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February 2024 by Athena King
Zachary is AWESOME!!
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February 2024 by Kelly Burroughs
I spoke with Amber M. Regarding an issue that had been drawn out since October and had spoken with several other people and she successfully handled what should have been handled months ago. She was so compassionate and until I met her I was ready to change banks all together. I would highly recommend this location.
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October 2023 by Tracy Sherrer
We were new to this bank as a small business. Every time we deposited a larger check, there was a seven-day hold. I was told three different reasons why this was occurring: 1) we were new to the bank; 2) the bank needed images from the check holder that had cleared; and 3) it was the manager's discretion. Recently, I attempted to deposit a check and was informed there were no images from this company. I knew we had deposited a check with this company since we have been with this bank. I left the bank and went home to find out when I received the previous check from this company and then returned to the bank to show them the amount and date. The tellers said, "Oh, we see it now," it shouldn't be a problem, but they would have to have the manager's approval. After speaking with the manager for several minutes, the teller came to me and apologized because they would have to place a hold on the check because three numbers on this check did not match. After depositing the check I spoke with the manager, Michelle, who has the personality of someone that hates their job. She explained that it was the manager's discretion and would not budge. We disagreed, so I just left. The next day, my husband called and spoke with Michelle about this issue, and guess what happened? She released the check for him. I was furious because I spent a long time dealing with this bank trying to get them to deposit this check, and my husband called once, and just like that, the check was good. Do not go to this branch!!! They have inexperienced tellers and a manager who treats customers differently. I guess if you are a man this bank will be great for you, but as a woman I was offended by this treatment.
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October 2023 by Dave York
The worst banking experience of my life. They lock my account down every two weeks and then I have to go to the bank. I won’t even go into the specifics of the ridiculous runaround you get. Closing out my account today!
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July 2023 by Damian Jackson
I want to say this is one of the best experiences I've had at a bank. Had a few questions and the teller and the branch manager we're knowledgeable and had no problem answering them and getting me on my way!! Want to say thanks to Michelle and her team!!!
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July 2023 by Cynthia Reed
I came in today to ask about business accounts. The Branch Manger explained the one that would best suit my needs, as soon as I get my LLC filed I will be back !
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July 2023 by Tammy Gomez
Their customer service was awesome. And their knowledge of the new 8 month cd was very helpful.
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July 2023 by Rhonda P
Great customer service driven employees and quick to help! Great knowledge for the type of dba situation I was looking at!! Thanks to Maria!
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July 2023 by Eddie Williams
Great customer service and management.
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November 2022 by Dana K.
Not actually a bank for the people. Just acts like one. Offers virtually nothing for the everyday customer. My opinion is it's a mystery bank using your money for a group to invest and make money.
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September 2022 by D U
Without any warning, they deactivated my checking account and levied several fees against it, draining it to zero. When I confronted them about it, the manager refused to refund my money.
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June 2022 by Dax2ny E66l
Just when I thought I had a good bank ..I get disappointment.
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July 2021 by Dan Dever
They will not help on the phone, you can never get a person at your branch. The put you on hold for ever. There is no customer service with this bank!
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May 2021 by Rick Smith
I have been a Customer for years and the service at this location is Great.I always get the best acknowledgement from the employees especiallyMrs. Z. Williams she Always go the Extra Mile in helping Customers.Thank YouRick Smith
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April 2021 by Tiffaney Coleman
Zeny is always so very helpful when we need anything. She is quick to get any issues resolved. She is always so kind and pleasant to work with. Highly recommend her for you personal banking needs!
