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March 2024 by Elizabeth Perez
Pulled up to the front and there was an employee talking outside on his phone, at the entrance, and he was DIGGING into his nose for 5 minutes straight. He had no shame that I was looking at him. Not something you want to see right before you eat. He had dark hair and a full beard, in case management wants to discuss with him something called "a time and place". It's been 4 times that we attempted to use the drive-thru and waited 15 minutes, 10 minute's, and the other two times 5 minutes and NO employee greeted us or said a word.. all times we drove off and all times there was no one other vehicles at the drive thru. If you want to be serviced, go INSIDE. It's truly insane that the employees have no drive or motivation to do better. Once inside, I witnessed the employee handle cash from several customers and then go directly into touching food with no gloves, no sanitizer, no washing. This place is horrible.
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March 2024 by Anelia Camacho
Hash browns always cold
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February 2024 by Victor Frontino
Ordered the new shroom n Swiss burger was given a random burger on some tiny buns went in to figure where my food was and the cashier just shrugged and said "oh we're out of the sourdough buns so we put it on a regular bun" "they should be telling people that" here's the thing her took my order and handed me my food and only 3 people are in there at the moment so he for sure knew and just didn't tell me and did offer to compensate me for the mistake as a result here you another failed transaction from a Burger King that cant gets its stuff together. Bad form.
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February 2024 by Melinda V.
Customer service (lack thereof) sucks! Went in to get food and listened to the "manager" talk down to the person in drive thru telling her she needed to be louder in taking orders. The phone rang and the "manager" picked up the phone to talk and NEVER excused herself to take call. She walked away towards the back. Stood there waiting for nothing to be said. (Poor guy making food just looked at me). Drive thru was not busy and no one came out to "attempt" to take my order. (Guess I didn't hear her speak and she wasn't loud enough). Do better!! It wasn't busy!! Customers are paying and yet we are an inconvenience???
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January 2024 by Ms Evelyn
I’m disappointed with the service I receive from this Burger King. I’ve gone to this restaurant several times & each time the wait is so very long. Even if I’m the only one in the drive-thru line. What seems very odd to me is each time I’ve gone to the first window to pay, they ask me to wait there for a long period of time. Thinking they’re obviously going to hand me my order at the cashier window (first window)…only to be asked to move to the second window to pick it up.One time when asked to wait, I asked the cashier was she going to retrieve my order & hand it to me there. She replied, “Yes Ma’am”. I waited & waited AND THEN she asked me to move to the second window just to hand me the order. That's crazy & so unnecessary! Is there a reason for this fiasco?
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January 2024 by Evelyn S.
I'm disappointed with the service I receive from this Burger King. I've gone to this restaurant several times & each time the wait is so very long. Even if I'm the only one in the drive-thru line. What seems very odd to me is each time I've gone to the first window to pay, they ask me to wait there for a long period of time. Thinking they're obviously going to hand me my order at the cashier window (first window)...only to be asked to move to the second window to pick it up. One time when asked to wait, I asked the cashier was she going to retrieve my order & hand it to me there. She replied, "Yes Ma'am". I waited & waited AND THEN she asked me to move to the second window just to hand me the order. That is crazy & so unnecessary! Is there a reason for this fiasco?
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December 2023 by Edward Davis
I ordered the Texas Whopper meal. Evidently, they "only" have the medium or large meal, which they ask you and, not telling me beforehand, I ordered the regular meal for 10.99Total came out to 13.02, which I inquired how is it so much taxes involved to get it to 13.02; that's when I was informed about the "medium or.large" option. This is the first time I encountered or was told that at any of the Burger Kings. Lesson learned.Now, let's get to the meal. Texas Double Whopper was definitely filling. It was hot, cheese melted, and stacked with vegetables and bacon and jalapeños. Fries seemed to be a bit undercooked with some having that "raw" texture when eating. There was an assortment of drinks to choose from the machine, but quite a few weren't available. I wanted a Sprite, but it was one of the Unavailable drinks. My next drink choice I was trying to get was the Cherry Coke, but it too, was not available. I ended up getting a regular coke instead.
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December 2023 by April Vasquez
Don't waste your time at this Burger King! Just go a few more feet to McDonald's for a burger. Got the texas double whopper and it had more in it then I ordered (had jalepenos in it when i didnt order Jalapeños). The buns fell apart while I took bites. Service was decent but not the best. The only thing I enjoyed was the fries.
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December 2023 by Jon I
Went through drive-through staff was nice, but it took 20 minutes to receive two whopper juniors with cheese, and no pickles that ended up being cold not even lukewarm. The cheese wasn’t even semi-melted.
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December 2023 by Noe Escamilla
New management, new staff. Tried the wraps and they hit a HOMERUN. Support local business and enjoyed the great building next to the Tex Stop. Huge convenience here now. Place is clean and atmosphere is great. Burgers for breakfast a huge plus.
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December 2023 by Kody Kalfus
I waited over half an hour in the drive thru and they messed up my order 3 times in a row. When I got home they still messed up my order and I was missing several items. I called the store and the manager refused to remedy the situation unless I drive back to the store the same day. I would not recommend dining here unless you like wasting your time and money.
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November 2023 by Yandel G.
Amazing service, very friendly cashier, food was made in correct order, very clean area, and I received my food in less than 5 minutes of ordering! :)
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November 2023 by Marissa Allende
This the worst Burger King I’ve ever went to. Drive thru girl was rude. Took forever to come to the window, and then didn’t have fries or half the drinks offered. They didn’t have the hersheys chocolate pies. Also made my food wrong then didn’t want to pick the phone to have it fixed. Never go here!!! I will not being going back and cooperate will be getting an email from me.
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October 2023 by Mag Speight
I order the Junior whopper meal. The cashier Joseph has exceptional customer skill and very friendly. But my burger had a long hair in that I noticed as soon as I was about to take a bite into it. Ugh ?Whoever the person was making my food needs to make sure she or he puts their hair in a hair net a hat or something. Will not be going back to Burger King as much as. I like their burgers.
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October 2023 by CinnaHoney Allende
This the worst Burger King I’ve ever went to. Drive thru girl was rude. Took forever to come to the window, and then didn’t have fries or half the drinks offered. They didn’t have the hersheys chocolate pies. Also made my food wrong then didn’t want to pick the phone to have it fixed. Never go here!!! I will not being going back and cooperate will be getting an email from me.