-
February 2024 by James Tong
I have been a Kroger customer for a super long time. I have always purchase gift cards from Kroger but my most recent event turn out to be super disappointed. I purchased 2 gift cards from a Kroger store that did not work and since reported the issue to customer service thru' email as instructed on Dec 4 2023, it was never resolved. Each time I have to call the customer service again and again and was given the run around. At one point, they said they will refund to my credit card and then the next call was it was not approved by the escalation team. 2 weeks ago I was assured that it was being approved and process and even gave me names of the approver and the agent that answered my call. Today call resulted in total opposite. When they promise a call back from their manager, it never happened. Ask to speak to higher authority, I was denied each time. Trying to reach someone from co-operate but almost impossible. Very frustrated....I don't typically take this personally but this crossed the line.
-
December 2023 by Wes Yates
Best pharmacy and meat
-
November 2023 by Donita Isaac
I shop on Mesquite at Kroger off Cartwright. This store is nasty and they has trash cans in the front of the store that they do not empty. What type of Manger walks by this and do not have it clean up. You need to knock it down and rebuild. It's old and outdated.
-
November 2023 by God Diamond
If I buy fish nuggets on the 11/2/23 that say sell buy 11/5/23 take it out to cook on 11/12/23 one pack the other pack frozen and you tell me I can’t bring it back as it stinks….then you say it was good when you sold it… how you know…. I clearly will shop some where else because we buy food and freeze it not for 10 days later not to be able to eat it…, I’ll just shop at Albertsons or Thumb Thumb where the life of meat is longer….-12925 Custer RdPlano, Tx 75075
-
September 2023 by Kenneth Aytch
Courteous great service patient very knowledgeable
-
September 2023 by Jamian Briar
its not a grocery store. it's a corporate headquarters
-
July 2023 by Charles Boyington
Insulting ...
-
July 2023 by Pam Ryburn
My order that I placed online to be delivered was not delivered to me. After 4 long phone calls it was discovered that my "delayed" order was delivered to someone else. They would issue me credit that would take 7-10 business days to process but when I placed the order the money was taken from my account within minutes. They would not redo my order and deliver it. They told me i could pay again and redo my own order. i was also told if I did not want to pay again now I could wait the 7-10 days until my refund was processed. Meanwhile I still do not have the groceries I ordered in good faith and paid for at the time. I was told this was their policy and they could not reprocess my order to be delivered. Bad Service!!!!!!!!!!!!!!!!!!!!!!
-
July 2023 by Mike Steven
This is a good place
-
June 2023 by Kandee Nielson
Went to Kroger on Bailey Boswell in Saginaw Texas, attempted to purchase beef steaks on May, 26,2023..I was devastated to see the different types of beef they were attempting to sale in the meat casing. I asked if there was a manager that I could speak with. I asked if I could talk with him in the beef section, I pointed out to him the green and brown meat with some torn packaging that was clearing for sale , he agreed that those packages should not be eaten, as they are rotten with brown and green colorations also expired he stated ,therefore contacted another employee to remove those packages from the meat casing , though the rotten meat was removed the bottom packages were not removed that the rotten meat was sitting upon of other packages. I felt the need to contact corporate . I spoke to Denise on May 27 2023 .. in re of rotten meat Possibly With a mouse/ rat droppings. Denise has taken my pertinent information including name, address, phone number and email, stated she’d send an email to the Kroger on Bailey Boswell with this information and complaint.
-
June 2023 by Peyton Fuller
Kroger is the worst company ever. They treat their employees like crab and they don’t pay enough. And they kiss customers bottoms.
-
May 2023 by Sharon Sanchez
I love Kroger, Ralph's in California, and Fry's in Arizona, even before I worked for them. H E. B. Is not my choice. Kroger is #1 for me. I also liked Smiths.
-
April 2023 by Gary P
I noticed that while I was buying hundreds of dollars at the Shiloh Kroger Pharmacy every month, my Kroger Reward Points were not being updated. When I questioned why to the Pharmacy, they looked at their systems and told me an old phone number from 20(?) years ago! I asked the Pharmacy to please update it for me. I was told they couldn't. NOTE: the Pharmacy checkout process does NOT allow me to input my current phone number during checkout.I went to the store's Customer Service Desk and requested my phone number to be updated. They told me that was impossible.Bye bye Kroger. Walgreens and Tom Thumb (for groceries) has been great for us the past 3 months! You should change too! ?
-
March 2023 by Paula Sterns
Sigh....for the last 8 1/2 years, I have gone to the Kroger in Flower Mound, Tx at 1101 Flower Mound Road. I usually go through the self-checkout line but today I went through the "full service" line. The girl checking me out, Allison, literally threw my groceries. Not once but several times. The guy behind me just shook his head in unbelief! I did tell the store manager, and pointed out what she was doing. She said she would talk to her.I'm afraid that this is my last trip there, as in the last straw. I spent $200 plus there just today! I can't go there anymore where the service is this bad, and I have seen it gradually every year get worse.Though this store is convenient, I will not be going back there nor recommending it to anyone else.
-
March 2023 by Khierra Jackson
I went to the Dallas division corporate office for assistance. Never been treated so disrespectfully ever. Very rude employees and unprofessional. I was treated very unfairly.