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March 2024 by Phill D.
Great customer service. Very fast results. Was in and out in no time. Staff was very professional.
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March 2024 by Chris Cameron
The team at the Coppell office on denton Tap has been very helpful and knowledgeable to complete my taxes. Thank you Ken Sorrels.
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February 2024 by Richard Ramirez
Kenneth S. Outstanding customer service.
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February 2024 by Olivia Culver
Ken's expertise and professionalism made this tax filing experience the best I've ever had. Highly recommend his services for a smooth and efficient process. Thank you, Ken!
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February 2024 by Morgan Taylor
Absolutely loved Ken!
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January 2024 by J Lew (JML)
Betty Jo (BJ) is amazing to work with. This is the 3rd year she has assisted me. She is always personable, detailed, and prompt. Highly recommend!
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April 2023 by Mariel Mendez
If you need your taxes completed kenneth is the guy. Very knowledgeable and educates you!!
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March 2023 by Dehstini Rysing
Ken was very knowledgeable and explained everything clearly
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March 2023 by McKenzie Cassidy
Visit Kenneth at H&R Block. He genuinely cares about his clients and tries to make doing taxes fun and painless. I will absolutely be going back.
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February 2023 by Sheala S.
Do not use the Coppell office for tax preparation. We have had mistakes made on the past two years returns that we used them to file. They also did not submit our last return (2021) on time. They said it got "hung up in the system" and we had to pay penalty and interest to the IRS. H & R block is refunding the penalty we paid, but we have to report it as income because they are sending us a 1099 form. So basically, we are having to pay taxes on their mistake. This is ridiculous. Will not use H&R Block again. The mistakes made were careless oversights as well. These are not tax professionals filing your taxes. Lesson learned the hard way.
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February 2023 by Shalonda Cohen
Excellent customer service. The tax rep, Ken Sorrels, is very knowledgeable. He is very friendly and kind. He has a great sense of humor. He completed the process in a very timely manner. I scheduled next year appointment before I left.
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April 2022 by Ana Fernandez
I have never been more frustrated with a tax preparation in my life. First: I waited in the lobby for like 30 minutes past my appointment time before anyone saw me. THEN: I was told BJ could get my taxes in within the week (I was in a rush to get them in for my mortgage company to use toward better credit) then she emailed me the next day with some questions and we also talked on the phone.... she confirmed she'd get those in by the end of the week... WEEKS LATER, I get an email asking me to review and approve the files... I sent her an email and she claims that she the papers have been ready for weeks and she can't send them in until I pay... NO ONE EVER reached out letting me know that it was ready and all I need to do is pay.... I WAS VERY CLEAR of my rush to get this in and NO ONE reached out... when I mentioned this she claimed she didn't have my email.... SHE FIRST CONTACTED ME THROUGH EMAIL! Finally: I called to make the payment... their system is not working and cannot take payments... SUCH unprofessionalism. Serious lack of communication and follow up. worst experience ever. PS I even reached out a few times to follow up and she didn't return my calls until three days later...
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April 2022 by Jessica Hendrix
friendly service, accurate, tax preparer made it easier to understand why we owed and pointed out some ways that we could make adjustments in the future on our W4's, helped educate us on things that will help in the future
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April 2022 by Sharon Hanson
I can do them myself on Turbo Tax. I just wanted someone to help me this year because I thought there were a lot of changes that I was not familiar with for 2022.
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March 2022 by Gnaneshwaran Thasma
I booked my appointment at the below location at 1pm today, 130 N Denton tap Rd , coppell with some one by name shelly… she doesn’t gave respect to my scheduled appointment, I was waiting in the lobby area for 30 mins and no one bothered and went to her station then she said she can’t work with us today and she can do my taxes only tomorrow and she don’t have time today .I was literally frustrated and went to the other location. If she can’t follow her schedule she could have at least call me a head of time or at least apologize in the lobby area, rather she was rude and said can do tomorrow… it was not professional way of working… because of her behavior H&R block reputation spoils.. take this as serious feedback. I don’t recommend this location
