am taking the time to write this review because maybe it will prompt the next customer to make sure that they get what they are actually asking for and not accept mediocrity.I called Wiesner in Conroe Service Department to schedule an appointment to have a diagnostic scan run on my daughter’s car. She had described some issues to me and I described those issues to LaQuita, the intake person. I inquired about the cost, which she quoted me.She texted a response about the oil needing changing and another repair that might be needed. I CALLED and asked if there was anything else on the report to which she replied no; she just repeated the scripted response she sent in the text. When I went in to pick up the vehicle, There was NO diagnostic report run, only an observation made to change the oil (which I already knew) and another “guess” about timing chains. I asked another service advisor for the report; which was obviously not done. After some whispering and shuffling, some random report was generated which I was not confident at all was the report that we asked for and not what I expected; no vehicle name or VIN shown. When I expressed my displeasure with what was delivered. LaQuita claimed that I did not ask her for the diagnostic report (although she quoted the price??). When I asked for her name so that I could reflect it on any survey I may receive, she ATTEMPTED to dismiss me by saying, “Have a nice day”. I asked her name AGAIN and she replied, “Have a nice day.”On a positive note, I was able to speak with Mr. Gomez regarding my displeasure with LaQuita’s customer service and the lack of the service I requested being provided. Mr. Gomez was polite, he listened, and was attentive to my core reason for being there. He has people skills – something LaQuita severely lacks. He understood my dilemma and was empathetic to my concerns. It is clear why he is the supervisor. As a matter of fact, everyone else I came in contact with in the service department was kind and polite. LaQuita is a dark cloud over the department; she is mousey, unconfident, non-attentive, and on top of all that, she attempts to be rude. Hopefully, she is moved to the back with no customer interaction so that the rest of the department can continue to shine.It's because of the rest of the positive interaction that I am leaving 2 stars, but based on my interaction with LaQuita -- I would have liked to have left a negative number.If you call the Conroe Wiesner Service Department and LaQuita answers, please hang up and call again to get someone new.
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November 2023 by timothy lentini
I only left one star cause it wouldn’t let me leave zero. This place sucks you can’t ever get a call back from anyone I had one simple question for the service director and I called him 3 different time and went an entire day with no return call or anything. At one point the lady I talked to told me that he was in his office and he just let the phone ring and go to voicemail. It’s like customers don’t matter.
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October 2023 by Hillary Reyes
I purchased a used Buick Enclave from them. The Carfax showed one incident of "damage," and there was a dent in the front bumper/hood that they told me they were having repaired when I viewed the vehicle. I asked if that was what the "damage" incident was referring to, and was told yes. I also asked if there was any previous body work on the vehicle, and I was told no. Six months after having the car, one of the back doors began to drag on the running board and not close properly. It always appeared to be partially open and the latch was close to coming off. I took it to a shop, and I was informed that the car had extensive previous body work on the driver's side, and the previous body work was poorly done. It was immediately obvious to the shop that the work had been done (literally the second they opened the door they were able to spot tell-tale signs). I was told I needed a new door and several periphery hinges/parts. Once it was all said and done, I was looking at somewhere between $3000 and $5000 dollars. I took it to another shop for a second opinion, and was told the same thing (immediately knew it had previous body work). At that point, I was LIVID. I felt lied to and taken advantage of by the Wiesner salesman. I called the dealership prepared to go "full Karen." Much to my surprise, I only had to go "pre-Karen" before the Sales Director stepped in and offered to help. He told me that, while they did NOT know about the previous body work and it definitely wasn't completed by them, I should bring it to them and they'd get the Collision Center to assess it. Even told me they'd loan me a vehicle to use in the interim. I took it by that evening and picked up the loaner. Collision Center agreed it needed a new door, and they were able to complete the repairs for me free-of-charge. Even though it technically wasn't something they had to do, they were willing to do what they could to make it right. I think they realized they should have caught the previous body work...but everyone makes mistakes, and they were willing to go above and beyond to make up for it. I am very pleased with the continued customer service, and I'll recommend the dealership to everyone.
