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September 2023 by Charles McCulley
This Ace Hardware store has a lawn equipment repair department.I had them repair an Echo Weed Eater. The machine would only run at idle speed when I asked them to repair it. When I got it back it would run but, only 1/2 speed. I asked them to repair the weed eater again. The man said since it would crank and run there is nothing wrong with it. If you have ever owned one of these, It has a "tap & go" feature that extends the string out as you are working. It will not create enough RPM's to extend the string via centrifugal force. I asked them to repair it or credit $60toward a new Echo 225 which is the same model that I had.They would do neither I bought a new one for $229 full price because I needed it for my lawn. I had to throw my old one along with $60 in repairs in the dumpster.
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August 2023 by Wallace Gustafson
Love this store — the most friendly staff. Was concerned initially that they might be a little too inexperienced, but everyone in the store new exactly what they were doing and how to help. I’ll go here over big box retailers anytime I can.
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July 2023 by Emily S.
The location is convenient and they seem to carry the small things I need for home repairs or gardening projects though a bit more expensive than the big box stores but I don't mind in exchange for the convenience and the employees are nice. My main annoyance here is that every time I come they seem to have people outside soliciting donations. At first I was like "cool, they're helping the community" but now it feels like it's every time, some are pushier than others and it's starting to feel like a shakedown every time I just want to buy some potting soil or something and get in and out with as minimal contact as possible. Yes I'm against bullying, I'm all for boy scouts, I am not religious but happy you guys are organizing your church event, no I'm not interested in learning more about your church, I want kids to be able to say no to drugs, etc. sheesh! just let me live in peace! money's super tight this days, I wish I could help everyone but I can't!
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July 2023 by M G
My AC stopped working due to faulty capacitor and I desperately needed a new one. I called them when I was on way to another ACE store thinking that if was not able to find there, I will go to their place. As it was 20 minutes before the store closing time.They were able to find one and held it for me. When I was got there it was ready for me on the counter. It saved us a AC-less night.
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July 2023 by Honest Motor Company
This is an individually owned Racist business. Never fails. This morning it was Kristen. We gave them multiple opportunities. The staff only acknowledge you if you have certain skin color. I reported that to their management in the past but nothing seem to have changed. At least hide your emotions and your true feelings if you want to do local business with local people.
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July 2023 by Razvan Raicu
Great customer service. The employees are very friendly and help you easily find what you are looking for. Do not hesitate to ask for help, they were always happy to help me.
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June 2023 by Sh Ar
My experience at Ace has been a very interesting one.I went in person because it was slightly confusing order situation. Mr. Rocky helped me out. First issue was resolved and there was difference of opinion on second issue.I left the store tad disappointed and wrote it off as bed debts :)In 10 minutes I got a call from Mr. Rocky and he was extremely gracious and let me know he understood what it was trying to convey. I felt light like a helium ballon :)That was just remarkable! I have so much respect for him and for him to call and let me know was just lovely.Sorry Mr. Rocky I didn't get a chance to update you earlier.As you know I have fertilizers for a eats two seasons :)Will see you guys after that.
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June 2023 by Fernando Reynoso
I have been shopping here for years. The service has always been great- almost as it’s to be expected. Well, I experienced something different. I lost $120 in the store, I looked all over my garage, my car, and decided to check the store. As soon as I asked about the cash, they said that they have it. As mentioned- it was cash. I appreciate the integrity and the honesty of the employees. Thank you, your staff is GREAT!’n
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June 2023 by michael hays
Friendly, helpful, great price. Saved me a trip across town to the big box. People were happy to be there and help. Reminds me of the good old days.
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June 2023 by Keith Siddel
Helpful staff, good selection, reasonable prices, good option instead of the big box store
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May 2023 by Roman Matiushenko
Was trying to use knife sharpener. Manager Doug was extremely rude and not helpful. Paid twice to sharpen 2 knifes. The machine didn't finish seconds knife properly, I kindly asked Doug to run it one more time and I was ready to pay for it, but her was rude and didn't even listen to me. Throw the knife back and said not going to do it.
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April 2023 by Ann S.
When one buys a bag of insecticide, and it turns out to be caked and growing mold, the store ought to exchange it or refund the money. The manager said the insecticide was usable and I just needed to break the caked crap and use it. So much for customer service. It is definitely not this store's hallmark. I know I could have returned that at Home Depot or Lowes with no questions asked. Lesson learned.
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April 2023 by Steve M
The staff is very helpful and takes the time to answer all my silly questions. Always love people that will put up with my old man jokes..
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April 2023 by George Fogwell
Lots of helpful, friendly and knowledgeable staff. They go out of their way for you.
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March 2023 by Mike McNeill (PattersonTM)
Drove out from Frisco because they had the 99% isopropanol I needed for cleaning watches. Staff there were super friendly, and one nice gentleman saw me walking around trying to find stuff and helped me find exactly what I needed.Very happy with the experience.
