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November 2023 by Dana Anton
Pharmacy staff is rude. They do not care if they can refill a prescription, say do not inform you medication is not in stock, not even a text message. Then they school you about not knowing their "new procedures". Brought me to tears last time I had to get life-saving medication. I have been a customer here for over 7 years, but they continue to go from bad and worst. Go to another pharmacy in Coppell, this one is the worst, by far.
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November 2023 by Holloway O'Brien
Needed a prescription five minutes before closing. Our Dr called it over electronicallly and Walgreens sped it up and got it ready immediately. Thank you! This was for pain
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October 2023 by Brad Piper
The pharmacy didn't tell me or my Doctor that they were out of my medication, so I was screwed and had to go a long time without it because I was leaving town. Their communication is terrible, I probably pick up my prescription on time at-most half the time.
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August 2023 by Christy Lee
Is 2.5hrs not enough to fill prescriptions? Our clinic sent in the prescriptions ahead of time so that we could collect it right away once the procedure was done. Upon arrival, the tech rudely said they’re not ready and that we had to wait a bit.. then, we only received 2 out of 5. Had to wait again to ask about the remainder and the pharm tech proceeds to tell me that they only received 2. After checking her computer she then realizes that the other 3 were skipped over and have not been typed out. She continues on that it’ll take another hour for them to be ready but since these are medication that the doctor advised my husband to start immediately after surgery… (hence, they sent over the prescriptions 2.5 hrs before), I had to call the clinic. While I’m on call with the doctor, the pharm tech rudely starts shouting trying to get my attention and when I motion to her that I’m on the phone, she rolls her eyes and walk off. After receiving the remainder 3 medication, the pharm tech just gave us the bag. No pharmacist went through with the consult. What an experience. Also, there were no other cars in the drive thru pharmacy so I wasn’t hogging up the line.
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August 2023 by Rocky Lee
I just bought something from this walgreen, when I was checking out, a female cashier about 50 years old treated me very badly, I want to use my husband’s points to get $4 off, She asked me to enter the last five digits of my Walgreens Balance rewards card. When I entered the last five digits twice in a row, I couldn’t get it through the computer system, and she immediately asked me seriously where my real address was?She was like a judge trying a criminal, as if she thought I was using a fake home address... I asked her if I could try to use my zip code again, but she refused to let me try again, saying that her cash register was old. She was arrogant and rude and told me to wait in line again and ask the cashier next to her to settle the bill. She looked like an Asian, and her hair was gray and long bob hair. There were a lot of customers in the store who saw how she treated me! So I had to wait in line again to waiting another young girl cashier next to her, and the young cashier quickly did it for me, and I also successfully used my husband’s discount points. The young cashier was very polite and skilled in business! I was very impressed with her! I went to this Walgreens shop today just because it’s not far from where I work. However, the first cashier I met had a bad attitude. She did not know how to do her service work and was very impatient with customers. She was not suitable for working with customers, and I will never go to this store again!
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July 2023 by Diana Madrigal
The nice cashier woman was able to check for the bedtime drops before I drove to store. Lucky in stock and was able to help my boyfriend find it when he got to the store. Great job, thanks again. Highly recommend this store.
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July 2023 by Karin Nary
Was only in store to pick up RX. I noticed the store looked clean while walking to the pharmacy.The pharmacy needs to stick to their posted lunch times!
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June 2023 by Mike Jones
HORRIBLE SERVICE FROM THE PHARMACY...Old Lady Pharmacist spent a while just randomly chatting with another guy who was waiting for his order instead of coming over and asking what I needed after I waited there at the counter.When she finally came over to me her attitude was horrible like "ughh what'd you want?" type attitude... Lady this is your job, treat your customers better. She barely answered my questions about medication with 1/2 word answers and then just walked away. Horrible. Immediately left and went next door to CVS, much better service.*Edit after reading a bunch of the reviews it seems the consensus is clear the old lady pharmacist is extremely rude to the customers. Its a shame Walgreens doesn't do something about her.
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May 2023 by Hurmah Afifa1
Worst Walgreens I have ever visited. Pathetic customer service.
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May 2023 by Tamara Jones
Had a 10 star experience with the pharmacy here. I was really sick and headed to the airport. My doctor called in a prescription while I was on the way and they were able to fill it and get me to my flight ✈️. I’m sure I would have ended up in the hospital if it had not been for the pharmacist and her team. Many thanks!!!!
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February 2023 by Cat Lee
This pharmacy has pharmacists who refuse to fill medications for “off-label” use. When a medication has been filled for one use millions of times- I do not believe they can hide behind that excuse.The pharmacist then stated it is the patient’s responsibility to call around to find another pharmacy to fill it. How is this right? Mary T refuses to fill it but then blames the patient ?Come on Walgreens, do better. What happened to patient’s health?
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February 2023 by Toni Bas
By fat the worse Walgreens I have visited in regards to customer service . You have to ask for a receipt. REALLY!!!!However, the store is extremely clean.
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February 2023 by P SS
I had a prescription for almost 3 and a half week, pharmacy didn’t update the medicine is ready to pick up and today again same issue , when I called the person answered in phone was rude and there reason is my no: was not updated in what ever reason . Not appreciated.
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December 2022 by Camille Warren
Film developed. Check pictures before you purchase. Had some film developed and it turned out foggy and couldn't see the picture. There website says 100% Guarantee but this is un true since they go through a 3rd party they will only refund 10 cents. Less than 10% of my total.
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December 2022 by Jarrett W.
We went here to get some pictures scanned and printed for our wedding and we were helped by a gentleman named Sean and he was an absolute pleasure to work with. He treated us with such kindness, walked us through the process, was cordial, respectful, funny, and professional. Come here if for nothing else for him.