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November 2023 by Richard L.
I came in with very loud noise coming from my brake pads and Seth really helped me with getting my truck serviced immediately. I highly recommend Brakes Plus Coppell Macarthur Blvd location for any services you may need done. Top notch. Thank you again. Now I can drive in peace.
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November 2023 by Tony Nguyen
I never have any issues at any of the City Garage locations. They are great for general maintenance. They are consistent and trustworthy.They have now been bought out by Brakes Plus. I like the new management and staff. They have a great attitude and demeanor.
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November 2023 by Peach Pearl!
I originally came here to get a diagnostic and oil change. The oil change and service were completed and I couldn’t have been happier as this location is a walk away from my apartments. I also had a check engine issue and the staff was able to get my cylinder replaced. I will definitely keep coming back for the auto services.
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November 2023 by Shnell Davis
Tire pressure light was on so I pulled in to get air put in my tire. Brock was very courteous and also explained that the sensor for 1 of my tires is out and would need to be replaced but would not cause me to fail inspection next month. My mind was eased to find out it wasn't a big deal because my tires were fine. Brock told me they didn't replace the sensors there but parts to replace all 4 is about $25 plus labor ?
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November 2023 by Skyler McLain
If you have seen my other reviews, I highly recommend going wherever Brock is. I genuinely don't trust anyone else with my cars. Definitely do your business here.
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November 2023 by Ashley Woodward
My car has been experiencing engine overheating and shaking as well as coolant loss. Within a short time frame, Brock came back with a diagnosis and recommendations. He was incredibly thoroughly in his explanation of what is causing the issues as well as a break down of cost and labor. Due to the amount of hours needed to complete the work, I was worried about getting home. Not only did he work with me to ease my fears of not having a car for the rest of the day, he ordered me a Lyft to take me home. He called with updates, so I was kept in the loop. I highly recommend coming to this location for your repair needs. The entire staff, especially Brock, exceeds my expectations every time I come in. I will gladly travel the two hour round trip for Brock's expertise any day!Services: General repairs & maintenance
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November 2023 by Tru Dynasty
Mr. Brock was very charming and straightforward. Great customer service. He really took care of me and my car. Offered me the best value for my bucks. If you wanna go somewhere where the treat you nice, no haggling, and no tricks, then this is the place for you!! Stay Blessed.Service: Brakes
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October 2023 by Kaitlyn
My boss recommended me to go here for a state inspection for my moms car. Brock had me in and out under 15 minutes!! Whereas if I went to the dealership, it would have taken 3+ hours. Definitely going to keep this place in mind for future maintenance!
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October 2023 by Corey Cole
Wife heard a grinding noise and I heard $$$$ and hurt pockets.Made an appointment on Sunday night for Monday at 4. Got in about 15 minutes early, and by 4:15 they had me diagnosed. It was exactly what I thought it was.It hurt my pocket, but not as much as I thought it would.Jared took good care of me and made sure I got the premium service for me and my car and gave me the educator discount I didn't even know about.I'm glad I stopped in. More glad it's right down the street.Great service. I'd give it 6 stars if I could. ⭐⭐⭐⭐⭐⭐
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October 2023 by Ryan Haines
These guys are awesome. I brought my wife’s car in with a damaged skid plate and they got me in quickly and removed it free of cost! That’s how you get repeat business! They are now my go to for vehicle inspections, brakes, oil changes, etc. Hats off in particular to Mister Suave - Brock. Everyone support this businessService: General repairs & maintenance
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June 2023 by AJ Wilcox
My wife and I took our vehicles to City Garage on MacArthur for Texas state vehicle inspection as well as oil changes. The service manager, Greg, was really helpful and super personable. They looked into the vehicles on car facts and didn't try to sell us anything we didn't need. We will be returning customers for sure.Services: Tire rotations
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June 2023 by Raley McEachern
3 words Trisha, Greg, & Mike. City Garage has proudly gained new regulars. Our car problems started on Tuesday, we took our car to Ford grapevine to be looked at and to see if our warranty would cover the issues, immediately the service manager said they would have to look at the car and do a diagnostic before they called the warranty company, stating we had to pay 189$ for diagnostic. The car broke down and my finance took it to City Garage, immediately they treated him like family and like we mattered. Trisha immediately called the warranty to see what coverage would be before diagnosis was done. They helped my fiancé even though everything was in my name and didn’t cause unnecessary stress with getting me involved. I am pregnant and the car was stressing me out so the fact they let my fiancé handle everything and eliminated as much stress was such a plus. They immediately got to the issue and fixed the problem within 1-2 days and got our claim filed. We love City garage and we will now be coming for ANY car problem we have. They treated us like humans and not a number.
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June 2023 by Stephen Johnson
I went for a State Inspection. They took care of it pretty fast even though they said it would be 30 min before they could get to it. They guy at the front desk was polite.Good amt of parking and decent seating area.
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June 2023 by Michael A
Typically, the job is done properly, and I have never been given any surprise charges. If you are an AAA member, you get a 10% discount. There is also a 3 year, 36,000 warranty on all repairs.Edit: The store manager, Greg, is a snake. He charged me for parts and labor on warranty work that should have been covered. I had a radiator and thermostat replaced in September 2022. I had an oil pan gasket replaced in late 2022. The oil pan kept leaking. That fix was easy. Tightened a couple of bolts. The oil pan stopped leaking. But, the coolant issue from the radiator repair remained constant. The test was $25. They found a leak at the thermostat housing. That should have been taken care of in September 2022. I never had a coolant low alarm in my 2003 Jeep until City Garage/Brakes Plus serviced my vehicle. I was again charged for a new thermostat and labor. Patricia tried to tell him he was wrong. But Greg needs a bonus, apparently. Furthermore, City/Brakes Plus did not top off my cooling fluid. I showed that to Greg, and he put roughly 8 ounces of fluid into my coolant reservoir because it would have cost another 20 cents to fill it to the full line. I still received a "coolant low" warning two days later. I took my car to Driver's Edge, and they simply found my coolant sensor was bad. I will never go back to City Garage/Brakes Plus again. Greg is a thief and should be relieved of his duties and start all over wrenching on cars. Brakes Plus owes me $500. When Josh ran City Garage in Coppell, that was a better experience, and we built a trust together. Greg, I wish you a MEH, and I hope you get out of the Brakes Plus system and go screw people at another garage far from where people know you. The new Brakes Plus people seem to be honest. But if Greg is still the manager there, I will forego my warranties and use other services.Michael Aguiire (that's full disclosure)
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June 2023 by Jennifer Eye
Greg, the manager, helped me with the state inspection of my car. He was polite and respectful. The garage was fairly busy for a Monday (every space in the garage had a car in the spot). The wait was a little long, but not bad (it could have gone probably 5-10 minutes faster). I also noticed that the little rush of customers (and a delivery person) that came in after me had to wait at the front desk for a couple of minutes before someone came in to help them from the garage.They did take care of my car, though, and didn’t say that I needed anything else, which was good.I also appreciate that Greg told me that renewing my car registration online saves $1 and assures me that I would receive my sticker quicker.All in all, a good garage and I’ll return to them.