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October 2023 by Lisa Cornelius
Our recent issues with our 2017 GMC Diesel Canyon and the torque converter experience with Wiesner I do NOT recommend using them (2nd time replacing it, so this will be the 3rd one in my truck since 2017 we purchases it brand new!) Our service person Kaitlynn is beyond the best! She outstanding and has helped every time we have any issues so there is NO issue with her service I would give her 100 stars! But the run around with warranties and why the torque converter keeps going out is ridiculous. I have only used Wiesner for my service from oil change to major services since I purchased the truck from them. The manager of the sales department did not even try to resolve the issue and I have spend over $7500 dollars there in the just in the past 2 years for my truck on labor and parts when the warranty should have covered it since faulty GM parts were installed on my truck I will NOT recommend this dealership for service or purchase EVER!
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October 2023 by Tanner Mardis
I had a vehicle that had an airbag recall, and got stonewalled by the service department at Weisner. Apparently they aren’t supposed to be allowed to refuse recall work, but found an excuse to do so. Thankfully Buckalew helped me.
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October 2023 by Hillary R.
I purchased a used Buick Enclave from them. The Carfax showed one incident of "damage," and there was a dent in the front bumper/hood that they told me they were having repaired when I viewed the vehicle. I asked if that was what the "damage" incident was referring to, and was told yes. I also asked if there was any previous body work on the vehicle, and I was told no. Six months after having the car, one of the back doors began to drag on the running board and not close properly. It always appeared to be partially open and the latch was close to coming off. I took it to a shop, and I was informed that the car had extensive previous body work on the driver's side, and the previous body work was poorly done. It was immediately obvious to the shop that the work had been done (literally the second they opened the door they were able to spot tell-tale signs). I was told I needed a new door and several periphery hinges/parts. Once it was all said and done, I was looking at somewhere between $3000 and $5000 dollars. I took it to another shop for a second opinion, and was told the same thing (immediately knew it had previous body work). At that point, I was LIVID. I felt lied to and taken advantage of by the Wiesner salesman. I called the dealership prepared to go "full Karen." Much to my surprise, I only had to go "pre-Karen" before the Sales Director stepped in and offered to help. He told me that, while they did NOT know about the previous body work and it definitely wasn't completed by them, I should bring it to them and they'd get the Collision Center to assess it. Even told me they'd loan me a vehicle to use in the interim. I took it by that evening and picked up the loaner. Collision Center agreed it needed a new door, and they were able to complete the repairs for me free-of-charge. Even though it technically wasn't something they had to do, they were willing to do what they could to make it right. I think they realized they should have caught the previous body work...but everyone makes mistakes, and they were willing to go above and beyond to make up for it. I am very pleased with the continued customer service, and I'll recommend the dealership to everyone.
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September 2023 by Heather Ross
Come to get an oil change on two different occasions and you have to get there an hour before closing because they leave an hour early. Why say your service department is open until 6 if you leave at 5?
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September 2023 by Juan Carlos Sotomayor
WeisnerWhere to begin. Terrible Experience.. As always dealers are trying to deceive and trick consumers. This picture clearly describes what I think of them! That is where they belong.TRASH!The dealer tries to sell you and obligates you to buy products you do not need. A tracking system?Really???The car has OnStar!! Over $3.5k in worthless products.. their profit margin is over 70%Have you ever walked into a store and after buying anything, you are “forced” to buy more??That’s what happens at Weisner and also others around Houston!Always deceptive sales practices and the managers more like the Mafia. A secret place in that Management room! Really??! I hate that!!Before you arrive1. Have your financing in place, all dealers will markup 2-3 points. (2.0-3.0% in APR) Remember they are also brokers, they can dot that!2. Do not accept added on dealership items, it is a SCAM.3. No on GAP, huge mistake! You do not need it, do your research!4. No on anything dealer offers!!5. Remember they are out to get you! $$$$6. Finally. Weisner is terrible! Ordered $105k Yukon and they tried to charge me ridiculous fees in addition to price!7. Mafia8. Mafia9. There is reason why the SAFE Act for Mortgages exist to protect buyers…for homes.10. The Same is needed for these terrible automobile sale practices!!11. Auto Sales need Regulation to protect buyers.12. One last thing finance department is deplorable!! They need to go back to school!!
