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March 2024 by Emily S.
I hate coming to Kroger and being accosted by annoying salesguys. Last time it was a couple of Spectrum sales reps, today a guy and a girl from Just Energy would not let me go. I want to do my shopping in peace, get in and out as quickly as possible. The self checkout is also a pain. I think it's got to the point that I almost hate this Kroger as much as the one in Las Colinas.
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February 2024 by Brad Henderson
Kroger is better than what people post. I'm happy with my purchases and check out. I shop all 3 Krogers, Tom Thum and Market Street. Variety is the spice of life!
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February 2024 by Casandra Finlay
Clean store and great employees! (2021 review)***change review for delivery/pricing policy 2/2024***I’m updating my review because of Kroger‘s (corporate) policy for ordering online and delivery. We had no issues with the quality of the items or the delivery service itself, however, there IS a problem with the price increase and Kroger corporate policy.I purchased the items on Tuesday and a hold was placed on my card for what I expected it to be (when the sale prices were valid). However, there was no delivery spots available on Tuesday and therefore I had to choose a Wednesday timeslot.My account was charged for Wednesday’s prices. I called customer service, and although kind and courteous, there was nothing that they could do. Again, I had no issues with THIS store, or their delivery service itself. I DO have a problem with Kroger‘s corporate policy of not honoring sales prices when orders are *placed* (when the sales prices were valid), but are adjusted to different prices when delivered the next day.I will summit up as “I was ignorant of the policy”, and I hope this review helps others understand the Kroger policy of sales price adjustments and delivery date discrepancies.
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October 2023 by Just A Splash
Are you ready for the beautiful sights in Mr. Justius' Kroger in Coppell? The manager will actually take you to the location of your sought after item(s). Marion in the Murray Cheese area is a gem ?. Dr. Howard & Dr. Gomez has the best pharmacy ever. Everyone is welcoming. No toxicity inside. I have my favorites. It's the entire staff. Everyone. Come see. Go visit. You'll definitely enjoy indeed. & please don't forget to visit the floral dept. Alyssa will send you away with an arm load ?
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September 2023 by John Chowdhury
Very good experience. They are promoting digital sale, if you sign up online then you qualify for that. Breyers 1.5 quart ice cream regular price $7.99, with Kroger's membership card $3.99, if you signed up online then price goes down to $2.99 !!!But there is a catch, you have to buy 5 of them (any kind seven to choose from) to get the additional discount. We bought several other things last night, we had a lot of savings.
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September 2023 by Jason Allmond
Enjoy shopping at kroger after moving close to here I've been going elsewhere. Most of time out of key items like bread and milk. They keep 4 of the 12 self checkouts open and let line form across the store with only 1 or 2 actual cashiers working, and just stare at everyone getting upset over this. It's busy a lot because of lack of checkout. I've been turned away from customer service and asked to come back next day because "I'm only one working self checkout and customer service." Not sure if management or the people working but it's ridiculous to wait 15 minutes when can easily open rest of self checkouts and get people out
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July 2023 by SpyCat
I came here after googling best Kroger in DFW area...mostly just to see if reviews were accurate on google. I can say without a doubt, this Kroger is NOT the best in any city, much less the DFW area. Nothing on the shelves, what's there is scarce, very unclean store and even though the cashier knew they had no ice, she still rang me up for the 2 bags I needed. When I went to get them and saw no ice, I had to go wait in line to get a refund. Lucky for me, the customer service desk decided that was time for their break. I was about to lose it, until the nicest, black woman working the self check told me she would refund me and actually apologized for everything. They should make her the manager! She's the only one who had any dang sense. Save your sanity and go to another K Roger!!
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July 2023 by Spymeg
I came here after googling best Kroger in DFW area...mostly just to see if reviews were accurate on google. I can say without a doubt, this Kroger is NOT the best in any city, much less the DFW area. Nothing on the shelves, what's there is scarce, very unclean store and even though the cashier knew they had no ice, she still rang me up for the 2 bags I needed. When I went to get them and saw no ice, I had to go wait in line to get a refund. Lucky for me, the customer service desk decided that was time for their break. I was about to lose it, until the nicest, black woman working the self check told me she would refund me and actually apologized for everything. They should make her the manager! She's the only one who had any dang sense. Save your sanity and go to another K Roger!!
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July 2023 by Rayna Williams
I love this Kroger, my only issue is some items are past their expiration. I informed the cashier that most of the Snapple bottles expired Dec 2022, and a couple other items. Hopefully things get taken care of. But I still love this Kroger.
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July 2023 by ohprash
I asked the lady manager on Wed evening where I can find Pizza and she just walked away making a face and with a shrug that I don’t understand what you are saying. Felt an micro aggression of racism as if she could not understand my accent. Really??? You kidding me?? Been living and working in tip US company for 20 years managing large clients and you cannot understand my accent due to my brown skin??? Did not expect this I Kroger Coppell.
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May 2023 by Kyle Caraway
The self checkout machines are almost always not all on and are usually backed up in the morning because there are no cashiers manning the regular old,and in my opinion better, stations. It's a shame that most kroger stores I visit don't have hardly any employees and cashiers anymore. The only people who like/use self checkout are those buying a handful of items! Not a whole cart load.
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May 2023 by PacMan2k7 CZG
Antonio and Kaylyn are amazing! I drive out of my way half an hour to get here just because of the teams awesome customer service! Thank you guys for an awesome place to rely on for all the care I need! Woo hoo!
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May 2023 by LP Sila
Thank you so much Jasmin (the cashier), to smashes all my groceries and my cake, plus you were standing there and no help bagging, on top of that punched my stuff away from the belts all the way to the end, then she started scanning a new costumer groceries.How nice of you! Never seen the cashier likes you before.
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May 2023 by Michelle Kelley
Went to Kroger on March 15 to get a Registration sticker for my fathers vehicle ( he was in a rehab center with a broken elbow and hip) with a check he wrote the girl behind the counter completed the process then it came for payment. She needed an ID for the check so I drove back to the rehab center to get his ID. Drove back to this Kroger to complete the process. The girl behind the counter (short dark hair younger girl) advised me I needed to go to the Tax office. The reason I went to Kroger was to avoid the tax office. At that point I knew what had happened she already released the sticker to me. She said she did not complete the process. So we mailed the information into the state and received a letter back stating we already have a sticker. Now we don't have a sticker and Kroger never got paid for this sticker we don't have. I am sure they had to pay the state. So Kroger and my dad got s****ed.
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May 2023 by MoMo-J White
Racist workers at self checkout every time I go. Luna, Debbie Tabitha the manager Theresa everyone is horrible just go to a better establishment with respect for all shoppers.