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February 2024 by Asina G.
I've been going here about 4 months now after doing Orangetheory for several years. I love that there are no class times, which allows me to just go in when I feel like it. It's a good workout, especially for just 30 minutes. And I can always do the circuit twice if I want for an hour workout. The workouts change every day.
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October 2023 by Brad H
Machine are broken a lot. Typically takes three weeks to fix a machine
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October 2023 by Mal
i originally joined this gym 2 years ago due to the proximity. they are always trying to up sell u weather its about it membership plan or personal training. i took the inbody scan last week and the guy who was helping me was extremely condescending, saying stuff like oh i can see you were EVEN bigger before while laughing. i decided to cancel my membership after that.
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October 2023 by Julia Kim
Great staff. Someone is always at the front if i have any questions about locating equipment around the gym to informing me on how to support local events in the community.Ashley is my personal trainer. I love working with her. Recommend 10/10
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October 2023 by Sharukh Cooper
The staff is very friendly and welcoming to the members.The whole team is awesome starts with Steven, Allen, Brandon, Roane, Ashley,Justine and the rest.They all deserve a recognition for what they do each day.
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October 2023 by Gregory Shyne
Texas Family Fitness “Coppell” is such an amazing gym to work out in. The staff is always super nice and very attentive to your needs. One of the best gyms I’ve ran across in the DFW metroplex. Been a member here for about 3 years now and I don’t plan on going anywhere anytime soon. Looking forward to seeing what they do next with this amazing facility!!!!!
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October 2023 by LuLu Mayo
I've been a member here at Texas Family Fitness for many, many years. I have had several wonderful trainers including Julian and Roan who have treated me so well and helped me achieve my goals. I also love the classes led by Jaime and Melanie who are both amazing instructors. I recommend anyone that is looking for a new gym to join!
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October 2023 by Linda Jackson
I have been a member for two weeks. I am amazed at the quality of the classes that are included with the membership. Melanie is great at giving modification options if you need something low impact. I am training with Julian and really appreciate the personalization of my training plan.I hope to update this review with a photo once I have met my fitness goals.
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October 2023 by Venky Venkatraman
I have been a member here for nearly 20 years (it used to be called Express Fitness before it became Texas Family Fitness). The price was reasonable, the staff was generally friendly and the machines were mostly working.However, the new General Manager they have there now is the worst I have ever seen there. I attempted to give him some feedback today and he got agitated and started yelling at me. In fact, he even told me to "get out of my club".If upper management of this club cares one bit about maintaining a minimum standard of customer service without which this place will soon go out of business, they can get in touch with me for more detailed feedback.UPDATE: I NEVER HEARD BACK FROM THIS CLUB'S MANAGEMENT DESPITE SEVERAL EMAILS SENT TO THE EMAIL ADDRESS THEY PROVIDED IN RESPONSE TO THIS REVIEW.FINALLY, THEIR CUSTOMER SERVICE IS IN THE PHILLIPINES WERE NO ONE APPEARS TO UNDERSTAND ENGLISH.
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August 2023 by Erol Ozturk (erock)
DO NOT GO HERE. I was in town for 12 days and signed up for a 1 month member ship and got talked into doing 4 sessions of personal training. When I called to cancel before I left town they said I can only cancel in person. So I went in and signed for everything. Turns out they’ve already billed me $200 for services after I cancelled my membership and they keep trying to bill me to the point I had to freeze my card because nobody picks up or knows who to refer me to. Don’t give this place your business. They deserve to go bankrupt.
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August 2023 by Emily Gipple
This is the TFF HQ and they don’t open on time, equipment is falling apart, and people sweat all over machines ( pools of s sweat at the base of machines)and don’t clean up after themselves, all while staff play in their phones behind the desk. This place is DISGUSTING.
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August 2023 by Christian Hubbard
Ashley is possibly one of the best trainers I've ever had. She's attentive to the unique needs of every one of her clients. She gives 100% for everyone she works with, providing support through all aspects of nutrition, lifestyle and exercise. Texas Family Fitness could not have chosen a trainer with a better personality. She makes me excited to get into shape.
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August 2023 by Geoffrey Godwin-Austen
I think that what matters most when you choose a gym and trainer is the results that you get, and I can say that I get results at Texas Family Fitness! With Dakota as my personal trainer I have increased my bench from 185 to 245 and my deadlift from 315 to 465. And I'm over 50!The only reason I'm not giving them 5 stars is that their corporate culture does not seem like the greatest. For example, I have personal training sessions that I bought in Lewisville before they closed that location and they still haven't been credited to me at the Coppell location more than 7 months later.
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July 2023 by Britni Smith
Pros: clean equipment, wonderful Zumba classCons:Communication- I had brought my kids with me at least 3 times during “child care hours” and would need to leave because they close the childcare due to issues with A/C or staffing. However they did not send out a text or email to clients explaining this and wasting my time.Childcare environment: Broken toys, Xbox doesn’t work, older kids will be extremely bored. Staff is on their phone, seen this at least 3 times.I stopped going for two months and wanted to cancel but had to go up there to cancel. Went up there today to cancel and it takes up to 30 days, which means I’m stuck till September going.7/29/23. The lady in the child care area was wonderful! She has kids so she understands! No issues with her?
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July 2023 by Regina Boyett
Horrible customer service. They mess up accounts all of the time. When you go in to figure things out and try to get it fixed, they say they will fix it and don't. They take no responsibility, in fact, the workers behind the desk handle issues with a lackadaisical attitude and put no effort into trying to help. They are quick to charge your account and claim your memberships are expired, but when their mistakes are brought to their attention with facts, they say it will take time and they can't do anything. Do not join this gym!! You will regret it!!! You will find charges that make no sense or other people added to your account that you don't even know.