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August 2023 by Juan Carlos S.
WEISNER GMCWhere to begin. Terrible Experience.. As always dealers are trying to deceive and trick consumers. This picture clearly describes what I think of them! That is where they belong.TRASH!The dealer tries to sell you and obligates you to buy products you do not need. A tracking system?Really???The car has OnStar!! Over $3.5k in worthless products.. their profit margin is over 70%Have you ever walked into a store and while buying anything, you are "forced" to buy more??That's what happens at Weisner and also others around Houston!Always deceptive sales practices and the managers more like the Mafia. A secret place in that Management room! Really??! I hate that!!Before you arrive at Any Dealer:1. Have your financing in place, all dealers will markup 2-3 points. (2.0-3.0% in APR) Remember they are also brokers, they can dot that!2. Do not accept added on dealership items, it is a SCAM.3. No on GAP, huge mistake! You do not need it, do your research! They get a commission on that.4. No on anything dealer offers!! They are trying to get more money from you!5. Remember they are out to get you! $$$$6. Finally. Weisner is terrible! Ordered $105k Yukon and they tried to charge me ridiculous fees in addition to price! Obviously I declined. After various hours price was reduced. Manager was tired, I was not.7. Mafia8. Remember to always go in to Dealer , the 2 last days of the month. They are pressured to do deals!! Most likely they did not meet quota.9. There is reason why the SAFE Act for Mortgages exist to protect buyers...for homes.10. The Same is needed for these terrible automobile sale practices!!11. Auto Sales need Regulation to protect buyers.12. One last thing, finance department at Weisner is deplorable!! They need to go back to school!!Summary:Most importantly Weisner is out to get You!! $$$$They are not honestFinance needs to go back to SchoolDeceptive sales practicesYou do not need anything they have added to the car it is all BSPlan accordingly, set upFinance before arriving.. you will have tje upper hand!
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August 2023 by Sam Kraim
I got service for two cars, GMC Yukon and Firebird trans amFor the Firebird only Transmission fluid and filter change also changing other fluid for the car, so that should be one or at the max two days work.I left The Firebird there on Tuesday morning, no body contacted me for three days, I was calling the advisor the second day and leaving her voicemail and texting her, she never responded, the third day i called and asked to talk to any advisor just want to know what is happening, they put me on hold for longtime then they told me my advisor went to vacation!!! I called a friend of mine works there and asked him to let someone calling me, start thinking taking back my car, finally other adviser called me and said will get the car done asap, finally I went on Friday and picked up my car, when I picked up my car, the report was saying that there is a oil leak from the motor pan, I asked some other advisor if she can ask the Michanic how bad is the leak, she told me everyone on lunch now and she will call me and let me know, never called back,For the Yukon we did more work,I asked to change the head light to LED they charge me $250 and they change only the low light not the hight light, I called back the advisor and she said oh sorry probably they forget to change the high light, I asked her to let me know when I can bring the car again to change the light, she said they might have to charge me again for the high light but she needs to check with mechanic, and she never called me back, and I thought I will never ever go there again, I spen $2500 on the Yukon and $1500 on the Firebird, total of $4000 and they treat me super bad. Thank you Wiesner, never again and I will share my experience with everyone I know, I never treated like that in my life, worst experience ever!!!
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July 2023 by Ryan Allen
Bait and switch operation. The advertised price does not include the $2000 charge for a useless feature called ZAZ. READ THE FINE PRINT ON THE ZAZ FORM. It specifically says the dealership cannot require you to buy it as part of the deal. These tactics are exactly why people hate car shopping.
