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November 2023 by Mike Fucinari
It is clear that Mayflower Moving and Daryl Flood Relocation & Logistics do not care about their customers and are fully focused on maximizing profits.Angie and I utilized them for our move from Texas to Colorado and the entire process has been riddled with shady business practices and bad customer service.I put a deposit down to lock a moving rate in January for our move in May. In May my agent told me the price went up $1500, meaning the incentive to put a deposit down was a bold faced lie. At this point I was held hostage to using them due to timing.The only employee either company provided was the truck driver. All other movers/packers/etc were local contractors hired as day labor. They treated our property just like you would expect from someone who is not responsible for the end result. I caught movers sitting on my boxes and playing around with my belongings multiple times.My move coordinator had no clue when my belongings would be delivered. She texted me multiple times giving me the wrong dates, and I had to correct her each time. Luckily, the driver was in direct contact with me and he showed up on the date he told me he would.These contracted movers did significant damage to the rental property we moved into in Colorado, putting a hole clear through a door, banging up walls, door frames, stairs and railings. My first claims adjuster ignored over a dozen emails and phone calls from me until I threw a massive fit to their supervisor, at which point they finally sent someone to look at the house, who finally agreed and scheduled the work to fix the damage. This process took 2 to 2.5 months, at about 4 emails and 4 phone calls PER WEEK until it was addressed.The driver reviewed our belongings at the point of delivery and admitted that a "parts box" that had screws for furniture, power plugs for TV's, etc. Was clearly missing. In addition, it turns out that several boxes were not indexed at our house, as they turned up at delivery without any labeling or being listed on the manifest. This would be fine, however as we unpacked we have found that at least 3 or 4 unmarked boxes did NOT make the trip, totalling about $1500-$2000 worth of lost property.Why am I writing about this today? Well I just got an email from my claims adjuster that since I signed the delivery paperwork at point of delivery, they don't technically have to reimburse me for any of the missing things, even though they weren't properly documented for the move, and therefore we could not possibly determine they were missing when I signed, but he is willing to be a nice guy and offer us $500.These companies are a sham. They do not take care of their customers in any way. They are not willing to work with or help make anything right. I am 100% sure I could have done better hiring my own labor. Look anywhere else for better service for your move.
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October 2023 by Belinda Burch
Jose’s team was amazing! They came early in the morning and communicated what was the expectation. Did the walk around to make sure that what needed to be packed was packed. They were done super fast!!!! The following day for loading his team arrived early to prep for loading. And it was done super efficiently. There packing techniques was fast and efficient. I would totally recommend and use them again. Thank you.
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October 2023 by jajunk
From beginning to end, Flood communicated with me on the move and answered all my questions. The movers packed everything. No damages, no issues. The move went smoothly. Other than a minor issue with packing, they resolved it expeditiously . Most importantly, no hidden prices. Highly recommendedJimmy
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September 2023 by Johnathan Cardillo
I'm very unhappy so far with my move from Daryl Flood. It has been 9 days that my furniture has been sitting in a warehouse after being picked up and my representative keeps giving me the same answer, "I'll let you know when the driver gives me a delivery update". Why is it so hard to give someone an exact delivery date? It's clear that maximizing profit and holding onto your belongings for as long as they possibly can is more important to them than getting customers their personal belongings. I don't recommend using this company.
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September 2023 by Chris Gray
I am so happy we chose Daryl Flood Moving, Everything went perfectly. Communication is the most important thing for me, the communication was fantastic. Everyone involved was professional, friendly and very good at their job.I would recommend to friends and family.Thank you!
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August 2023 by rodney Woodley
Every step in the process of our move from Portland, OR to Tempe, AZ was flawlessly executed. Our bid was done virtually and the company representative did an excellent job assessing the cost of the move. The packers were timely & efficient and conducted themselves like professionals. The boxes, furniture, etc. was then safely loaded into the semi by a quality team that had obvious camaraderie with our driver (Daniel). I highly recommend Daryl Flood for any moving/relocation needs that you might have.
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August 2023 by Anne Hancock
Another great move experience! We were kept informed throughout the entire process. The moving staff were friendly and efficient and made the experience very simple. Having a computerized inventory of boxes and items being moved was great and everything arrived in perfect condition!
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August 2023 by Tony D.
