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November 2023 by Candace Phuong Tran
Called to check on the price to fix my Google Pixel phone. The staff who answered the phone was not knowledgeable about phones and tech markets at all. He said people don't use Google phones, which is an absurd answer and a false statement. ? Said he'd call back an hour later but haven't seen any calls back. Not dependable seller
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August 2022 by Tatum Carter
I have been a customer for a few years. I always leave pleased with the repair, time, cost, and customer service. Everyone I have worked with has been amazing!
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October 2021 by Melanie T
Wow! Talk about service!I’m always super wary about these “phone repair” places but I needed my Samsung phone screen repaired and wanted to call around for the best deals.Hitech Wireless is new to the area (they moved from their 7-year Coppell brick and mortar) and when I called, they offered me prices at LEAST 1/4 LESS than everyone else!! On top of that, the owner even offered to pick up and drop off my phone! I ended up visiting them at the store in Music City Mall (upstairs across from the food court) and I was beyond impressed by the repair, their knowledge AND their service! These people are truly genuinely caring and wonderful!They went above and beyond for me and I paid wayy less for the repair! I will be telling everyone about them!
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September 2021 by Mikial Onu
Great service, they went above and beyond to fix my phone. I brought my phone in to fix my front screen and back glass and they did a great job in only a fraction of the time. They even fixed my battery, and my broken notification sound. Thank you!
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August 2021 by Andy Fisher
Awesome service and results. I brought them a totally dead (waterlogged) iPhone and they brought it back to life so I can get the data (pics) and use as a backup. Some features (face recog) not working...but I'm very happy for a relatively reasonable price! As they 'investigated' the issues, they updated me on estimated price and timeline. Second time they fixed a family phone for us. Very nice people too! I would use them again!
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August 2021 by matthew li
Great service, installed a screen protector for me, fast and efficient.
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August 2021 by Dario Galindo
Been coming here for a long time. Always do a good job and they are reliable. Good people.
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August 2021 by TWSKP
Really nice and good service!Fixed my phone lence in a short amount of time.Would recommend!
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July 2021 by Grace HomeHealthInc
It’s Always a good experience here! Great prices literally, good deals! Sold me a great iPhone, fixed my iPhone screen as well! Definitely Know how to treat a customer! I Highly recommend to anyone!
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July 2021 by Melanie Tan
Wow! Talk about service!I’m always super wary about these “phone repair” places but I needed my Samsung phone screen repaired and wanted to call around for the best deals.Hitech Wireless is new to the area (they moved from their 7-year Coppell brick and mortar) and when I called, they offered me prices at LEAST 1/4 LESS than everyone else!! On top of that, the owner even offered to pick up and drop off my phone! I ended up visiting them at the store in Music City Mall (upstairs across from the food court) and I was beyond impressed by the repair, their knowledge AND their service! These people are truly genuinely caring and wonderful!They went above and beyond for me and I paid wayy less for the repair! I will be telling everyone about them!
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May 2021 by Kamish Rehmatulla
Great service and very affordable prices makes me think I will never have to call or tomorrow look anywhere else for phone or accessory needs
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May 2021 by Munch Grieg
Absolutely awful experience. Actually lost my phone??? Told me he would have it the next day, then the next, still no phone and a generous offer of 20% off a reconditioned phone???? Been over a week now. Don't know what to do.
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March 2021 by Rhonda B.
Do not purchase hi tech phones, they have terrible customer service!!!! Ok terrible customer service and are very rude .
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March 2021 by Fernando I.
I am not recommended this place very very bad service Sam screwed my iPhone X and he stole some parts!
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February 2021 by nicole i.
DAMAGED AND STOLE PARTS FROM MY IPHONE. HORRIBLE CUSTOMER SERVICE. DO NOT GO HERE.Please keep reading it only gets worse.. I can't stress this enough this business is a scam and they are not qualified what so ever to repair smartphones. I recently took my IPhone 10r to be fixed here after I dropped it and the entire back glass shattered. I have Apple Care and could have sent it in to be repaired, however, I thought that going to this business would be convenient given how close it is to where I live and my father had done some business with them in the past. So, I thought I could trust them with the repair and that was my biggest mistake. After dropping my phone off for them to repair it took about 3-5 hours to fix and then I came to pick it up with my father. The guy we dealt with was Sam and right away when he handed me my IPhone I knew something was wrong because the edges around my ENTIRE phone were peeled/scratched off by whatever tool they used to take off the shattered back. When I brought this to his attention he said "I am not Apple" I was clearly concerned and not a satisfied customer but he did not care. I questioned whether Apple would accept my IPhone now if/when I decided to get a new one and trade in the old one. Sam said "they will take it and if they don't come back to me" that didn't sound promising to me at all. Before paying him for this disservice I wanted to make sure my phone could do the basic functions at least like faceID, pictures, videos, sound etc. everything seemed to check out besides the appearance. The following days I came to find out that my microphone was damaged because when I used facetime the recipient could not hear me this happened as well on phone calls when I tried to use my speaker. My father returned to the store with my phone and brought this to Sam's attention and he said "I can fix the damage or give you a new phone" neither of these were options because he lost our trust and no one in their right mind would have the business that damaged their phone then "fix"it that would probably only result in further damage and a new phone was not an option given that it is most likely not from Apple since they are not an authorized dealer and therefore wouldn't be under my name or have my IMEI number. My father calmly told Sam that he wanted him to do what was right and refund us our money. Sam said "let me talk to my partner and i'll give you a call" Did not hear from him ever. I decided to take it to Best Buy to see if they could fix it and they were not able to given that it was obvious someone unqualified opened the phone and TOOK PARTS OUT! They said since it was opened by someone other than Apple my Apple Care could not be used and the cost to fix it would be $400 (Whole Unit Replacement) I had Best Buy formally write out what parts were missing, how much it would cost to fix it, and the technicians ID# & phone number. After finishing at Best Buy, my mother, sister and I took this information to this store and this time it was a women and a teenage boy behind the counter. The boy was helping another costumer, so we dealt with the women we told her the situation and she said she was familiar with it because Sam told her and she then says the same exact options that Sam told us. We said they were not reasonable options and that they should pay for the damage they caused ($400). The boy jumps into the conversation trying to say that they did nothing wrong. They never even asked what was wrong with my phone they just started defending like they had done this before and just by looking at the reviews they've had plenty of practice scamming people. The customer that the boy was helping started defending them as well and they allowed him to converse in a conversation that had absolutely nothing to do with him and he was saying awful things towards my sister and I. They refused to pay for the damage they caused, but were willing to give me an IPhone that we all know costs far more than $400. Doesn&a
