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April 2024 by Misty Tate
The guys were very nice and courteous. Oil change was less than 10 minutes. Zero pushy sales but very informative. Overall 5 stars from start to finish. Staff made it a positive and seamless experience.
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April 2024 by Stephen Rowe
Fast professional service. Be prepared for the upsell.
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March 2024 by High Vibrations
The service at the Coppel location was great. There was a woman in charge at the time and she was training a couple of young guys on what to look for while changing mu oil. She even informed me of some repairs that I will need soon. I recommend.
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December 2023 by Native Texan
Not sure what’s happened here. Longtime customer and this place used to be great. Maybe it sold?Said they checked fluids. I asked about my brake fluid as I knew it was low and my light is on. They told me they don’t top off brake fluid. They checked the level as OK?Didn’t fill washer fluid.Didn’t check tire pressures.Waiting room was filthy, used for storage, and worn out.Trash all over the bays.$117.00 rip off.Live and learn. Beware.Response to “owner” -1) Stop using the same script2) Go to the location and actually address the NUMEROUS issues you’re seeing in the reviews vs. asking the reviewers to do your work for you.
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October 2023 by sree roop
If only I could give zero stars I would. The staff does not communicate properly. Went for an oil change. They even had a “free air check” sign out. In reality they had no instrument or equipment to check it as it was not working for a week (according to an employee on site). But they gave me a receipt stating that my tire pressures are good!!Dont waste your time at this place!
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October 2023 by kayla lugo
I’ve tried to come here a couple times. Only 1 time I’ve been taken in. This place has gone down hill since a couple years ago. If you want quick service I would definitely think twice about this location unless you want to wait what seems as 2 hours to even be spoken to
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October 2023 by Michael Peters
May just be me…the service here has gone downhill.Used to love how fast they’d have you in and out.This morning they were supposed to open at 8. I can see folks walking around but no one is greeting me sitting outside. It’s 8:10 and I go inside to ask about an oil change and was told by a woman that they weren’t open yet and pointed back out the door (no exaggeration on the pointing lol). I hop in my car and head to kwik kar and they instantly greeted me and pointed me to an open bay (all what I expected from Valvoline)My 2nd to last visit to Valvoline they were inept at handling the oil change for our Volvo. They spent 45 min on it before they told me they couldn’t do it.Really disappointing…don’t love poo pooing local business. They’re local, convenient, and had really good customer service before. It’s too bad…hope ownership/leadership gets the message
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October 2023 by Laura K. McGrew
Helpful, professional, and knowledgeable - When I came in for an oil change today, Adrianna and Rodgers provided great customer and car service, and had me back on the road quickly. Thanks! I’ll be back to this Valvoline next time I need car service.
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September 2023 by Sean Manning
I was told yesterday there would be a 40 minute wait for a state inspection and mentioned I’d return the next day. I asked the employee opening times of the location and was told 7.00 am. ….I arrived the next day at 7.30 to see an 8am opening time on the door… strange? Apparently very Poor communication and leadership at this location. All employees seemed like great people however I was told by the one attending employee at 8.05 that he couldn’t open until others arrived and the other employees would be there within 20 mins or so….? I was also told that the State inspector doesn’t arrive until 1pm? The Kwik car lube 4 mins away was professional and got the job done. I won’t be going to Valvoline again after todays experience.
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September 2023 by Kyle S
Have always had great experiences at this location until today. Wife took the car in today and she was told to pull into the first bay. She wasn't sure which one that was so she asked a clarifying question and this guy told her "the first one, that's what I said" very rudely. As she was waiting she heard him yelling at the car in front of her as well in a rude manner so she just left. Wife did not catch his name.
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September 2023 by Jesse Mattox
Like some other reviewers have mentioned, the staff and quality of service here are great. It's the kind of place I feel confident sending friends and family who don't know much about vehicle maintenance because I think these guys are honest and aren't pushy with add on services. That being said, nothing about this location is quick. Now, that's not a shot at the staff, whom I saw working diligently and hard. Rather, it's just time consuming. Many oil change places suggest 15-20 minute services. I was there for more than 2 hours recently, and there were only 2 cars ahead of me (including the car already in the bay being worked on). I don't have time to wait that long.
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August 2023 by Stephen K
Have always had great experiences at this location until today. Wife took the car in today and she was told to pull into the first bay. She wasn't sure which one that was so she asked a clarifying question and this guy told her "the first one, that's what I said" very rudely. As she was waiting she heard him yelling at the car in front of her as well in a rude manner so she just left. Wife did not catch his name.
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August 2023 by Joanna Ferguson
Fast great service. Fast in and out. Super nice employees. I will be back!
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August 2023 by Joseph A.
Coppell Valvoline is awesome. Miguel and his crew are super friendly and great at their job. Miguel seems to really care for his team and works harder than anyone.
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August 2023 by Sumanth Reddy
The service was great, technician was good, answered all my questions well, was friendly. Only issue is it’s not a quick visit , and the wait in the hot sun doesn’t make it any easy.This location accepts groupon, and there’s a car wash adjacent to this which provides 2$ off when we show them the receipt.