We recently purchased a refrigerator and dishwasher from Home Depot. Home Depot uses DFL/Daryl Flood to deliver and install their appliances. I doubt that the installation crew we had received any appliance moving/installation training.Refrigerator:1) Refrigerator damaged. Side, back, and front. See pictures. Installer comment. Don't worry, you will never see it. 2) The installers didn't use a dolly to move the refrigerator through the house. Again, my wife question the installers and they said, don't worry it has wheels.Dishwasher:1) Serious electrical safety concern: Question from installer to my wife, is the power off? Wife's response, let me check. Installer said, don't worry about it. Wife, do you have a voltage tester. Installer, no, I left it at home. Installer, don't worry, I'm an electrician.2) The dishwasher came with a junction box to connect the Romex. The junction box was to be mounted to the back wall and it wasn't. This wouldn't allow the dishwasher to be fully inserted into the opening. They started to drill into the front of the cabinet face to attach the mounting bracket. Romex clamp was installed backwards. At that point my wife told the installer to stop and leave. In the process they damaged the cabinet finish.3) They didn't pull the water supply and drain lines from behind the dishwasher to the adjacent cabinet. I reported this to Home Depot on July 28th and received a call from DFL on August 5th that I missed. I have called back and left messages on August 7, 9 and 10 with no response. I called Home Depot on August 10 to ask for help. They tried to contact DFL with no luck. They have escalated within Home Depot. Home Depot has been good to work with so far.I have dozens of photos and will share a few.
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July 2023 by Jordan Redmon
Paco, Yahir and the Acostas crew were excellent. They had my entire apartment packed up in 2 hours, including my motorcycle. They were informative and answered every question i had throughout the whole process. They showed up on time and got down to business right away. Very professional crew and I would recommend them to anybody relocating
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July 2023 by Marianne May
Jose Villalobos and Yahir were awesome! So organized and transparent about what was being packed and any preexisting damage to my furniture. Communicated in advance with great follow through. Highly recommended!
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July 2023 by Mike R
Pedro and Ricky were AMAZING!First off, it was HOT as blue blazes in Dallas on move day. But Pedro and Ricky worked very hard and very fast without complaint.They kept me updated as to when they were coming and were careful with all my belongings. They were very efficient in their approach and friendly in their manner. They really seemed to care about the safe delivery of my stuff and were very careful in how they handled everything.Additionally I made a last minute change which required a second stop to pick up additional items, which Pedro and Ricky did very efficiently.During the entire move duration, they were friendly, cheerful and hardworking.I would highly recommend Daryl Flood. On my next move, I'll be calling Daryl Flood!
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July 2023 by Nate Chertack
Moved out of apartment with Daryl Flood, they did an excellent job. Our movers (Jack and Candy) were professional, diligent, and courteous. They helped make sure everything was properly packaged and labeled and took apart large furniture with care. Would hire again in the future!
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June 2023 by Hamayun Nawaz MD
Great moving company. Courteous and fast. Polite. Kept the move-in path clean. Appropriate safety precautions taken
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June 2023 by Danielle Diggs
I work for the military so I didn’t get a per say choice in who brought my items to my new relocation. Daryl Flood Logistics picked up and they dropped off. At pick up my driver Art was amazing. He was very professional and kept me in the loop the entire time. He went above and beyond during the pick up along with his crew to get my home loaded.On the receiving end I had Georges’ crew bring my items to my new location. Overall the experience was positive. I disliked I was contacted with their time in which they would arrive. Additionally it didn’t seem as if the crew was prepared to do a complete unpack. However they resolved that quickly and got some additional assistance pretty quickly. As a service member, i hope/ suggest they move back towards getting a debris removal after delivery. Or move the unpack to a different day. It is extremely stressful to unlod and unlock in the same day as well as debris removal. Bring a later debris removal back !!! The crew was very nice and we made a long day as pleasant as possible. I dislike the tick method for checking in your inventory. I recommend moving to a scanning system or a more efficient system than that. My issues were more with the packers and how my items were packed. Overall Georges’crew got the job done. Very nice and professional.
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June 2023 by Ashley Larson
Jose and his coworker were wonderful! Clear communication. Respectful. Professional. Packed my home as if it were their own items being moved. Had y entire house, garage, and shed packed in 1 day. If you get a chance to request someone, definitely ask for Jose!