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July 2023 by Betsy Dunn
If anyone is in need of a pre-owned vehicle or even new I HIGHLY HIGHLY recommend that you RUN to Weisner of Conroe and find JON TAYLOR!!! That man bent over backwards and his main priority was making sure that we were in love (not just happy or settling) with the vehicle we purchased. Which we are… obviously. Thank you JON TAYLOR for you patience and diligence, and just superb attitude.Y’all go see Jon you won’t regret it!
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July 2023 by Lealea L.
GO TO A DEALERSHIP THAT CARES IF SOMETHING ISN'T RIGHT!!!! STAY AWAY. I recently purchased a 2023 GMC Yukon Denali for almost $98,000. Only because I was signing on a screen with the finance manager that knew I did not want to finance over 80,000 and shows either warranties if what you will pay for this and that. The problem is they force you to buy a WIESNER package which is $4390 and they combine all of that with the service contract which is another $4500 plus tax on top of that. I didn't realize what it happened because I don't go over the true numbers with you even on your paperwork it's handed it does not clarify what you're purchasing in the warranty package. It has a vague amount of $4390 and $4500. I had to call the service manager to clarify and found out they overcharged $200 on the windshield warranty. All of these warranties I did not want or need and when I realized what happened I have emailed Lauren, WIESNER, and I have made at least 25 phone calls to the general managers over all dealerships and finance manager, and anyone involved that can assist, but everything has gone on deaf ears. D NOT USE THIS DEALER WHEN BUYING A NEW CAR!!!!!!If I could give them no stars I would because once you sign for a car & get into forced warranty packages you don't see an overall picture of when signing, they will refuse to answer calls or emails!!!! Even after only 2 weeks from purchasing because I was wanting to cancel the rediculous high packages I didn't want or realize the total costs! Management at the highest level at this dealership will not call you back or do anything if you're wanting something canceled that you signed for on a vague screen & didn't realize. If you tell them that you want to finance a certain amount you're request will be ignored and the finance manager will do it behind the screen and sucker you into additional warranties without your knowledge of what's really going on! It happened to me!!!! They will ignore all emails & phone calls. The receptionist Hanna, will transfer you all over the place & stop answering but continuously transfer using caller ID from one extension to another that doesn't answer. Service was terrible with the new car, sales manager,Michael Dixon, Tony & the finance manager. LAUREN WIESNER & all general managers go on deaf ears with requests or complaints.Gabby in service has been the only one to offer any assistance yet nothing has happened. I was also shared information that there have been multiple complaints about people being forced into warranties or suckered into them without realizing what was going on and complaints against the new car sales manager. This dealership refuses to make anything right!!!! STAY AWAY. I recently purchased a GMC Yukon Denali & was forced into purchasing warranties I did not want. This dealership will not sell a car to you if you don't forcefully purchase their WIESNER package, $4,350 hen they don't go over any of the rules or show the numbers when signing. If you tell them you don't want to finance Into you. They show you over a screen which is very deceiving when purchasing warranties and in those warranties are the warranties, they say, we forcefully have to purchase bundled with service contracts as if it's one package altogether. They only show you this is what your payment will be on 4 to 5 options. But I completely ignore that you don't want to finance over a certain amount. I didn't realize how bad I was had until the following Monday after I purchased the vehicle. Since then I have called at least 20 times and sent an email to Lauren WIESNER herself who has gone on deaf ears, and not one response to assist with any of this.. I was suckered into over $10,000 in warranties and I have tried since the first week after purchase to reach out to the general managers, VP Lauren, the finance manager anyone and everyone I can speak with to cancel all warranties. I didn't realize how much we spent until the following Mo
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June 2023 by Tammy Barnhardt
They're always kind tearing and a very much nice people and informative. What's going on with your car and break everything? Down and tell you what it would cost to get something fixed they're always nice.